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Hilton Garden Inn Houston NW America Plaza
Ranked #15 of 517 Hotels in Houston
Certificate of Excellence
Reviewed October 9, 2013

This hotel is absolutely beautiful. The staff was very friendly and helpful. The room was beautiful and I couldn't have asked for a better view. Would definitely recommend and will definitely be back.

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
Thank TravelerTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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676 - 682 of 822 reviews

Reviewed October 7, 2013

All the positives you read about this hotel are true. Modern, spotless, some nice additional touches like the fire pit out the front and the nice sitting room off from the lobby with a big screen. The fitness centre was also a real plus. The only a couple of tiny negatives, first one is not really a negative as such, it seems to be in a slightly strange location. It just seems stuck in a bit of a baron area off the freeway. You definitely couldn't walk anywhere. There's plenty of stuff to do, see, eat and drink just a short drive up the interstate towards Houston, but the hotel itself is really alone. Secondly, we had a strange drip develop in the small hours of the morning. Nw we were jet lagged and waking up anyway, but around 5am there were a lot of dripping noises coming from above and towards the bathroom. We assumed it was noisy plumbing, however, the fire alarm then started dripping and we realised it was something a bit more serious. We notified front desk who were excellent and despite us saying we were checking out a bit later and unless it got much worse, we were not that bothered by it, they insisted on sending someone up. However, come check out, although the leak had stopped, we had heard nothing. At check out, the maintenance guy spoke to us to enquire about the leak. He advised it had been the floor above and they had sorted it and there is my minor grumble. As we were told they would come up, it would have been nice to have been kept updated as we were expecting someone who was never coming.

Like I said, two tiny comments more than real issues. If that's all I can pick with a hotel, it is doing very well and I certainly felt this hotel is doing just that!

In all, assuming you have a car and just want a really complete hotel with really helpful staff, this would be a great choice.

  • Stayed: October 2013, traveled as a couple
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Thank BLWORLDTRAVELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

Once again me and mrs jones got stay at hotel these past weekend i want to thank mr. mark martinez jr the service service manager for taken good care of me and wife and making our stay great once again,and once again the cooks cooked wonderful food dinner and breakfast also want to thank the staff that made our stay great...jose,alante,byron,scott,vivian,megan and luci yall was great the whole stay me and wife thank yall,we will b back soon,mr jones

  • Stayed: October 2013, traveled as a couple
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Thank Sherif J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2013

My stay at the Hilton Garden Inn America Plaza in Houston, Texas was excellent. The staff was pleasant and courteous. The accommodations were comfortable, spacious, and fresh. I will recommend this hotel to everyone that I know. Thank You, Mrs. Lewis

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Pamela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

This hotel is a great value for the money. The staff couldn't be nicer or more helpful. The morning breakfast is fresh and good and the afternoon and evening snacks are a welcome surprise. The exercise room and business center provide all you could want.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Travelmaven14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

New hotel and clean. This is the best Garden Inn I've stayed at. They serve punch and cookies at nighttime. Then, they saw me with a cookie and offered me milk. I felt pampered. The breakfast is the best and well worth the $...Chobani Green yogurt. Fresh fruits, eggs, etc. Will definitely be back when in this area.

  • Stayed: October 2013, traveled on business
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Thank TexasTravel_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

The AARP weekend rate was excellent. Along with the, exceptional staff, our room was clean & comfortable! We were there for baseball games, needing driving assistance, which were provided by the efficient front desk staff. Our car had some problems and we were, also, granted a late check out.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW America Plaza

Address: 14919 Northwest Fwy, Houston, TX 77040-4024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 517 Hotels in Houston
Price Range: $94 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 
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