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“You know what you get at Hilton Garden Inn”

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Hilton Garden Inn Houston NW/Willowbrook
Ranked #27 of 506 Hotels in Houston
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
63 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“You know what you get at Hilton Garden Inn”
Reviewed October 27, 2006

Stayed 2 nights at the Hilton Garden Inn Houston Northwest, a good experience in terms of the room, however ask for a room not facing over the reception area (x10,x12,), as there are some noise from some aircon machines and people smoking. However, apart from that nice hotel, convenient for the freeway and for multiple corporations(and malls). I give it 3 star due to the noise, however, it would deserve more, if had gotten a better room.

The reception at the hotel was good, quick and very warm greetings. So no complaints from me on that part.

  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank KBLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Eagle, Idaho
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 23, 2006

This is a very nice hotel overall. Plenty of free parking and very quiet. The free cont. breakfast is a little weak, but the servers were great. I would have rated the hotel excellent if not for the below average front desk and customer service.
The fire alarm went off in the middle of the night because of some problem with the system. What was surprising was the front desk acted as if nothing happened. The fire alarm wakes everyone in the hotel up (you know how loud a fire alarm is and when it is 10 feet from you, you get the picture) and acts like nothing happened. This is a huge process and training issue within the hotel chain! No comps were offered to any of the hotels guests that I know of. I did email customer service about the issue and they did respond and apologize. Customer service response was weak at best.
Even though the hotel is top notch, the quality of the management is not. This also includes customer service for the hotel.
Stayed at hotel in April of '06'.

Stayed June 2006
1 Thank BoiseState
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 13, 2006

Attended a meeting there. Only 3 men's and 3 women's toilets in meeting area for a meeting with 200 people. Felt sorry for the girl trying to keep up with cleaning the restrooms. Food at breakfast was cold and nothing was done about it. No morning room service available, but I'm sure the food would not have been any better. To serve Cream of Wheat so cold, butter wouldn't melt is ridiculous! Have notified the proper health officials to watch this facility closely for food-borne illness. Lunch was set up in the hall with 2 feet on either side of the table and was left all afternoon. If a fire had broken out, the exit would have been blocked and not everyone would have been able to exit the building. Hookers were allowed to roam the halls. Will not recommend this facility. Feel the Hilton family will be out of business soon with these types of facilities. The guest rooms are clean, but average. Would rather pay a little more for the room and have adequate meals and meeting facilities.

  • Stayed February 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southlake, Texas
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 18, 2005

Have stayed her 2 days a month since it opened. Unlike other Hilton Garden Inn's, this property has a French Theme and has upgraded everything compared to a regular Hilton Garden Inn. Beds are comfortable, rooms and suites well apointed and always immaculate. Nice furniture, lots of granite and stone. Staff is very friendly and helpful. I highly recommend this property.

  • Stayed May 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
6 Thank dvdcrsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW/Willowbrook

Property: Hilton Garden Inn Houston NW/Willowbrook
Address: 7979 Willow Chase Blvd, Houston, TX 77070-5743
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Houston
#24 Business Hotel in Houston
#28 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston NW/Willowbrook 3*
Number of rooms: 171
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 25 minutes away. Take advantage of our complimentary shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our Newly renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and with complimentary access to Lifetime Fitness with a pass from the front desk. Purchase snacks, drinks, ice cream and sundries at the Pavilion Pantry or chillout at the Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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