I stayed at the Hilton Garden Inn for a dental education seminar. We ordered our lunches for the seminar and for $17.95 we got iced tea, a sandwich, and fries. Just a bit overpriced for the mediocre quality of food. When we were served lunch, the fries were cold like they had been sitting for a long time.
After the seminar I returned to my room and housekeeping had been in there during the day to tidy up. I changed my clothes for dinner and when I looked for my jewelry box, it was missing. I waited for at least 20 minutes after calling the front desk about this before calling again to find out if the manager was ever going to come up to my room. She finally showed up after another 20 minutes, and didn't bring any forms for me to fill out, just a notepad to write down my contact information. She stated she didn't have passwords to look up who was assigned from housekeeping and would have to wait until Monday for the General Manager to follow-up. I waited all day Monday for a call but finally had to call this manager myself, who still had no answers and stated she would follow up with me after questioning the housekeeper and checking the lock for which keys had been used. It has now been 2 more days and still have heard nothing from them. Nothing but incompetence and complete lack of caring about this disturbing situation. I would not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Houston/Bush Intercontinental Airport hotel, located two miles south of the airport at the World Houston Business Center on John F. Kennedy Blvd. Our welcoming hotel is situated near prominent businesses including; Siemens, GE Oil & Gas, United Airlines, downtown Houston and the George R. Brown Convention Center. The Reliant Center and the Galleria Mall are all within easy reach of the hotel via major highways and tollways. ... more less
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- Also Known As:
- Hilton Garden Inn Houston / Bush Intercontinental Airport Hotel Houston
- Hilton Houston