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“Good for business, not for personal travel”

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Crowne Plaza Houston Galleria Area
Ranked #105 of 517 Hotels in Houston
Certificate of Excellence
Brighton, United Kingdom
Level 6 Contributor
305 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Good for business, not for personal travel”
Reviewed November 10, 2013

Good facilities for business, a bit austere on the outside. The room I had was pleasant enough but looked over an expanse of freeways and trunks all night so was not that restful. The general area is very concrete. The gym was rather small. I was put off one morning but a staff member who asked for a tip despite having failed to clean my table nor bring coffee - the only functions required as it was a self service breakfast.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeFo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Houston Galleria Area, responded to this review, November 25, 2013
Dear MikeFo,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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393 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
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English first
Fischer, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed November 5, 2013

Thanks to the driving staff, they took me Trick and Treating on the way back to the hotel while working late from a Kinkos. These guys are awsome! Leave'em alone, we like em.

Mr. Wenzel has a great team and I will continue to go back.

Highway Noise-get some ear plugs. Get another room and the elevators seem to be no problem. Food is good and evryone says hello.

4.5 stars.

Thaks again guys-see you again soon.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TEXASOP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, November 6, 2013
Thanks for the great review we are happy you had a good time trick or treating! While overall we have a very good hotel with a great young service team from time to time we make mistakes and when we do we review the problem and try to correct the issue or at least reduce the chance of it happening again. Our elevators have been an issue but we have a project underway that is about 90% complete that will eliminate the service issues with our elevators.
Thanks for sticking up for us and hope to see you soon!
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Lake Charles, Louisiana, United States
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 5, 2013

We recently stayed here (Sat Nov 2) and I was completely disappointed by this hotel. We arrived around 4pm and went to check in. Our room had yet to be cleaned (check in is 3pm!) and we were told we would have to wait for 10 minutes. I read this was a common problem at this hotel and even though I was expecting it I was annoyed and made a comment to my husband. The girl could see my annoyance and gave us two vouchers for free drinks at the bar which I tried to use but the bartender wouldn't take. So that was a bust. 10 minute wait turned into 25 minutes. We finally get up to our room and the door was open. It looked cleaned but the room smelled pretty bad. The tub wasn't that clean (found a hair and it just didn't look like it had been cleaned prior) so I rinsed it out before I used it.

Bed was very comfy.

We decided not to extend our stay here and chose to go to another hotel the next day. While getting our stuff together my husband picked up some makeup brushes off the floor and said "you forgot these" they were NOT mine. Not the brand I use and they were filthy. I pulled the skirt up and there was trash under the bed skirt. Disgusting.

When checking out mentioned this to the woman at the counter and all she had to say was that she would speak to housekeeping. No apologies, nothing.

I would not stay here again. A modern look/update and a comfy bed means nothing when there is poor customer service and a dirty room.

Also there was no free breakfast!! What hotel charges $11 for a continental breakfast?!?!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, November 6, 2013
Roxy D,
We are sorry your stay was not a good one and we will look into your housekeeping issues so we can prevent this type of experience in the future. I know our hotel has been extremely busy over the last few weeks but that is no excuse for poor service. If you would contact the hotel and ask to speak with the General Manager we will be happy to correct the issues withyour stay.
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Fort Worth, Texas
Level 5 Contributor
90 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 4, 2013 via mobile

Great service. Friendly staff. Clean room. Comfy beds. The desk staff even came to our room to help us with an internet connection issue. The only negative is the road noise. The hotel feels like it is located right on top of the freeway. If you are a light sleeper, bring a sound machine. Other than that...great stay.

Stayed November 2013, traveled with friends
Helpful?
Thank txlibrarygoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, November 6, 2013
Thank you for staying with us and for completing a survey. We realize that some people are light sleepers and requesting a room that faces the rear of the hotel is one way to reduce the nearby highway noise. we also have earplugs available complimenatry at our front desk for the extra light sleepers. weare glad that overall you enjoyed your stay and we hope you will consider staying with us again in the future.
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Houston, TX
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 22, 2013

This was a run down hotel prior to renovation, change of ownership and rebranding. I had the opportunity to stay here recently and loved it. Everything is clean, fresh and modern. In addition, it is very close to Galleria, Downtown and other happening areas. The pool was nice to use in the hot summer day! Would definately stay here again.

Room Tip: Stay on the side not facing the highway
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doshivk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, October 23, 2013
doshivk,
Thank you for the 5 start review. When we see the positive comments from our customers it supports all the hard work we put in to making sure our customers have a comfortable, relaxing stay that allows you to be productive for business or leisure. Our staff is freindly and eager to assist, our rooms are clean and comfortable and our amenities like complimentary WiFi and shuttle make us a great choice when you are looking for a Uptown/Galleria location.
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Petal, Mississippi
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 18, 2013

We needed a room in this vicinity of Houston. The room was clean, quiet up to date rooms with comfortable beds and helpful staff, Would plan a stay here again next time in Houston area. Location ideal for the Katy freeway and the 610 loop. Easy access to both.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank craftnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, October 23, 2013
craftnick,
Thank you for staying with us and for the positive review. Clean room , comfortable bed, friendly staff and good location- sounds like we were able to meet your expecations. We are happy you enjoyed your stay with us and hope you will stay with us again in the future.
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1 review
Reviewed October 14, 2013 via mobile

We stayed for the weekend and were pleasantly surprised. Obviously it's newer and the room decor is very nice. The little things we look for are always in the restroom. It was super clean! The ac was really noisy for a newer unit and took a while to get it to work right. Believe me I know how an ac works but it finally worked when we got back later the first night. Someone mentioned about housekeeping knocking. Well we got the 9am knock for housekeeping. So why in the heck would you knock when you are not checking out until noon?? (Common sense test) also it was an aggressive knock. It looked like the head keeper and she was nice with us but she sure was bossy with her staff. One other thing to be aware of are wedding receptions. There was one sat night and we had a hard time finding parking. We got really lucking but it would of been drama at the front desk if we would of not parked. I'm pretty sure other guests were stuck without parking or forced to do valet. Even with all this I have to rate it 4 stars. We are seasoned travelers so when we have a nice clean room, quiet, and a comfortable bed we are good!

Stayed October 2013
Helpful?
Thank Lj G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom W, General Manager at Crowne Plaza Houston Galleria Area, responded to this review, October 16, 2013
LjG,
Thank you for staying with us this past weekend and we are happy to see that you enjoyed your stay. We had several events and groups in the hotel so parking was tight but we were able to accomodate everyone looking to park.We are sorry that our houskeeping department disturbed your morning and we will review your comments with our staff. The hotel has many green features in the hotel including motion sensors for the AC and we will have our maintenance department inspect the room sensor to make sure it is operating as it should.
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Additional Information about Crowne Plaza Houston Galleria Area

Property: Crowne Plaza Houston Galleria Area
Address: 7611 Katy Fwy, Houston, TX 77024-2001
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #105 of 517 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston Galleria Area 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
Perfectly located near The Galleria Mall, The Marq*E Entertainment Center, and Memorial City Mall - the Crowne Plaza® Houston Galleria Area offers guests a convenient central location right at the I-10/610 interchange close to the Houston First Baptist Church. With over 12,000 square feet of unique meeting space, your "single point of contact" via the Crowne Meetings Director, a two-hour RFP response guarantee and a Daily Meeting Debrief, we are "The Place to Meet" among hotels in Houston.Spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, or visiting the Houston Zoo.Reliant Stadium, home of the Houston Texans is just minutes from our hotel. From the Crowne Plaza Sleep Advantage® program to the 24-hour Fitness and Business Centers, Outdoor Oasis pool, The Red Oak Room Restaurant and Bar, plus free scheduled shuttle service within 3 miles, we provide upscale amenities to pamper our guests.IHG Rewards Members can enjoy the best "Members Only" IHG Rewards Lounge on the 6th Floor. We provide complimentary snacks and beverages throughout the day, and Happy Hour Monday through Thursday from 5:00 PM - 7:00 PM with a full service bar and Hors d'Oeuvres. Becoming a IHG Rewards Member is free and easy to do at check-in. We look forward to showing you a warm Texas welcome! ... more   less 
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