We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Aweful service”
Review of La Casa del Caballo - CLOSED

La Casa del Caballo
Cuisines: Mexican, Steakhouse
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed February 8, 2014 via mobile

Horrible service!!! All my family went there today and left the restaurant before even ordering. My wife is allergic to pork so we asked the queso fundido without chorizo. The waiter said it might be difficult for the chef to do that since he wants to prepare his dishes as they are. The waiter asked the chef and said the plate had to be served as is on the menu, so the food allergy was of no importance to this incompetent staff. Then she asked if the same rule would be applied to a salad that had bacon in it and the waiter said yes, no substitutions and no changes. So we stood up and left the restaurant. If the owner and/or chef Carlos doesn't want to serve his customers with minor changes to his menu, even if those are food allergies, he should serve his food in his own home kitchen and not have a restaurant. Such a bad experience!

Thank Mauricio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (43)
There are newer reviews for La Casa del Caballo
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

21 - 25 of 43 reviews

Reviewed January 30, 2014

Visit this establishment for dinner. The service and food was very good. Expect to pay $38 - 40 for an entrée. A cup of "cafe de olla" - Mexican coffee is pricey at $6. Overall good experience but a bit pricey.

    • Value
    • Atmosphere
    • Service
    • Food
Thank rrodriguez2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2014

Our first time coming here was this past Saturday with 2 other couples. We shared the Queso Fundido and Cortadillo for appetizers, they were both super good. We shared a couple of the Wedge Salads - the best I've had. Then we shared the Prime Top Sirloin - we all LOVED it plus the asparagus, beans and potatos were also delicious. We had a memorable time and the waitstaff was great. Its a must go to restaurant in Houston.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

We got the shared (3 lb) sirloin and wedge salads. All terrific and sat upstairs in nice atmosphere. Also tried the enchiladas and quest fundido. Both were good with the former being more mex than tex mex

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank texowl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013 via mobile

The food is excellent. The restaurant is warm and inviting. The menu options are a wonderful blend of Mexican favorites and stellar steakhouse options. Enjoyed the complimentary plate of cured meats and cheese. This is where the enjoyment stops. Our meals should have included tortillas, an array of salsas plus a side dish of asparagus that we ordered. None of these arrived. Even when we inquired they didn't make it to the table. No effort was made to make what was becoming a less than stellar experience better. We did get an apology as we walked out but our issues could have been so easily remedied much earlier in the experience. Food was very good but for the prices charged the lack of attention to detail was unforgivable. Won't be back.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank HebbieDacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed La Casa del Caballo also viewed

 
Houston, Texas Gulf Coast
Houston, Texas Gulf Coast
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing