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“Superior Customer Service & Large Luxurious Rooms”

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Hilton Garden Inn Houston NW America Plaza
Ranked #11 of 508 Hotels in Houston
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Superior Customer Service & Large Luxurious Rooms”
Reviewed January 5, 2014

I stayed at the hotel from Christmas through the first week of the New Year, and spent many nights enjoying the fire pit in the front of the hotel. The staff is extremely professional and was available to meet all of my needs 24 hours a day. This was my third stay at this hotel within a year. The customer service of the entire staff, quality of the food, and cleanliness of the rooms as well as all of the areas in and around the hotel are consistently superior. This hotel always gets my business when I am in Houston!

Room Tip: Call the hotel staff directly for a room recommendation based upon your needs. They provide superio...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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748 reviews from our community

Traveler rating
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    117
    33
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    13
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Waco, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 5, 2014

This is by far the nicest place to stay in Houston. Price is right, staff is great! Location is great for leisure or business. This is also a great facility for hosting an event. Recently attended NYE Party here and it was great. Great food, great service.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Billie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Duluth
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 3, 2014 via mobile

We stayed at the Houston Hilton Garden Inn in January. Our plane was delayed and it was a real advantage being only minutes from the airport. The plane was very clean and the staff friendly. The only disappointment was breakfast. It was (1) not free, my own fault for not reading the description better, (2) expensive (check for coupons) and (3) the hot food was cold.

Stayed January 2014, traveled with family
Helpful?
Thank 67johnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, United States
2 reviews
Reviewed December 23, 2013

This hotel was very nice and pleasant. It's adjacent to the freeway so you have easy access to get to your destinations. The hotel decor was great and the staff was awesome. The staff goes over and beyond. You should stay at this location.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leedra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islamorada, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 22, 2013

This is a new HGI so it is a very nice facility. The staff is extremely friendly and helpful though making it my preferred place to stay in the Houston NW area. Same for each of the colleagues to whom I have introduced it. The only draw back is that there is not much to do in the immediate vicinity. It's a good thing that the bar/restaurant are nice.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston tx, United States
1 review
Reviewed December 19, 2013

i came for the NOV party but did not enjoy that as much as i did my room...it was quiet relaxing and peaceful. Bed was very comfortable. Service was renarkable, food was excellent through the evening at the NOV party and especially the breakfast the next moening. Thanks for a wonderful stay.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 3, 2013

My family and I stayed in the. Hilton Garden Inn this Thanksgiving holiday week. The hotel is brand new and in great condition, the room was immaculate and had flat screen tv, refrigerator, and microwave. We checked in on Thanksgiving afternoon, as soon as I approached the front desk I was handed 2 bottles of water and was nicely greeted by the front desk clerk. I had reserved online so check in was fairly quick. Throughout our stay every time we passed the front desk we were greeted with a smile and a hello, it never failed, if a manager reads this your entire front desk staff from 28 Nov to 30 Nov were friendly and helpful, kudos to them. There is a restaurant on site that serves breakfast, lunch, and dinner. If you like to eat breakfast at the hotel, book the breakfast option with your room it will be a lot cheaper than paying the $12.50 per person at the restaurant. It is a buffet style with real scrambled eggs(not the powder type served at most buffets) you can also get eggs made to order, bacon, sausage links and patties, and ham. Breakfast potatoes which were really good, waffles, different pastries, bread, cereal, and freshly cut fruit. I am not a breakfast person so I asked my husband to give me his opinion on the breakfast and he said it was really good. There is construction going on around the hotel, but since we were there during the holidays no work was being done so I do not know how it affects your day during regular business days. The hotel is right off so HWY 290 and 4 more exits was plenty of shopping and restaurants, super target and super walmart. We chose this hotel because of the close vicinity to my husbands family who we were visiting and this will be our hotel of choice for our next visits. I highly recommend this hotel we had a wonderful stay.

Room Tip: Choose breakfast option when booking room, for us it was just an additional $4 and the charge at hot...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank afrorican
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW America Plaza

Property: Hilton Garden Inn Houston NW America Plaza
Address: 14919 Northwest Fwy, Houston, TX 77040-4024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 508 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 
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