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“good location, great food, good service, not for the money savers”

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Hilton Americas - Houston
Ranked #6 of 517 Hotels in Houston
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed April 22, 2012

Stayed here two nights during a conference. They have a walkway that led to the meeting rooms in the Convention Center so it was quite convenient. There are several food options ranging from expensive to a little pricey, however, I must say the food was very good. Also, during my stay the hotel had a special dinner buffet that was very inexpensive but quite good. Check in/check out was quick, everyone was very friendly. My only problem was that there was a mistake with housekeeping and I didn't get my room cleaned until the 4th time I called down to the front desk which was around 4:00 pm. But the Housekeeping apologized for the mixup. The rooms were average Hilton but clean and comfortable and sound proof. The park adjacent had live music which also made the visit relaxing. The parking is about $25 valet plus tips and in room Internet is about $15.00 a day.

Room Tip: The breakfast buffet is worth every penny.
  • Stayed: April 2012, traveled on business
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Thank jean b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded April 24, 2012

Dear jean b,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

Our apology for the delay in servicing your room but glad to read we recovered well and the rest of your stay was a very pleasant one.

Thank you for your thorough review and recognition of areas we excelled in.

We look forward to welcoming you back.

Regards,

Hilton Americas-Houston

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2,636 - 2,642 of 2,836 reviews

Reviewed April 21, 2012

Gorgeous accommodations. Pleasant and professional staff. Huge fitness center with a plethora of machines & free weights. Only 2 blocks away from Phoenicia--the most incredible specialty food store (www.phoeniciafoods.com). Very quiet and comfortable beds.
Areas for improvement:
$14.95/day for internet access is steep, and it was sometimes intermittent
Can't change the time on the alarm clock (and it was wrong)

  • Stayed: April 2012, traveled on business
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Thank Ruth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded April 24, 2012

Dear Ruth R,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

We are pleased overall you enjoyed our hotel facilities and our staff.

AT&T customers and Gold and Diamond Hilton Honors level guests receive complimentary internet at all Hilton Hotels. In addition, our Executive Level rooms and our lobby offer complimentary internet access.

Thank you again for your review and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston

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Reviewed April 21, 2012

Finding a downtown hotel with a central location, close to everything is important for busy Houston visitors. This hotel fits the bill. Across the street from the Convention Center (tied to the hotel with a pedestrian bridge), and the Toyota Center (home of the Houston Rockets NBA team), six blocks from Minute Maid Park (home of the Houston Astros MLB team), and three blocks from restaurants and shopping, there is something for everyone to enjoy! Rooms are well appointed and beds are comfortable. Bathrooms are roomy and well lit. One nice touch was being greeted by hotel staff with a glass of fresh lemonade and iced tea. The only negative is the noisy lobby. The noise is due to the fact that the restaurant and bar are open to the lobby. We sat in chairs at the opposite end of the lobby and could still hear people laughing and talking in the bar area. Internet service was free in the lobby. Airline Boarding passes could be printed free in the business center.

Room Tip: If you are going to be conducting business in the connecting Convention Center, ask for a room on th...
  • Stayed: April 2012, traveled on business
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Thank TexasLibraryLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded April 24, 2012

Dear TexasLibraryLady,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

You were certainly detailed and thorough in describing our convenient location!

Thank you again for your review and recommendation.

We look forward to welcoming you back.

Regards,

Hilton Americas-Houston

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Reviewed April 20, 2012

We were truly disappointed with our stay at the Hilton Americas Hotel. We expected as a high-profile hotel in downtown Houston that the rooms would have been far nicer. We would have been really mad had we paid the normal price for this room (thank you, Groupon). The room was quite ordinary and the nicest part of the hotel was the walk out balcony (sunsets are beautiful here) and the ballrooms. If you are going for a luxury experience in downtown Houston, it is not to be had at the Hilton Americas.

  • Stayed: October 2011, traveled as a couple
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Thank Karyn_D680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded April 21, 2012

Dear Karyn_D680,

Thank you for your review and we are very sorry for your disappointment in your room.

We do hope to connect with you via the TripAdvisor messaging service to get more specific information on your stay and why your experience was so different than the 249 guests who rated us very good and excellent.

Thank you for the high marks on service, cleanliness, sleep quality and location. All very important attributes for a great experience.

We look forward to the opportunity in welcoming you back.

Regards,

Hilton Americas-Houston

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Reviewed April 20, 2012

I had gone on a long weekend to Houston for the Jaina Convention. All the activities were held at Hilton hotel from convention center, Daandiya Raas, attending different seminars, youth acitivites etc.

This hotel is very huge and a perfect place to host activities where a lot of people from North America are coming for the Jaina convention.

I was overall satisfied with the stay, food, prime location, amenities. My stay at hliton was very satisifying.

  • Stayed: July 2011, traveled with friends
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Thank ketan81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded April 23, 2012

Dear ketan81,

Thank you for sharing your feedback on TripAdvisor.

We thoroughly enjoyed hosting you and the many other Jaina attendees.

Thank you again for your review and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston

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Reviewed April 20, 2012

I just stayed 4 days in Houston for a convention at the downtown hotel. From the time I walked in I was surrounded with love. Everyone is amazing and so giving! I met Mr. Joe Palmieri the Manager in the Executive Lounge! What a sweetheart!
Brenda in the executive lounge was the sweetest person and very helpful!
I'll be back!

Room Tip: I love the 17th floor!
  • Stayed: April 2012, traveled on business
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Thank Booklady12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded April 22, 2012

Dear Booklady12,

Thank you for your review and for specifically recognizing both Brenda in our Executive Level Loung and Joe Palmieri our General Manager (and 2011 Hotel & Lodging Association of Greater Houston's General Manager of the Year).

We really enjoyed hosting the you and all the other attendees of the 2012 TLA conference.

Thank you again and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston

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Reviewed April 19, 2012

I travel a lot. Maybe too much. One of my pet peeves is that almost every hotel SAYS they engage in ecology conserving activities (such as washing towels every 3 days versus daily) but virtually NONE OF THEM do it.
I didn't expect this trip to be any different. This is a huge hotel near the convention center, and is more expensive than what I would pay for personal travel, but with convention negotiated prices I was able to spend nearly a week at this hotel.
The hotel has a recycling program, offering trash and recyclable collection in each room. The convention center even collects compostable materials (many of which appear to be plastic these days).
I had a great stay and wanted to thank the hotel for NOT washing the towels and sheets daily. I believe this is one of the many ways frequent travelers should try to minimize their impact on the environment.

  • Stayed: April 2012, traveled on business
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Thank G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmericas, Manager at Hilton Americas - Houston, responded to this reviewResponded April 23, 2012

Dear G G,

Thank you for sharing your Hilton Americas-Houston experience on TripAdvisor.

As a Green Seal certified hotel, we take our responsibility of being respectful of our environment and sustainability very seriously. We appreciate your recognition.

Thank you again for your review and we look forward to welcoming you back.

Regards,

Hilton Americas-Houston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Americas - Houston

Address: 1600 Lamar, Houston, TX 77010-5012
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Houston
#1 Family Hotel in Houston
#3 Spa Hotel in Houston
#5 Business Hotel in Houston
#6 Luxury Hotel in Houston
#7 Romantic Hotel in Houston
Price Range: $142 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Americas - Houston 4*
Number of rooms: 1200
Official Description (provided by the hotel):
Hilton Americas-Houston, conveniently located in the heart of downtown Houston, Texas, is directly connected via two indoor sky-bridges to the George R. Brown Convention Center, and offers 1,200 luxurious guestrooms, including four Presidential Suites and 36 one-bedroom and two-bedroom suites. This AAA Four Diamond rated hotel was newly renovated in 2011. Featuring 1600 Bar + Grille for breakfast, lunch and dinner, the very popular Lobby Bar, the State of Texas' largest Starbucks serving the Reserve selections, Pappasito's Cantina, In-Room Dining, the full service Skyline Spa & Health Club and FedEx Office. With 91,500 square feet of technologically advanced, flexible meeting space, including the 40,000 square foot Lanier Grand Ballroom, divisible into 12 independent spaces, the 26,000 square foot Ballroom of the Americas, divisible into six independent spaces, plus 10,000 square feet of invitingly usable pre-function space, Hilton Americas-Houston is the perfect meeting place for any group and awarded one of the world's best business hotels for 2013 by Travel + Leisure magazine. Hilton Americas-Houston is the proud recipient of Hilton Hotels & Resorts Award of Excellence for service and quality for six consecutive years. ... more   less 
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Also Known As:
Hilton Americas - Houston Hotel Houston
Hilton Hotel Houston
Hilton Houston
Hilton Americas Hotel Houston
Houston Hilton

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