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“Large rooms but not a great location”

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Best Western Plus Downtown Inn & Suites
Ranked #3 of 508 Hotels in Houston
Certificate of Excellence
St. John's
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Large rooms but not a great location”
Reviewed March 21, 2008

I was in Houston on business and stayed there for 3 nights in early March, 2008. The room I was in on the 4th floor was fairly typical in terms of layout except for the size - it was bigger than similar class hotels.

I appreciated the free internet. They have wireless and wired but you will need to bring your own cable or buy it from the front desk ($10).

Another nice feature is the breakfast which is a bit better than some free continental breakfasts including some hot items.

My biggest complaint was that the location is a few blocks away from the main downtown area and there are no nearby places to eat. I got in at supper time and had to call for delivery from a pizza place nearby that had a pretty limited menu.

The indoor pool is quite small and is located right next to a sitting area in the lobby so unless you want to be on display while you swim, it's not really useful.

If I go back to Houston, I'll probably opt for a hotel in the downtown core, and one that has an in-house restaurant.

  • Liked — room size and cleanliness
  • Disliked — location
  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank kstevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
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San Antonio, Tx
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 6, 2007

Stayed one night at this best western and it was a great stay, the staff was very friendly and gave me some great spots to eat at around the area. Hotel was very clean and had internet in the room and in the business center. Great stay overall.

  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Willsatx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 1, 2007

I thought the staff here were incredibly helpful and friendly. My friend was staying at the Hyatt Regency, and for a third of the price and a two-block walk from downtown, I got a larger room, free delicious breakfast, free high speed internet, and best of all, chocolate chip cookies and a happy hour! Every staff member I spoke to took an interest in me and my exploration of their city. They were very knowledgeable and provided me with terrific advice. My visit to Houston was a wonderful experience I won't soon forget. I absolutely would stay here again.

  • Liked — the staff
  • Disliked — industrial park location
  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank drtracyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 18, 2007

If you're looking for a nice size room, which is reasonably clean and maintained, this may be a good choice. However, the staff was extremely cold and distant, so don't count on them for any advice, directions or any assistance, I was treated as more of an inconvenience than a guest. I believe that they only wish to cater to business travelers who need absolutely no assistance. I had no particular problem with the staff, but certainly did not feel welcome at this hotel.

  • Liked — Location was convenient, not bad price, breakfast buffet included
  • Disliked — Cold staff
  • Stayed May 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank YYZ-XXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Texas
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 5, 2007

I was in town for a conference and did not have a car. The location is close to downtown--walking distance about 6 city blocks--and felt relatively safe. There is a decent happy hour for registered guests; a small, but nice workout room; and free computer access and printing, which I appreciated to print out my boarding pass. The bed was extremely comfortable and nice. My only complaint is that the desk staff was not particularly forthcoming about the free shuttle service it provides to the downtown area. It's fast and free, but only runs during the day. At check-in, I asked about my conference location for the next morning and was told it was an easy 7-block walk. But, of course, I had luggage, etc., so I wasn't too thrilled with that news. No mention was made of the shuttle service. When I checked out the info in the room, I saw the shuttle service and called the front desk. I confirmed that the service was available. I was amused that the person who advised about the "easy" walk was my shuttle driver. Nonetheless, a good place for a quick overnighter. No close-by restaurants, however, and area delivery was SLOOOWWW and minimums for delivery were high for one person.

  • Liked — Cleanliness
  • Disliked — No restaurants close by
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Beach_Baby2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, GA
1 review
Reviewed March 21, 2007

We were only staying one night in Houston, and didn't want to pay a fortune! This place was PERFECT! Very clean & location was convenient. We would definitely stay here again!

Stayed July 2006
Helpful?
Thank bark2418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marietta GA
Level Contributor
637 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 310 helpful votes
Reviewed February 26, 2007

I stayed here for the houston marathon over MLk weekend in 2006. It was not right in downtown, but close enough for me to walk to the expo and race start, but keep in mind, i run marathons, other people would consider this hotel too far to walk.
the rooms were very nice, large, clean, and comfortable.
the breakfast was more than the usual continental - hot waffles, eggs, and good selection of cereals, yogurt adn fruit.
No places to eat near hotel, so you would need a car to go to a restaraunt.
pretty affordable, somewhat cheaper than the hotels that were located right in the downtown.

  • Liked — room quality
  • Disliked — location away from downtonwn
  • Stayed January 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank marieatta_pman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Downtown Inn & Suites

Property: Best Western Plus Downtown Inn & Suites
Address: 915 W Dallas St, Houston, TX 77019-4739
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Houston
#12 Family Hotel in Houston
#15 Romantic Hotel in Houston
#43 Best Value Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Downtown Inn & Suites 2.5*
Number of rooms: 76
Official Description (provided by the hotel):
Downtown Hotel, close to Convention Center, Theaters, Ball Park, Restaurants, Museums, Parks and Medical Center. Free Onsite Parking, Free Full Breakfast, Large Rooms, Fast Wifi Included, Complimentary Weekday Happy Hour and Hotel Shuttle for a Drop off and Pickup around Downtown during the Weekdays. All rooms include Microwave and Refrigerator, Bottled Water and over 100 TV cable channel. Small Hotel so we can provide you the best service! ... more   less 
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Also Known As:
Best Western Downtown Inn And Suites Houston
Best Western Downtown Inn & Suites Houston Hotel Houston
Best Western Houston
Houston Best Western

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