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The Westin Houston Downtown
Ranked #38 of 517 Hotels in Houston
Certificate of Excellence
Reviewed May 19, 2014

Excellent staff, excellent food, exquisite interior design. If you are staying in Houston, you would be wise to stay at the Westin Downtown. The staff is friendly and extremely helpful, the chef's are fantastic, and you are within walking distance of a Starbucks, Deutsch Bank and Chase Bank.

Because of this hotel, my unexpected 3 day delay on my way to the east coast was easy, worry free and comfortable. I will be staying here again the next time I visit Houston.

  • Stayed: January 2014, traveled solo
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Thank Austen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel G, General Manager at The Westin Houston Downtown, responded to this reviewResponded May 20, 2014

Dear Austen A:

Thank you very much for your review of The Westin Houston Downtown! We truly appreciate your feedback and will share with the team! We hope that your next travels to Houston bring you to The Westin Houston Downtown!

Be well,

Chris Ziadie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (459)
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399 - 405 of 459 reviews

Reviewed May 13, 2014

This hotel was gorgeous!! My room was one of the largest I ever had beyond being a suite and II loved the ceiling fan - it was the perfect touch! It was nice being able to see Astros stadium from my window as well, what a perfect touch of scenery! Although I didnt order breakfast, their menu was incredible and had so many healthy options. I will stay here again if I am ever back for business!

  • Stayed: May 2014, traveled on business
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Thank Travelife22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel G, General Manager at The Westin Houston Downtown, responded to this reviewResponded May 15, 2014

Dear Travelife22:

Thank you very much for your review of The Westin Houston Downtown! We truly appreciate your feedback and will share with the team. We hope that your next business trips bring you back to The Westin Houston Downtown!

Be well,

Chris Ziadie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

This is a very good 4 star. Spacious and comfy room. The only draw back was the heavy sheets on the bed. You will pay for the convenience of the buffet breakfast. The service was excellent coming and going. I feel if the price stays the same I will be using this hotel for future Astro's games.

  • Stayed: April 2014, traveled with friends
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Thank mjkfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel G, General Manager at The Westin Houston Downtown, responded to this reviewResponded April 29, 2014

We would like to thank you for your review of The Westin Houston Downtown! We will be sure to share your comments with the staff!

Be well,

Chris Ziadie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

We had stayed at a Westin hotel a couple of years ago and enjoyed it so looked out for one on this trip, chose the Houston Downtown one and was extremely happy with it, all of the staff were very pleasant and helpful in particular Sofia was very friendly and always made us feel very welcome. The hotel setting was great, the bar and lounge areas, good size bedrooms and bathrooms, the little extras were great, complimentary bottled water in the room, cotton buds and cotton wool plus robes. Good location, Vic and Anthonys restaurant opposite and the Minute Maid grounds almost opposite, never been to a game before but as it was so close tried it and enjoyed!! Would definitely recommend this hotel.

Stayed: April 2014, traveled as a couple
Thank GillS98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel G, General Manager at The Westin Houston Downtown, responded to this reviewResponded April 29, 2014

We would like to thank you for your review of The Westin Houston Downtown! We will be sure to share your comments with the staff! Also, we will be sure to let Sofia know of your experience!

Be well,

Chris Ziadie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

Spent the weekend at the Westin to attend an Astros game. For the the baseball enthusiast, this is an awesome place because its located across the street from Minute Maid Park. Wow! Overall we loved the Westin. Our room was large, well stocked, clean and contained everything one would want. Their exercise facility had everything..weights...treadmill....elliptical...and more. However it was the small things that popped the balloon on our impression of the hotel. Let me list them: parking was all done by an attendant...you couldn't park yourself; when we entered the room for the first time, the radio was playing...we tried turning the radio off but couldn't find the switch/button...so we unplugged it leaving us without a clock; TV didn't work; and we wanted more decaf coffee, so on the way in from dinner we asked the front desk if they could have more delivered to our room...we were told by a manager walking around to call from the room vs. tell them right there...what bureaucracy. To separate yourself from the pack, you have to do everything right. In the Westin's case, they need to do the little things better.

  • Stayed: April 2014, traveled as a couple
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1  Thank BostonRedSoxFan2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel G, General Manager at The Westin Houston Downtown, responded to this reviewResponded April 29, 2014

Thank you very much for your review of The Westin Houston Downtown. I want to apologize to you regarding your experience while requesting coffee. It is our mission to always "own" a guest request and I apologize that this was not fulfilled during this interaction. I have addressed this with our team. Please feel free to call me personally should you have any questions or concerns.

Be well,

Chris Ziadie
General Manager

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Reviewed April 9, 2014

My experience at the Westin Houston Downtown is one of the best overall I have had. The location of this hotel is good, right across the street from Minute Maid Park and a 5 minute walk to the convention center. Vic & Anthony's Steakhouse is 5 steps away and is great. The lobby is super comfortable, large and modern with great decor and a bar and restaurant that are open late and moderately priced.

The rooms are fantastic! They are huge - with very tall ceilings with crown molding, floor to ceiling windows. The bathroom is also large with double vanities and a makeup station, large tub with rain shower and separate toilet room. The beds and sheets are very comfy and soft; the decor was modern and simple but very tasteful.

The staff was superb here, best I have every experienced. I was greeted with a "good morning", "good afternoon" or "good evening" every time I walked through the lobby. The doorman opened the door every time I entered. This how a 4+ star property should be and it is great to see it being done here. This is well be my go-to hotel on my returns to Houston.

  • Stayed: April 2014, traveled on business
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1  Thank Greg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel G, General Manager at The Westin Houston Downtown, responded to this reviewResponded April 29, 2014

Dear Greg D:

I would like to personally thank you for your review regarding The Westin Houston Downtown! We truly appreciate your comments and will be sure to share them with the staff! Please feel free to reach out to me personally if I may be of assistance!

Be well,

Chris Ziadie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2014

Stayed here for an overnight trip. Didn't see much of the surrendering area other than from taxi - it looks a bit shady (many bail bond shops around). The hotel itself looks just like most of the Westin - clean, modern. The staff are all very friendly, checking in/out were not a problem. I was told that I have free wi-fi in room (SPG) but the next morning wi-fi charge were on my bill, had to call to have it removed. The room itself was nice but the bathroom door won't close and one of the handle bar was broken.

I would stay here again for a quick trip, but for longer term trip, I would probably find a hotel with better location.

  • Stayed: March 2014, traveled solo
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2  Thank TcyW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel G, General Manager at The Westin Houston Downtown, responded to this reviewResponded April 29, 2014

Dear TcyW:

I want to thank you for your review of The Westin Houston Downtown. I have addressed your concerns with the staff and have spoken to our Engineering Department regarding the handle bar in your guestroom. Please feel free to reach out to me personally if I may be of assistance!

Be well,

Chris Ziadie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Houston Downtown

Address: 1520 Texas St, Houston, TX 77002-3626
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#20 Luxury Hotel in Houston
#64 Romantic Hotel in Houston
#75 Family Hotel in Houston
#109 Business Hotel in Houston
Price Range: $185 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Downtown 4*
Number of rooms: 200
Official Description (provided by the hotel):
The Westin Houston Downtown,formerly Inn at the Ballpark, is conveniently located near many of Houston's attractions including George R. Brown Convention Center, Discovery Green (one of Houston's most visited parks), and for fans of the arts, The Hobby Center for the Performing Arts and the Houston Symphony. Treat yourself to a baseball game at Minute Maid Park, a concert at the Toyota Center, or a soccer match at the BBVA Compass Stadium - all located within blocks of our downtown Houston hotel.Our goal is that you leave our Houston Downtown hotel feeling better than when you arrived - stay on top of work in the business center, power up at your pace in our Westin Workout Fitness Studio, or eat well in our award winning restaurant, Vic & Anthony's. Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities. ... more   less 
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Also Known As:
Inn At The Ballpark Hotel Houston
Hotel At The Ballpark
At The Ballpark Houston

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