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“The Amazing Hotel and Staff”

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Hilton Garden Inn Houston NW America Plaza
Ranked #11 of 510 Hotels in Houston
Certificate of Excellence
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“The Amazing Hotel and Staff”
Reviewed April 6, 2013

I gave a retirement party for my spouse at this particular hotel. The staff was amazing, but the Catering Sales Manager, Mrs. Sais, was simply awesome! The food was fabulous, cooked to perfection, as I am very picky about my food. So, kudos to the Chef and his staff. The breakfast is oh so wonderful. The set up of the breakfast buffet is different from other breakfast buffets that I have gone to.

The rooms are very nice, neat, and comfy.

At this hotel, there is nothing to want for. It has a Spa, Workout Room, Business Center, as well as other amenities. And the lobby,let me just say, it is gorgois, this means, gorgeous. Enjoy your stay!

Room Tip: Just let the receptionist, reservationist know what you like and don't like as far as choosing y...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GaylynSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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755 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
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English first
Greensboro, North Carolina
Level 6 Contributor
113 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed March 17, 2013

We had a great experience at the hotel - The check in staff was very pleasant and accomodating. Rooms clean and shower was great. No issues with noise, beds were comfortable. I would definitely stay here again. The hotel seems pretty new as well. There is an outside fire pit which was nice at night. Has a pool and hot tub as well but we did not use them.
If you are in Houston and need a place to stay in this area, give it a try, you won't be disappointed.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank WSNCReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 23, 2013

This place is amazing!!! The hotel staff has the best customer service I've ever seen. They made me feel welcome from the time I walked in until the moment I departed. I didn't get a chance to eat breakfast but dinner was great compared to most hotels. I will be recommending them to my employer!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Charlsie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boerne, Texas
Level 6 Contributor
227 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed December 20, 2012

I was told the hotel has been open less than two months. You can still smell the new. I stayed in this Hilton Garden Inn for 4 nights. This property is a nice blend of a full service hotel and one for the business traveler. The design of this property is unique. It allows for space in areas of the lobby for gathering, but there are also areas that are exclusive to the bigger areas, which allowed for people to find privacy.

The exercise facility is very nice! You will find treadmills, elliptical machines, stretching areas, etc. There is a two computer business center, bar, and restaurant.

If you have a car this hotel is in a great location. There are many restaurant and shopping options within 3-4 miles. If you don't have a car there is nothing within walking distance and the hotel does not have a shuttle. There is also easy access to the interstate.

The staff works with sincerity and professionalism. I would definitely stay here again if coming back to the area.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank fquinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 5 Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 8, 2012 via mobile

I checked into a hotel that was open 2 days. That was a first. You can still smell the paint drying. They're still working out the kinks with new staff and a brand new facility, but the place is amazing. The location is great with easy freeway access and relative closeness to the airport. The prices are typical for mid range Hilton properties and they were the only not sold-out site in Houston last night. That won't last long.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW America Plaza

Property: Hilton Garden Inn Houston NW America Plaza
Address: 14919 Northwest Fwy, Houston, TX 77040-4024
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 510 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Garden Inn Houston NW America Plaza 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
Enjoy the great location of the Hilton Garden Inn Houston Northwest American Plaza, just minutes away from downtown Houston, the Energy Corridor, and the Galleria. ... more   less 
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