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Reviewed September 24, 2017 via mobile

We recently stayed for one night at the Royal Sonesta in Houston. It is a beautiful hotel very clean with exceptional staff.
Charles Newman went over and above when we forgot my husband's Kindle in our room. I called the hotel from the airport to see if they had found it. Not only had they found it but the express posted it to our home and it actually arrived before we did. Charles Newman the loss prevention supervisor deserves a big raise!

Stayed: September 2017, traveled on business
Thank Nathalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded September 25, 2017

Dear Nathalie,

As you discovered, our team at Royal Sonesta takes great pride in reuniting lost items with their rightful owners and we are thrilled that Charles, the rest of his team and the Housekeeping team were all able to assist. It was a joy to have you with us and we hope that we can welcome you again one day soon.

Warm Regards,

Arvin Missick
Director of Operations

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Reviewed September 24, 2017

The Royal Sonesta is not as a fancy hotel, as a few others in the Houston area, but it is just right for the price you pay. The room/ bed is very comfortable and has a great shower. Do not expect to enjoy a pool, though (this is biggest con, by the way). It is very small and in a bad location. The gym was also small but fairly good. All and all, if you are looking for a comfortable and affordable bed and breakfast in a great location (nearly the Galleria), this is a good option.

Room Tip: Get a room facing the Galeria, not the highway -- which may be a bit noisy and with a bad view.
  • Stayed: September 2017, traveled on business
    • Location
    • Rooms
    • Service
Thank Mitsumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded September 25, 2017

Dear Mitsumi,

Learning that you so thoroughly enjoyed a great night’s sleep in our Sonesta Beds brings a smile to our face and we thank you for taking the time to share your thorough review. We appreciate your added feedback and we hope that we can welcome you to the vibrant Galleria neighborhood again one day soon.

Warm Regards,

Arvin Missick
Director of Operations

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Reviewed September 24, 2017

I have to say that this is one of the best hotels ive ever stayed at. Everyone was so friendly and the rooms are just perfect. Any time im down in Houston for bussiness I always try to book a room here.

  • Stayed: May 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank toddbarry411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded September 25, 2017

Greetings Todd,

We are thrilled to have earned top placement on your list of favorite hotels and we thank you for such a radiant review. Please do visit again when business brings you our way, or perhaps you will even consider settling in for a fun weekend escape. Until then.

Warm Regards,

Arvin Missick
Director of Operations

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Reviewed September 22, 2017 via mobile

I had the opportunity to spend several nights with the Royal Sonesta in Houston. This was my first experience with the chain and just a few weeks following the hurricane. This upscale property blew away every expectation that I had on service as a business client. The employees genuinely cared about providing great service. As a frequent traveler I don't say that lightly. My room was clean, attractive and comfortable....everything I expected. Their food maintained a consistent quality during the stretch. The public and meeting space can be quite cool...that's my only negative. I utilized their shuttle service available within a short radius of the property...a nice touch. I'd definitely stay here again and would recommend it highly for business functions.

Stayed: September 2017, traveled on business
Thank sunseeker41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded September 25, 2017

Dear sunseeker41,

While many of our neighbors still have much recovery ahead, the greater city and the Galleria area are certainly back in business following Hurricane Harvey, and our colleagues at the hotel are elated to once again be welcoming guests and showcasing our vibrant city. We thank you for choosing our hotel as your home-base during your recent visit and your accolades regarding the gracious hospitality provided by our team members bring a much needed ray of sunshine. The pleasure was truly ours and on behalf of all of us at the hotel, we invite you to come see us again one day soon.

Yours in Hospitality,

Arvin Missick
Director of Operations

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Reviewed September 21, 2017

The property was nothing but amazing. Lisa at the front desk took care of us the moment we walked into the hotel. She signed me up for the rewards program. We requested top floor and she did not hesitate to give it to us. The drinks at happy hour were delicious. The bartender Yodit (forgive me if I spell it wrong) took great care of us at the bar. Can not wait to visit again next year.

Stayed: September 2017, traveled with friends
Review collected in partnership with this hotel
1  Thank herrodas14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded September 25, 2017

Dear herrodas14,

We are tickled to find your review and on behalf of Lisa and all of us at the hotel, we welcome you to the Sonesta family and Travel Pass program. Yodit and her colleagues at Axis Lounge were equally delighted to host you and we are pleased that you were able to relax and recharge with a refreshing cocktail in hand. Once more, we thank you for sharing your magnificent review and we hope that future Sonesta visits will soon be in your future.

Best Regards,

Arvin Missick
Director of Operations

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