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“Hotel stay one of best ever!”

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Hilton Garden Inn Houston NW/Willowbrook
Ranked #27 of 517 Hotels in Houston
Certificate of Excellence
Reviewed April 3, 2013

I'm not sure this hotel is classified as a boutique, but I certainly appreciated the intimacy it's size provided. No matter the size, the service was grand! From the comfortable and accommodating suite, to use of the lobby computers and social event in the ballroom--I enjoyed my stay immensely. Best of all, perhaps, was the scrumptious breakfast and overall friendliness of the staff, most especially Mr. Domingo Martinez and Ms. Kelsie Dewalt. Great job, Hilton, Houston Northwest. I will definitely return.

  • Stayed: March 2013, traveled as a couple
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Thank KysaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded April 8, 2013

Simply put- thank you for the outstanding review! The entire team works hard and your recognition has put a smile on there faces. Look forward to your return.

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533 - 539 of 724 reviews

Reviewed March 25, 2013

Overall, the staff at this location was friendly and helpful. It was my experience at the complimentary breakfast that blew me away. It was around 9:30 am and the abundance of food was more than plenty, let alone the variety, cleanliness and freshness of everything. Maria R. was my server and extremely helpful, friendly and engaging, which was refreshing at such an early time. She politely frequented my table just enough times to refill my drink and bring me some silverware I had forgotten. What appeared to be (one of the) hotel manager(s) was also incredibly kind and helpful while I chose my food and seat. This staff made me feel at home and was probably the most pleasant service I've received in, well, forever. Definitely made my day, and so, two months later, I wanted to make theirs by leaving them a genuine review (something I never do, I was just that taken aback by their wonderful service). Thank you, Hilton Garden Inn Houston NW Staff! It was obvious that you care for and are interested in the experience of your guests- that did not go unnoticed. :)

  • Stayed: January 2013, traveled with friends
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Thank Rose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded March 30, 2013

All I can say is thank you for your feedback! Look forward to welcoming you back.

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Reviewed March 21, 2013

lovely hotel, quite lush. comfortable. nice firm king "sleep number" bed. very nice accommodations, breakfast bar is very nice but overpriced. free wi-fi was fairly easy to use. starbux coffee in room - yummo!

Room Tip: 525 is very nice, quiet
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  • Stayed: March 2013, traveled with family
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Thank DEaton0255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded March 30, 2013

Thank you for taking the time and roviding feedback. We are thrilled you enjoyed your stay and recognize the team for their execellent service. Look forward to welcoming you back!

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Reviewed March 14, 2013

My stay was March 9-12, 2013. Fantastic facility: newer hotel, elegantly appointed throughout, very clean and spacious rooms with large HD tv sets, free wifi, bathrooms very nice, a perfect score. Movies to rent were pricey at $ 15/ per, but that is a minor gripe. Staff: welcoming, wonderful, patient, and professional. Nice young man ran complimentary toothpaste up to my room because I forgot to pack it. Younger woman who manned the front desk was snooty; however, everyone else was pleasant and personable. Location: very safe area of town, slew of nice dining options nearby, 3 blocks from Willowbrook Mall, 30 minutes to outlet mall in Cypress, long haul to downtown but everyplace is.... In light of the fact I was in town for 4 days, only one of which necessitated going downtown, I chose the perfect place to stay. Do not hesitate!

  • Stayed: March 2013, traveled on business
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Thank amelie5791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded March 15, 2013

Awesome review! Thank you for sharing details of your experience with the property and its perks. Look forward to welcoming you back......

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Reviewed February 21, 2013

I stayed here about 4 years ago and thought it was pretty blah; I had a much nicer experience this time. They have recently remodeled and have greatly improved customer service. The rooms were standard, but clean and quiet. The lobby bar is a nice comfortable place to relax. The free shuttle to HP and nearby restaurants made it easy to be in Houston without a car. I will stay here again.

  • Stayed: February 2013, traveled on business
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Thank BethCo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded February 26, 2013

Thank you for writing the review- your feedback was exceptional. Look forward to your return.

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Reviewed February 18, 2013

What this place lacks in pretentious appointments, it makes up for with great perks.

Thanks to the nice servers (including the ever-witty and jovial Marilu), the hot breakfast (free for HP employees, by the way) runs circles around other similarly-priced hotels. Even the supposedly 'nicer' and higher-priced nearby Hiltons.
The rooms are pretty standard for a Garden Inn, but they have an arrangement with the nearby Lifetime fitness, where your room card will get you in free.
PF Changs, Bonefish Grill, and Lifetime fitness are all within walking distance, which is nice.

All-in-all, the extra touches put this place a half-step above similarly priced options.
Did not use the pool/hot tub on-site (the Lifetime fitness pool/hot tub is huge, 24-hr, and way better).

Room Tip: Opaque external window curtains in the first floor pool-facing rooms do not close, leaving only shee...
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  • Stayed: February 2013, traveled on business
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Thank Billy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded February 26, 2013

Great feedback! Thanks for sharing...

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Reviewed February 11, 2013

Decent hotel with good amenities. Perfect for buisness trips that i make as close to our office. Still some distance from Downtown.
Breakfast is good; service very friendly.
Dinner menu is limited and the burger i had wasn't the best. However, there are a couple of decent restaurants next to the hotel. Also, several diners, etc in close driving distance.

  • Stayed: February 2013, traveled on business
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Thank Craigf186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahant, General Manager at Hilton Garden Inn Houston NW/Willowbrook, responded to this reviewResponded February 26, 2013

Thanks for the review. Glad you enjoyed your stay and we look forward to welcoming you back on a return trip to Houston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Houston NW/Willowbrook

Address: 7979 Willow Chase Blvd, Houston, TX 77070-5743
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Houston
#24 Business Hotel in Houston
#28 Romantic Hotel in Houston
#43 Best Value Hotel in Houston
Price Range: $97 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston NW/Willowbrook 3*
Number of rooms: 171
Official Description (provided by the hotel):
Stay at the Hilton Garden Inn Houston NW/Willowbrook hotel, steps from shops, restaurants and corporate offices. Nearby attractions include Willowbrook Mall, Vintage Park Plaza, Gleannloch Farms Golf Club and the Sam Houston Race Park. Hewlett Packard Invent corporate offices are a three-minute drive from the hotel, and George Bush Intercontinental Airport is 20 minutes away. Take advantage of our complimentary Yukon XL shuttle that provides service within a 5-mile radius. The hotel is located at the intersection of FM 1960 and State Highway 249, and offers easy access to US Highways 290, 99 and 45. Relax and stay connected while traveling with complimentary high-speed internet access in all of our renovated guest rooms and public areas. The hotel boasts 3,000 sq. ft. of function space that is ideal for business meetings, social events and weddings. Allow our professional meeting planners to assist you with your next corporate or social event. Work out in our on-site fitness facility, and receive complimentary VIP access to Lifetime Fitness- see the the front desk for details. Purchase snacks, drinks, ice cream and sundries at our Pavilion Pantry or chillout at the Chateau Wine Bar for some much needed relaxation. Happy Hour specials Monday-Friday and Nightly specials offered. ... more   less 
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Also Known As:
Hilton Garden Inn Houston Northwest Hotel Houston
Hilton Houston
Houston Hilton

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