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Hilton Garden Inn Houston NW/Willowbrook
Ranked #17 of 489 Hotels in Houston
Certificate of Excellence
Everett, Washington
1 review
“Karen M”
5 of 5 stars Reviewed May 22, 2013

We had a wonderful stay at this hotel. From the moment we checked in to the moment we checked out we experienced outstanding customer service. The entire team is friendly and goes above and beyond to provide excellent service. The rooms are spacious and very clean. There is complimentary Starbucks coffee for the guests in the lobby and a happy hour every evening. It felt like home being able to have Starbucks every morning. Had breakfast there and you have many choices at the buffet. You can also order an omelette if you like. Food was great. Angela in housekeeping took great care in keeping our room clean and making sure we had what we needed. Dan and Johan at the front desk were very helpful and friendly. Thank you to Safet Dokara, General Manager. You are genuine and welcoming. We truly felt at home during our stay at the Hilton Garden Inn, Willowbrook in Houston. Our choice will be the Hilton Garden Inn for our next trip. Highly recommend!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, May 30, 2013
Karen M.

Thank you for the raving review and for recognizing some key team members that continually go above and beyond to aide our guests and create lasting memories. Angela has been with the hotel for over a decade and we are thrilled to have her on the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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618 reviews from our community

Traveler rating
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    165
    48
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    13
See reviews for
158
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
Pittsburgh, Pennsylvania
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 19, 2013

Stayed at this hotel for a wedding this weekend in Houston. The area is nice, located beside Willowbrook mall and many restaurants and bars. It is about a 15 minute (no traffic) drive to downtown and further if you are looking to go south of the city into Montrose or Rice area. About 25 minutes to the airport.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nikinphila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, May 30, 2013
Thank you for taking the time and providing feedback on your stay. We appreciate that you chose to stay with us while attending the wedding.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 17, 2013

I usually end up staying in Houston at a hotel near the airport or around Greenspoint; however, due to demand from OTC delegates all these were taken and I had to look further afield. I'm glad I did! The Garden Inn is in a good location on 249 and 1960 and has Willowbrook Mall just across 1960 (in walking distance). Also close by are the usual food outlets - Pappasitos, Chilis, Pappadeux, Olive Garden and many others, all within walking distance. It is a pleasant change to be able to go out to dinner without having to drive somewhere. Can't fault my stay, right from the arrival through to departure the staff were welcoming and helpful. My room was clean and being at the rear of the hotel (overlooking the pool), it was very quiet. Guests get free access to a nearby fitness / leisure centre in addition to the on site fitness centre; this is a good thing as the on site facility is rather small and only has three cardio machines (2 x treadmills and a nordic track device). Will definitely consider using this hotel again if in Houston, one of my better experiences of staying there.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, May 30, 2013
Thank you for recognizing our location and our partnership with lifetime fitness. We definately love were we are located and believe the additional perks we provide to our guests add great value to their experience. Appreciate your time to provide feedback and look forward to your return.
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ann arbor, mi
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 13, 2013

First time in Houston - and my first time staying at a Hilton Garden Inn. This hotel was exceptionally clean and comfortable. If and when I return to Houston, I will stay here again. The best part of the stay was the incredible service we received from Domingo Martinez during our breakfast hour. He was a bright spot in the morning, and went above and beyond to offer excellent service... with a few laughs! He's a gem.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank davinamcdonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, May 30, 2013
Great review! Thank you for the kind words regarding the hotel and Domingo. Look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 9, 2013

We had never stayed at a Hilton Garden Inn property before this last week. This property is beautiful, and the staff is excellent. We were part of a small group that had a banquet one night and were impressed that the food was delicious, hot, and elegantly served. Good breakfast, too.
No problem to ask for a late check-out.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Texannabelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, May 30, 2013
Thank you for providing us with feedback of your stay. Our engineering department has corrected the issue with the bathroom sink, I am terribly sorry that you experienced this inconvenience. We try to be proactive in our maintenance approach, but rely on feedback at times to assist us with what we may have missed. Thank you again and look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloemendaal, The Netherlands
1 review
4 of 5 stars Reviewed May 8, 2013

Hotel is very good like all garden Inns but I wanted to specially acknowledge the good job of Domingo Martínez jr. during the very busy breakfast hours. He does know the meaning of the word service and is a great asset to the hotel.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brielga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this review, May 30, 2013
Thank you very much for recognizing Domingo. he definately understands service and is focused on delivering a great experience. He was thrilled to be recognized and we all appreciate the feedback. Until next time, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

Excelent cost-benefit ratio , the best in Houston. Very confortable, premium location, excelent breakfast for very good price u$ 9,95. Best option at the Galleria area. The hotel provides everything that a h.level businnes traveler needs. It is equivalent to 4 stars hotels in the same location that charge at least 50% more.

Stayed May 2013, traveled on business
Helpful?
Thank Navi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW/Willowbrook

Property: Hilton Garden Inn Houston NW/Willowbrook
Address: 7979 Willow Chase Blvd, Houston, TX 77070-5743
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Houston
#24 Business Hotel in Houston
#28 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Houston NW/Willowbrook 3*
Number of rooms: 171
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 25 minutes away. Take advantage of our complimentary shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our Newly renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and with complimentary access to Lifetime Fitness with a pass from the front desk. Purchase snacks, drinks, ice cream and sundries at the Pavilion Pantry or chillout at the Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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