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“Went Swimming in room”

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Holiday Inn Express & Suites Houston - Memorial Park Area
Ranked #272 of 517 Hotels in Houston
A TripAdvisor Member
baker louisiana
13
Reviewed November 27, 2005

The first night was a nightmare in the morning. Water was running through the ceiling into the room as we took a shower and the toilet was also running over at the same time so I had to stand on the tub and jump over the stinky water into the part of the room but when I hit the seemingly dry carpet it splashed everywhere because it wasn`t just in the bathroom but soaking under the carpet in the other room and also got on some of my clothes that were touching the floor...yuk I washed my feet in the sink and then stepped in it again because it was running under the carpet. I washed again, got my shoes on right away, called the front desk and started gathering my things.

They gave us another room and thought it was funny how we "went swimming". The other two nights were ok exept for the carpet needed cleaning and was kind of gummy/gritty feeling under my feet...so I put my shoes back on.

The breakfast lobby looked really nice, the food was fresh and good coffee as well. The fitness/laundry room has coin laundry machines, one fitness machine with a pulldown, a rickety wobbly ski type machine, a bike and a decent treadmill but the key was missing so I folded up some paper for a key to get the treadmill to work. It proved to be a really nice treadmill and I did like the treadmill.

I realize this kind of thing can happen anywhere but they did not give us any compensation for the maintenance problem fiasco of any sort. No free night, no reduced priced nothing. It was a 90 something dollar "swim" for that first night and the other two nights were fine exept for the carpet which I tolerated because I was tired and did not want to move our stuff again.

Overall the stay at the motel would have been better had they had compensated us for the bad room.

  • Stayed: November 2005
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104 - 110 of 111 reviews

A TripAdvisor Member
24
Reviewed January 27, 2005

My husband and I stayed at this hotel last night. We were driving thru Houston on our honeymoon. We stayed at this hotel only because every other hotel in the area was booked for the night. On the outside this hotel seemed ok, and even on the inside of the lobby we were fairly impressed. Then we walked into the room. I have never smelled such stench in a hotel room. First it was supposed to be a non-smoking room, it wasn't. The room reeked of cigarette smoke and other unidentifiable smells. I had to use my own perfume to spray in the room just to sleep, there wasn't even a way to vent the room to the outside. There was a huge wad of toilet paper and chewing gum in the toilet. Besides the smell, the room was otherwise nice looking. The bed was fairly comfortable but when we called down to get an extra pillow we were told, NO no pillows since no one had done laundry that day! There was a continental breakfast offered, but after spending the night in that room, I sure didn't want to eat any of the food. For the price we paid at this hotel we were very disappointed. I will bypass this hotel and even this entire chain next time I travel that way!

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
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3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2017 via mobile
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Stayed: July 2017, traveled as a couple
Thank Lalo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2017
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Stayed: October 2016
Thank Life_with_Beer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2016
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Room Tip: Solicita pisos altos y en la parte de atrás del hotel.
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  • Stayed: March 2016, traveled as a couple
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Thank Wolfgang B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2016 via mobile
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Stayed: February 2016, traveled with family
Thank Izaline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2014
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  • Stayed: December 2014, traveled with family
    • Value
    • Sleep Quality
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Thank nekolover2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Houston - Memorial Park Area

Address: 7625 Katy Fwy, Houston, TX 77024-2000
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #272 of 517 Hotels in Houston
Price Range: $98 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Houston - Memorial Park Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Refreshed and changing the look of our property for you. We are working hard and would love to have you stay with us. Welcome, we want our home to be yours. With free breakfast get your day started on the right foot. Enjoy our indoor pool without getting the sunburn or sand. Our staff is here to make your day incredible and if we are unable we will make it right. ... more   less 
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Also Known As:
Holiday Inn Express Houston - Memorial Park Area Hotel Houston
Holiday Inn Houston

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