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“Great food and friendly staff”

Escalante's Mexican Grille
Ranked #922 of 8,243 Restaurants in Houston
Price range: $1 - $30
Cuisines: Mexican
Dining options: Reservations
Restaurant details
Dining options: Reservations
Radwell
Level 6 Contributor
132 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“Great food and friendly staff”
Reviewed October 14, 2011

I’ve eaten at Escalante’s here and at their Sugar Land restaurant. Escalante’s at Myerland Plaza wins hands down every time.

Great menu and delicious tasting food. I’ve eaten here several times and have not been disappointed. The food comes out of the kitchen hot and is cooked perfectly.

The staff are very friendly and focused on making sure you are happy with your meal and service.

Can get very busy at weekends and you sometimes have to hunt around for parking spots, unless you don’t mind walking a few minutes.

Small dining patio which is nice in the cooler weather. But it is close to the 610 loop – so expect vehicle noise in the background.

  • Visited October 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank NearRadwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Houston, Texas
Level 4 Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Dinner at least twice a week! Love this place :)”
Reviewed June 20, 2011

Any location of Escalante's is great, but we frequent the Meyerland location most. We love this restaurant for many reasons, but we mostly love it because they have a gluten free menu for me to order from. We love their salsa, queso, Pat's Mexico City Salad, Enchilada plates, and, of course, their brunch. This is our favorite Mexican food restaurant in Houston! Oh, and our waiters are always kind :)

  • Visited June 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank kbtoreador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
439 reviews
295 restaurant reviews
common_n_restaurant_reviews_1bd8 136 helpful votes
“Not bad...”
Reviewed September 17, 2009

Not bad, but I like Ninfa's and Pappasito's better. They have better fajitas. But still a good place to dine.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jameygamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
2 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Wait stuff are rude and aggressive, floor manager is unprofessional, avoid this place at all costs.”
Reviewed August 26, 2009

In the evening of Friday, February 13, 2009, two of my co-workers, one friend visiting from New York, the 18-year old daughter of another coworker and myself decided to have dinner at the Escalante restaurant, located at the Highland Village. Normally, Escalante’s would not be our first choice for Mexican food, but since we did not want to go very far from the hotel where our friend visiting from NY was staying, we thought Escalante’s would be a perfect choice for him for a Tex Mex dinner.
I have been living in Houston for over 15 years and have been the patron of many restaurants: Smith & Wollensky, P.F.Chang’s, McCormick & Schmick’s, The Oceanaire, etc… I have experienced good and bad service, but I usual never complain because I believe we are all entitled to a bad day once in a while since we are all humans. However, my experience at this Escalante’s location in the Highland Village was so appalling that I want to warn the rest of you from ever having diner there and to avoid this place at all costs.
We went in at about 9:15 p.m. on that Friday night, and there were some people at the bar while the dinning hall had a large party as well, with some other guests. By consequence, the restaurant was full. We were a party of five, and we were seating at the table located in the bar area. We ordered our drinks, and while waiting for the drinks which still did not come after 15 minutes, a waiter (not our waiter) came to the table and told us that we need to order quickly because the kitchen would be closed soon. Those were his exact words, and please recall that we still did not get our drinks ordered 15 minutes ago. In addition, not only his tone of voice was ruder, but the manner in which he spoke to us that was incredibly condescending. My first thought was this guy was having a bad day, maybe he was tired from a long shift or maybe I am just overreacting. After this waiter left our table, I looked at my friends and they all were shocked because of how rude that waiter was. The rest of the waiters were at the corner by the bar and started to talk about us, and giving us nasty looks. In my life, I have never felt so uncomfortable as I was at that point. A bunch of men in their mid-30s were looking at us as if they were about to fight us and they were not even trying to hide the fact that they were talking about us 5 feet away from where we sat. In the meantime, we were still waiting for our drinks and for our waiter to take our order. I have never left a restaurant (but then, nothing similar has ever happened to me), and yet, we considered leaving right there. The only thing that kept us from doing so was that it was late, and many other restaurants were closing soon and that we already ordered our drinks.
Finally, we saw a gentleman with an apron who looked like he was a manager and we asked for his assistance. We told him that we were still waiting for our drinks and that the waiting staff who came to our table was quite rude. I work in the financial industry and if for some reason or another, my clients are not fully satisfied, I always try to accommodate them because their complete satisfaction is my goal. But this manager (and yes, he is a manager at Escalante’s) has no idea or has never heard of the concept of customer service.
His response to our complaint was that he did not understand what we expected from him.
We stated that we still do not have our drinks 25 minutes after we ordered them, that no one came to take our food order, and not only the waiter was very rude, but basically he told us to order our food and to get out. This is how we were treated while all we ever wanted was to come to Escalante’s to enjoy our evening and to relax.
The manager continued to state that we he still did not understand what we wanted, but that he would talk to the waiter and tell him what we said. Some few minutes later, the waiter with the rude attitude came back to the table and told us that he admitted to being rude to us, but the reason was that he had a long day and he was tired. So, we told him that we understood and continue waiting for the food.
That waiter went back to the bar, where the rest of the waiters were still standing and incredibly enough, they continued talking badly about us as if we could not hear them. Then, during one minute interval, different waiters went around our table, rubbing their shoulders against our backs and this went on for about 5 minutes. None of them were smiling, none of them asked if we needed anything, all they did was to take turns on going around our table, brushing against us, and then, they went back to the corner of the bar where they were all standing, and continued to all stared directly at us while talking to each other. We were feeling incredibly uncomfortable and were about to ask for our bill and leave when the manager came up to our table. He looked very angry and irritated and was talking very loud. At that moment, he pulled up a chair next to our table and sat between my friends and me. He then said loudly “I do not understand what you want from me and want me to do and what are you not happy about?” He said that he was trying to fix this for us, but he did not understand what we all wanted. I was feeling increasingly uncomfortable, with the restaurant manager sitting himself at my table, and screaming at my guests and myself in the middle of the restaurant. He was getting angrier and angrier and persisted in screaming “what do you want from me?” At that point, in order to not aggravate the situation, I simply told him “Sir, please do not scream at us, we are clients in this restaurant and we came here to enjoy a relaxing evening”. The manager jumped off his stool and threw it down on the floor, and at the top of his lungs, he started to scream “Get out! Get out! I have been a manager for five years and I do not want you all here. Just get out, you do not have to pay for your food”. He was screaming at the top of his lungs in front of the full restaurant, walking up and down the bar area and during all that time, we were just sitting there in complete shock. We certainly did not come for free food and despite the fact that the service was horrible, I intended to pay for our food and drinks, and tip. I told the manager that all we wanted is our bill so we could pay for it and we would leave, but he kept on screaming. At that point, I was crying because I was so embarrassed, but I managed to come up to one of the waiters and gave him my credit card in order to pay for the bill. After I paid, we got up and left.
We did call the corporate office and left a message. On Monday afternoon, a lady called back and said that she would forward it to appropriate person. Three days later, a corporate manager called and he was very nonchalant about the whole incident. He said the floor manager was very stressed that night because of some internal issue with one of the employees and was having a bad day. That same corporate manager said that a waitress who worked that night told him that there were some staff problems that night and that the floor manager was upset and yet, that he did not want to lose us as clients and he hoped we would come back. There was no discussion about whether this floor manager will receive any warning, any training in customer service, no, absolutely no action taken to correct the problem. That is very disturbing to me that I have to go through such a degrading, embarrassing and traumatic experience and this floor manager will not even be reprimanded for his unprofessional behavior.
Two people in my party that evening were gay, my male coworker and his friend visiting from New York and we all thought that this is one of the reasons we were treated so rudely by all male wait staff.
The sad thing is when next day I told about my experience to my other coworker, he confirmed that his wife and him also had bad service at Escalante’s (Escalante’s Fine Tex Mex) in Highland Village. Again, this goes to show that this is not an isolated case of bad customer service, but there is something basically wrong with the service in this restaurant.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank LinaHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor reviewer on Facebook
“Best fajitas, best tortilla chips, best sangria margiritas, best queso with jalepenos. I love going there!!!!”
Reviewed August 20, 2008

Best fajitas, best tortilla chips, best sangria margiritas, best queso with jalepenos. I love going there!!!!

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