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“Great choice at a great price!” 5 of 5 bubbles
Review of Residence Inn Houston Northwest/Willowbrook

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Residence Inn Houston Northwest/Willowbrook
Ranked #201 of 501 Hotels in Houston
Princeton, New Jersey
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great choice at a great price!”
5 of 5 bubbles Reviewed December 2, 2012 via mobile

This place has a great location right across from the Macy's at Willowbrook mall. It was quiet, had great service, and provided a good breakfast daily.

We booked through the Marriott website and got a great deal for 3 nights. I'd definitely stay here again. Only things I'd change would be to make the in room air conditioner/heating system quieter and ensure that the front desk staff knows where the USA Today newspapers are located.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Adjay30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review, February 18, 2013
Adjay30,
I apologize for the issue with the AC in the room and the USA Today! Thank you for the great comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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103 reviews from our community

Traveler rating
    58
    28
    10
    4
    3
See reviews for
37
8
6
40
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Jose, California
Level Contributor
262 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
4 of 5 bubbles Reviewed October 25, 2012

Hotel is located next to Willowbrook Mall, and there are some restaurants in walking distance (walk under the bridge to the other side of 249). The hotel checkin was easy, even though they were overbooked (may have been due to Silver status). Bananas and apples were available 24h. Breakfast buffet with good selections. Did not attend their evening meal choices at managers reception. This hotel does not offer free airport shuttle. Yes, would come back here.
Room was quiet, was able to turn off the fridge over night. Complimentary Wifi Internet speed was good.

Room Tip: our company has a negotiated rate that was better than AAA
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank usuallyhappytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review, February 19, 2013
Thanks for the response! See you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downingtown, Pennsylvania
Level Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed October 19, 2012

Had a problem with Rm 119. Mechanical room next door. when the A/C went off the walls vibrated and it sounded as if a jet engine was in the room. Next morning asked front desk staff for different room. Reply, we're fully booked. Asked again at 9 am, same answer. That afternoon spoke with young lady who had only been there since August. Took care of the problem in about 5 minutes. Morning person needs some customer service training.

Room Tip: Stay away from Rm 119
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  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review, February 19, 2013
I apologize for the issue with your room and the front desk agent. This is not a standar I assure you. Thank you for bringing this to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anacoco, Louisiana
1 review
5 of 5 bubbles Reviewed September 16, 2012

We were in visiting some friends and stayed at the Willowbrook Residence Inn. We picked the Residence Inn for its price and I think we got our moneis worth. The room was very clean, The bed and the sofa bed were comfortable. The Staff was very friendly and helpful! When I needed a few extra towels and a protable crib, they were brought to my room quickly. And, the morning breakfast was very good. We will be staying there again next time we are in the area!

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rodeophbr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review, February 19, 2013
Thanks! See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 2, 2012

I recently stayed at this Residence Inn for a week in late August of 2012 for a training class that I attended in North Houston. I brought my family with me so they could visit museums while I was in class. The queen bed suite had plenty of room and the full size refrigerator helped us buy enough food to last the week. Also there is an outdoor gas grill that is huge. We cooked steaks, chicken, and hamburgers on two separate days. The pool was average size and clean. On Mondays thru Wednesday there is a evening meal provided by the hotel. My only complaint would be the basketball court that is not gated and therefore know key card is needed. On Sunday evening there were about 4 hooligans playing ball that were obviously not guests of the hotel. How about just removing the basketball goal? The hotel is located next to a good size mall. Since I was traveling on government business my rate was lower than what most people would pay.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RobertCharlesTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review, February 21, 2013
Hi Robert,
Thank you for the comments. I am sorry there were some non-guests on the basketball court. See you next time your in town!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 23, 2012

I recently stayed at the Residence Inn Willowbrook for my wedding in July. I had a block of about 20 rooms and all I can say is this hotel was very accommodating for my friends and family. The rooms were very clean and the staff was excellent. Definitely left us with memorable service. I was proud to pick this hotel as everyone loved their rooms.

Thank you for all that you did to help with my wedding block. Customer service is very important and this hotel definitely understands that. I will always recommend this hotel for anyone staying in the Willowbrook area.

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marco g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
martha h, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review, February 21, 2013
Marco- We are so happy that we were able to accomodate your friends and family during such an important day! We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, Connecticut
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 20, 2012

I recently stayed at this hotel for five nights on business, and was extremely impressed with the staff and overall quality, given the bargain price. The suite was extremely spacious and clean. I have stayed at many luxury-level hotels with rooms that were not nearly as comfortable and well-appointed. The staff went out of their way to be helpful. The locale is not ideal -- on the freeway, my room overlooking a wind-blown lot and water tower; the only walkable restaurant is a Japanese place. But it is across the street from the Willowbrook Mall, with endless chain-dining options all around. It is a good base for business travelers, and I would return.

  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LLTraveler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Houston Northwest/Willowbrook

Property: Residence Inn Houston Northwest/Willowbrook
Address: 7311 W Greens Rd, Houston, TX 77064-1137
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #201 of 501 Hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn

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