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“This is an excellen Hotel!”

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Royal Sonesta Houston Galleria
Ranked #15 of 508 Hotels in Houston
Certificate of Excellence
Buenos Aires, Argentina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“This is an excellen Hotel!”
Reviewed June 13, 2014

Elizabeth, Vee Jay, Amina, Teresa did everything for us to be comfortable.

The rooms need more closet space and the swiming pool is not provocative.

We will be back some day!

It seems to be the reviews needs to be longer so I'm writting anything to submitt it.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amonche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this review, June 17, 2014
Dear Amonche,

We as a team would like to give a huge thanks to your fantastic feedback. Elizabeth, Vee Jay, Amina and Teresa are definitely some of our best employees and really enjoy what they do. I am happy to hear that you enjoyed your time with us and we anxiously await your next stay.

Sincerely,
Jeffrey Fuller
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1,065 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
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English first
Houston, Texas
1 review
Reviewed June 13, 2014

We stayed for my daughter's birthday weekend, and received the best welcome ever! Janeth Pena, and her staff even sent up a beautifully decorated cheesecake plate and balloon, which made my daughter extremely happy! I would definitely stay for a special occasion again!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this review, June 17, 2014
Dear Cynthia P,

Thank you so much for taking time out of your schedule to leave such great feedback as it is greatly appreciated. Janeth Pena is an amazing asset to our team and we love having her around. It’s so refreshing to know that you chose us to celebrate something so special. We truly cannot wait for your next stay with us.

Sincerely,
Jeffrey Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NRH
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 13, 2014

I just returned from a 2 day business event at the Royal Sonesta in Houston. We had about 85 people in attendance. Not a massive crowd, but for us it was a very massive crowd. Ted and Jose and Cedric (A/V) did an amazing job taking care of us!! The room we had was absolutely top end and the coordination between Cedric and my media team was stellar! My media team travels the world to some of the top hotels including Dubai and my production coordinator said he had NEVER seen the response and efficiency he saw at the Royal Sonesta!
My assistant kept going on and on about how courteous and amazing the staff was just taking care of her outside of the room and making sure if she needed anything.
The cost of the room for what we had was surprisingly LESS..that's right...LESS than other hotels for a far less expansive room.
I also want to recommend the restaurant "Ara".
Brandy was an AMAZING host and went above and beyond to take care of our group. She is a wonderful person! The food was shockingly good, particularly the stuffed avocado.
I know it will be a year before we have another event, but now I know EXACTLY where we will have it!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this review, June 17, 2014
Dear John J,

We are truly thankful for such a wonderful review. Tools like this help us to learn and grow and it is unbelievably refreshing to continue to learn how great of a job we're doing with our guests. It is our goal to add value to the lives of the people with whom we interact with and after reading your fantastic review I am so pleased to know that we were able to do so. I am so thrilled that you were able to experience our amazing hospitality and everything we have to offer! We cannot wait to welcome you back with open arms.

Sincerely,
Jeffrey Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 13, 2014 via mobile

I make numerous trips to Houston during the year and have stayed in numerous wonderful Hotels there.

However I have found a favorite. The Royal Sonesta.

Every aspect of the stay there was perfection. From the greeting in the driveway to checkout a perfect 10.

I will definitely be back and highly recommend. ....

Stayed June 2014, traveled on business
Helpful?
Thank TexasSelect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey F, General Manager at Royal Sonesta Houston Galleria, responded to this review, June 17, 2014
Dear TexasSelect,

We as a team would like to say thank you so much for leaving such great feedback about our hotel as it is greatly appreciated. I am thrilled to hear that we are now your favorite hotel and that you compare us to perfection! We anxiously await your next stay with us.

Sincerely,
Jeffrey Fuller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reith bei Seefeld, Austria
1 review
Reviewed June 13, 2014

Staying at the Royal Sonesta in Houston is always a pleasure. The staff is cheerful and very helpful. My personal favorite is Elizabeth in the Ara restaurant. She always has a smile for you and will go out of her way to make your experience enjoyable. Thank you Elizabeth!

  • Stayed June 2014, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review, June 17, 2014
Dear Martin S,

I would like to take time out to personally thank you for leaving such fantastic feedback about our hotel. Elizabeth is by far one of our best employees and we love working with her. She brings such an amazing vibe to the team and keeps our guests coming back. We really hope that you get the chance to visit with us again so that we can show you another wonderful time.

Sincerely,
Arvin Missick
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Lafayette
2 reviews
Reviewed June 12, 2014

The food was fantastic!
The most memorable associate was Elizabeth in Ara restaurant. She was extremely polite and very informative about the restaurant offerings. I would definitely return to eat there.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Successful1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review, June 13, 2014
Dear Lafayette,

Thank you so much for taking time out of your schedule to leave such amazing feedback, we truly appreciate it. Elizabeth is one of our best employees and such a pleasure to have around. We look forward to your next visit with us.

Sincerely,
Arvin Missick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
1 review
Reviewed June 12, 2014

I would like to recommend the Hotel. The hotel is very well located, close to Galleria Shopping mall. The infra-structure is really good (rooms, fitness center & restaurant).
The staff in the restaurant is well prepared and we received a very warm reception. Special thanks to Mrs. Irene, Mrs. Elizabeth and Mr. Raymundo.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcelo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvin M, Front Office Manager at Royal Sonesta Houston Galleria, responded to this review, June 13, 2014
Dear Marcelo T,

We as a team would like to say thank you for such kind words about our hotel. We put a lot of hard work into renovation so I am thrilled to hear that you were able to enjoy our wonderful amenities. Irene, Elizabeth and Raymundo are some of our top employees and such a great fit with the rest of our team. We really hope that you will have the chance to stay with us again.

Sincerely,
Arvin Missick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Sonesta Houston Galleria

Property: Royal Sonesta Houston Galleria
Address: 2222 West Loop S, Houston, TX 77027-3502
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Houston
#14 Business Hotel in Houston
#34 Romantic Hotel in Houston
#48 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Sonesta Houston Galleria 4*
Number of rooms: 485
Official Description (provided by the hotel):
Casual sophistication with modern appeal are what you’ll find at the Royal Sonesta Houston Galleria. Our AAA-rated Four Diamond property is at the heart of it all with dining and entertainment all within close reach. A premier destination among area hotels, Houston Galleria is yours to explore when you stay with us. Settle into our Galleria hotel in any one of the 485 freshly revamped guest rooms and suites—all thoughtfully appointed with your comfort in mind. Host a meeting, throw a gala or say “I do” with over 50,000 flexible square feet to choose from—an ideal spot for hotels near the Galleria in Houston, TX. Wind down with a cocktail at Axis Lounge or indulge in the globally inspired, locally wired fare at ARA restaurant. From the laid-back atmosphere and state of the art amenities to fine dining and location, our hotel in Houston Galleria is the perfect place to work, gather, rest or retreat. It’s all here at the Royal Sonesta Houston Galleria hotel. ... more   less 
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Also Known As:
Intercontinental Houston Hotel Houston
Houston Intercontinental

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