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“Quiet and clean place to stay in Houston”

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Best Western Galleria Inn & Suites
Ranked #122 of 518 Hotels in Houston
Certificate of Excellence
Reviewed May 24, 2014

This hotel is very clean, in a quiet neighborhood, with a nice pool and good breakfast. There are plenty of dining options close to the hotel, and easy access to the freeway system. Overall an excellent place to stay.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Best Western
Thank Fred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 - 181 of 294 reviews

Reviewed May 23, 2014

If all you care about is a comfortable bed - and NOTHING else (including service and amenities and location) - then the Best Western Fountainview near Houston's Galleria should do fine. But a comfortable bed and a clean hotel is the only positive thing I can say about this hotel. The toilet didn't flush very strong and was already backed up when I arrived (a few flushes eventually fixed it). Then the showerhead was fixed at about 5' - I'm nearly 6' tall so this was rather low. The pressure was okay, but to get any decent pressure at all I had to fiddle with the toggle that changes from tub faucet to showerhead. The in-room-internet seemed like it was at dial-up speed and sometimes I couldn't type anything even though there was a cursor. I would have thought it was my computer but the SAME things were happening on the desktop computer in the business center! The eggs were COLD at breakfast, the food variety was not great (little or no fruit), the butter and jams etc... were all stuffed in the small fridge instead of near the bread and there didn't seem to be the excellent variety that Best Western usually has at their breakfasts. Finally, no one asked me how my stay was on the way out - no smile, no thank you for staying, no acknowledgement that I am a rewards member (I really don't care about this, but by that time, all the negative things were really starting to add up). Also, this is advertised as being near the Galleria. It is...but not anywhere the neighborhood. There are several strip joints nearby. Not what I expected. Overall, the individual problems were not, by themselves, horrible. But it seemed apparent to me - by the end of my 3 days at the hotel - that the ownership simply wants to get by with as little effort as possible. In the hotel industry, just having comfortable beds and a clean hotel doesn't suffice (especially at over $100/night!). I love Best Western hotels. This one does NOT meet their usually high standards.

  • Stayed: May 2014, traveled on business
    • Value
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Review collected in partnership with Best Western
1  Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2014

Excellent, clean, well kept, great service, fine breakfast, close to trendy, upscale Gallery area. The hotel is on Richmond Avenue, known as "restaurant row," and also a couple of blocks from more restaurants and shops on Westheimer. Easy, quick access to downtown area via Richmond or freeway. .

  • Stayed: May 2014, traveled on business
    • Value
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    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 5, 2014

This hotel has large clean rooms, is very quite and close to Metro bus stop and very comfortable beds.Good breakfast in the morning with coffee available 24 hours. Good selection of tv programs and fast internet .

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Al1957canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2014

Everything was fine except the computer being used for visitors. It was so slow it was really totally, impossible to use. It really need to be updated. The eggs on the breakfast table were cold for some reason, maybe the Sterno wasn't hot enough or had burned out - don't know for sure. I never did find the Cream Cheese for the Bagels.

  • Stayed: April 2014, traveled with family
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2014

My wife and I brought a friend to Houston for surgery. He is a blind refugee who was crippled. He bought a new cell phone and used the computer at the hotel. The desk clerk helped him set up his phone and with the compiter.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with Best Western
Thank Douglas E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2014

Room was very quiet, bed was comfortable and the pillows were GREAT....I've already ordered a pair.....breakfast was what you would expect, although they did have bacon along with sausage.....very good value

  • Stayed: April 2014, traveled as a couple
    • Value
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Review collected in partnership with Best Western
Thank spunks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Galleria Inn & Suites

Address: 6229 Richmond Ave, Houston, TX 77057-6211
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #122 of 518 Hotels in Houston
Price Range: $96 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Galleria Inn & Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the Best Western Galleria Inn & Suites. When you are visiting the Galleria, stay at our Houston hotel where southern hospitality is dished up in abundance. Located in Midtown, the best of Houston is right at your door step. The Texas Medical Center and SW Memorial Herman are nearby. We are happy to accommodate medical patients, visiting doctors and medical staff. There are many major attractions 4-10 miles from our Houston hotel, so it is easy to fill a day with sightseeing. Centrally located, the Houston Zoo is minutes away and of course The Gallery Wedding Venue is across the street. The George Brown Convention Center is also close to our Houston hotel, and we regularly welcome tradeshow attendees. We are known for great customer service and for always making you feel comfortable. You will feel right at home with luxury bedding, spacious cool rooms and a location that can’t be beat. Reserve your room today at the Best Western Galleria Inn & Suites. ... more   less 
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Also Known As:
Best Western Fountainview Hotel Houston
Best Western Houston
Houston Best Western

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