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“Wonderful and enjoyable”

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Residence Inn Houston Northwest/Willowbrook
Ranked #203 of 517 Hotels in Houston
Certificate of Excellence
Reviewed February 14, 2013

We have stayed several times in the last few months. The most recent was during the Houston RV Show. We stayed 1 week. Our room was clean and comfortable. All the employees were nice and friendly. We are managers at Sunset Point RV Resort in Marble Falls, Texas, and Residence Inn Willowbrook felt like home! Thanks, Ed and Carol Robinson

  • Stayed: January 2013, traveled on business
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Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded February 18, 2013

Thank You Ed and Carol!! Next time I am near Marble Falls I will come by the RV Resort! :)

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59 - 65 of 113 reviews

Reviewed January 31, 2013

I stayed here with my mum and two kids on a Houston shopping trip. The front desk staff were wonderfully friendly and helpful and we felt welcome from the moment we walked in. Great location for shopping and not far from premium outlets. We will definitely be back. Thank you.

Stayed: January 2013, traveled with family
Thank beccra83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded February 18, 2013

Thank you for the comments!

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Reviewed January 15, 2013

Again visiting the Houston area from Berlin, Germany and returned to the Residesce Inn now for the fourth time.
Again this is simply the perfect place to stay especially as a longstay and with kids.
A very well run place by Martha the Manager, supported by her very friendly, helpfull and at all times guest-orientated reception staff Marisia, Julie, Brandon and all the others.
Thanks for giving us such a wonderfull time and taking care of our kids. They loved it.
This place has simply evrything you expect from a long stay place,.

  • Stayed: December 2012, traveled with family
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Thank Ralph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded February 18, 2013

Ralph,
Thank you for the great comments! Would love to see you and your family next year!

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Reviewed December 20, 2012

I stay in a lot of Marriott hotels at varying price points... and the desk clerk when I checked in was the friendliest, most engaged desk clerk I've come across in a long time. It wasn't that I was particularly important - she seemed to remember everyone's name and a little bit about them and talked to them as they came and went while I checked in and I really appreciated it. The rooms are great, too. They've been updated recently and everything was in working order. My suite was spacious and the bed was comfortable. Breakfast is the standard eggs, sausage, french toast, and waffles you find at any Residence Inn - not the greatest but not bad either. If your travels take you to this corner of Houston suburbia, stay here. The hotel is great and the mall is convenient.

  • Stayed: December 2012, traveled on business
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Thank Snarky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded February 18, 2013

Snarky- Thank you for the great comments!

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Reviewed December 2, 2012 via mobile

This place has a great location right across from the Macy's at Willowbrook mall. It was quiet, had great service, and provided a good breakfast daily.

We booked through the Marriott website and got a great deal for 3 nights. I'd definitely stay here again. Only things I'd change would be to make the in room air conditioner/heating system quieter and ensure that the front desk staff knows where the USA Today newspapers are located.

  • Stayed: November 2012
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1  Thank Adjay30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded February 18, 2013

Adjay30,
I apologize for the issue with the AC in the room and the USA Today! Thank you for the great comments!

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Reviewed October 25, 2012

Hotel is located next to Willowbrook Mall, and there are some restaurants in walking distance (walk under the bridge to the other side of 249). The hotel checkin was easy, even though they were overbooked (may have been due to Silver status). Bananas and apples were available 24h. Breakfast buffet with good selections. Did not attend their evening meal choices at managers reception. This hotel does not offer free airport shuttle. Yes, would come back here.
Room was quiet, was able to turn off the fridge over night. Complimentary Wifi Internet speed was good.

Room Tip: our company has a negotiated rate that was better than AAA
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  • Stayed: October 2012, traveled on business
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Thank usuallyhappytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded February 19, 2013

Thanks for the response! See you again!

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Reviewed October 19, 2012

Had a problem with Rm 119. Mechanical room next door. when the A/C went off the walls vibrated and it sounded as if a jet engine was in the room. Next morning asked front desk staff for different room. Reply, we're fully booked. Asked again at 9 am, same answer. That afternoon spoke with young lady who had only been there since August. Took care of the problem in about 5 minutes. Morning person needs some customer service training.

Room Tip: Stay away from Rm 119
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  • Stayed: October 2012, traveled on business
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Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this reviewResponded February 19, 2013

I apologize for the issue with your room and the front desk agent. This is not a standar I assure you. Thank you for bringing this to our attention.

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Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #203 of 517 Hotels in Houston
Price Range: $115 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn

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