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“Excellent Customer Service”

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Best Western Galleria Inn & Suites
Ranked #137 of 516 Hotels in Houston
Certificate of Excellence
Garland, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Customer Service”
Reviewed July 10, 2013

We arrived at this hotel at nine in the evening after driving in hard rain. Kathy, the front desk clerk, immediately attended to our needs. Check-in was fast and efficient. She even gave helpful advise in finding places to eat at such a late hour. The room and its bathroom were immaculate. The bed was comfortable. All appliancesworked perfectly. We slept like babies that night. Breakfast was quite satisfying. They had everything that makes a healthy meal. If you are going on a family trip to Houston, this hotel is the place for you.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Capiz_Ilonggo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Best Western Galleria Inn & Suites, responded to this review, July 12, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713 783 8388.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nikki Patel
General Manager
BEST WESTERN Fountainview Inn & Suites Near Galleria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Baton Rouge, Louisiana
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 30, 2013

Obviously not a 5 star property, but good, roomy rooms-very good deal. Pool area was surprisingly nice. Staff was accommodating and friendly. Bathroom in particular was clean. Would definitely staff again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cliff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Best Western Galleria Inn & Suites, responded to this review, July 2, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713 783 8388.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nikki Patel
General Manager
BEST WESTERN Fountainview Inn & Suites Near Galleria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schulenburg, Texas, Usa
1 review
Reviewed June 17, 2013

I was in Houston for a medical procedure and this location was so convenient. The room was sizable, comfortable, clean. I really enjoyed the breakfast - nice choices. I really can't think of anything I did not like.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeannette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Best Western Galleria Inn & Suites, responded to this review, July 2, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713 783 8388.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nikki Patel
General Manager
BEST WESTERN Fountainview Inn & Suites Near Galleria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, Haryana, India
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 1, 2013

Clean room and bath which were spacious. Do note that hotel don't offer room service - food and water.. but do have provisions in shape of wending machines on every floor and contact of outside food provider - which was good. Only meal served was breakfast which I din't enjoyed.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arjunmehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Best Western Galleria Inn & Suites, responded to this review, June 3, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713 783 8388.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nikki Patel
General Manager
BEST WESTERN Fountainview Inn & Suites Near Galleria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Georgia
Level 6 Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 24, 2013

This was a good hotel. The receptionist was very nice and friendly. She was very detailed in her job and patient to explain to me about parking, breakfast, and etc. The hotel was located in a quiet area. I don't know whether this location is safe or not, but the hotel didn't lock the back door. The parking lot was large. My room was clean and nice. The elevator was too small. Overall, I would stay here again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InandOut21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Best Western Galleria Inn & Suites, responded to this review, May 26, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713 783 8388.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nikki Patel
General Manager
BEST WESTERN Fountainview Inn & Suites Near Galleria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan Cosala, Mexico
Level 6 Contributor
292 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed May 3, 2013

We picked the hotel based on location and price. It was between two relatives. We needed to check in a little early and that wasn't a problem. The room was mostly updated. The carpeting looked old, but it passed the white sock test. The shower enclosure looked new. The entire room was spotless and the bed was comfortable. The breakfast was good and included eggs, sausage, fruit, yogurt and the usual carbs. I would stay here again with no problem.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Best Western Galleria Inn & Suites, responded to this review, May 6, 2013
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 713 783 8388.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Nikki Patel
General Manager
BEST WESTERN Fountainview Inn & Suites Near Galleria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Galleria Inn & Suites

Property: Best Western Galleria Inn & Suites
Address: 6229 Richmond Ave, Houston, TX 77057-6211
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #137 of 516 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Galleria Inn & Suites 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the Best Western Galleria Inn & Suites. When you are visiting the Galleria, stay at our Houston hotel where southern hospitality is dished up in abundance. Located in Midtown, the best of Houston is right at your door step. The Texas Medical Center and SW Memorial Herman are nearby. We are happy to accommodate medical patients, visiting doctors and medical staff. There are many major attractions 4-10 miles from our Houston hotel, so it is easy to fill a day with sightseeing. Centrally located, the Houston Zoo is minutes away and of course The Gallery Wedding Venue is across the street. The George Brown Convention Center is also close to our Houston hotel, and we regularly welcome tradeshow attendees. We are known for great customer service and for always making you feel comfortable. You will feel right at home with luxury bedding, spacious cool rooms and a location that can’t be beat. Reserve your room today at the Best Western Galleria Inn & Suites. ... more   less 
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Also Known As:
Best Western Fountainview Hotel Houston
Best Western Houston
Houston Best Western

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