When I was planning my trip to Houston, I called another motel. The experience was not good. The desk staff couldn't even answer the phone properly, the sales staff never returned my calls or Emails, and there was a distinct lack of concern for my needs. I needed to send them a check for my stay, but I was afraid they would lose it, so I finally decided that this was not the place to stay.
When I called Marriott I-10, from the very moment that I called in, the experience was different. The voice that answered was clear and I understood that I had gotten in touch with Marriott Residence Inn rather than wondering who or what it was that had answered the phone. I asked for the manager and within a minute, Chris was on the phone with me.
Chris is the consumate professional. I think that Marriott is very fortunate to have him. He answered all my questions and the way that he handed everything made me comfortable forwarding a large check to him for our stay.
The arrival was a delight. The motel is new. Everything in it has been well kept in this first year of existence. No smells, no dirty corners, nothing out of place. Even the computers work well! The excercise room was a pleasant surprise. It has both exercise machines and free weights.
All of the staff members, from the kitchen help right up to the front desk, are always smiling, pleasant, and always greet you. The maids do a tremendous job on the rooms, and sometimes we left something of a mess for them. The breakfast bar is nicely done and they work to provide a change and variety every morning. I even like their coffee (I usually HATE motel coffee!).
You will not do any better in Houston than this motel. In addition, it is located nicely right off I-10, which is a main highway through the city area. This made our navigation easy. There are a number of shops and restaurants within close distance.
Stay here! You will love the people and love the motel!
- Official Description (provided by the hotel):
- Ease into an extended stay at Residence Inn Houston I-10 West/Park Row, featuring stylish suites and complimentary amenities including wireless high-speed internet access and a daily breakfast buffet. One of the premier hotels for longer stays in West Houston, we provide spacious accommodations with separate living and sleeping areas in addition to fully equipped kitchens. Business travelers appreciate large work desks and plenty of places to plug in. On Monday through Wednesday evenings, our social hours feature light fare, cocktails and good company. During downtime, stop by our 24-hour fitness center with cardio equipment and free weights so you can maintain regular workouts, or relax and mingle at the outdoor pool after a long day of work. We're close to major companies including NACE, Wood Group Mustang, Conoco Phillips, BP, Shell and Memorial Herman Hospital. Whether you're lodging with us for just one night or are planning an longer visit, book today and let us help you feel right at home! ... more less
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