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“Everything I needed”

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Country Inn & Suites by Carlson Houston Northwest
Ranked #109 of 508 Hotels in Houston
Certificate of Excellence
Dallas, Texas
Level Contributor
124 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Everything I needed”
Reviewed August 5, 2014 via mobile

I got this room for an overnight stay. I was racing in Cypress for the Cypress Triathlon the following day! Beds were very comfortable and warm-excellent pillows. The AC was nice and cold. They were so nice about letting me have a late checkout as well so that I could come back and shower. Will recommend this place forsure.

Stayed August 2014, traveled with friends
Helpful?
Thank Maegan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda M, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, August 7, 2014
Maegan:

Thank you for posting this awesome review, glad you had a great stay with us and the hotel was everything you needed. See you next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    127
    50
    16
    11
    8
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 29, 2014

I was there last week for training. I felt like it was home. The staff was awesome. Sue and Belinda were the best. I was sick with a bad cold and Sue made me tea with lemon. Every time I saw them they made me feel like family. That meant the world to me since I was by myself and not feeling well. I would stay there anytime I go back for training. I love this place and the room was great too. Very clean and very comfortable. Thanks Sue and Belinda for making me feel like family.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank pure6honey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda M, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, June 30, 2014
Pure6Honey:

Thank you so much for your 5 star review and for recognizing Sue and myself. You are family when you stay with us. I'm so glad we were able to make you comfortable. I hope you feel better, see you next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 26, 2014

We had our family reunion here on June 19-22, 2014. The staff was very helpful and patient with our large group. Special thanks to Tuan, Clay, and Belinda at the front desk. Also hats off to Sue and Mansa, the breakfast crew.

  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Randy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda M, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, June 30, 2014
Thank you so much for your 5 star review and for recognizing Clay, Sue, Mansa, Tuan and myself. We're so glad you guys chose our hotel to accommodate you all. We love our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 26, 2014

On our recent stay for a family reunion we are very appreciative on the way in which the staff went above and beyond to accommodate our needs. Everyone was extremely friendly and eager to make sure that all went well for our gatherings. Special thanks to Tuan, Clay, Belinda, Sue and Mansa for their kindness, care, and professionalism.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coffnoles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda M, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, June 30, 2014
Coffnoles:

Thank you so much for your 5 star review and letting our hotel accommodate your family, it was a pleasure seeing you all together. Thank you for recognizing Clay, Tuan, Sue, Mansa and myself . We love our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houstonsunflower
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2014

Clay Chapman gave us a very nice experience - Easy check in and out. A lot nicer than other Holiday Inn's. Hot tub had great jets but could have been hotter. Located close to freeway (290) without freeway noise. We were on 3rd floor, minimal noise. Love the lotions and potions. Please add magnifying lit up make up mirrors for the ladies. Carpet was a little stained but nothing too terrible. Ceiling could use a fresh coat of paint.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank houstonsunflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda M, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, June 30, 2014
Houston Sunflower:

Thank you for your recognizing Clay and for your five star review. We apologize about the jets, We are working diligently to correct this issue. Thank you for your ideas and your feedback
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2014

very helpful and friendly to a large group. Thanks so much
especially : Tuan, Clay, Belinda, Sue and Mansa
I recommend this stay
These employees were friendly , courteous, and helpful. and helped make our reunion experience a good one. thanks again

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda M, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, June 25, 2014
Bill:

Thank you for your 5 star review and allowing our location to accommodate your family. It was very refreshing to see you all together after 30 years! I'm glad you and your family had an awesome stay with us. Thank you for recognizing Sue, Tuan, Clay, Mansa and myself. We appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 19, 2014

Breakfast service (w/Debbie and others) was first rate. They made our b'fast experience as enjoyable as possible. Front desk service was also first rate. Rooms were clean but smallish. Housekeeping was very good. Real con: only one 4-floor elevator for guests and servicing carts...not good. Very pricey for an Express. Good location for several attractions.

Room Tip: Don't expect larger rooms...of course, you're at a Holiday Inn Express...what else would you...
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grandadtexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belinda M, Front Office Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, June 21, 2014
Dear Valued Guest

We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. We apologize that your experience was not what you expected from Holiday Inn Express & Suites NW.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson Houston Northwest

Property: Country Inn & Suites by Carlson Houston Northwest
Address: 12915 Fm 1960 Rd W, Houston, TX 77065-4010 (Formerly Holiday Inn Express Houston-NW (Highway 290 and FM 1960))
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Best Value Hotel in Houston
#60 Family Hotel in Houston
#68 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites by Carlson Houston Northwest 3*
Number of rooms: 65
Official Description (provided by the hotel):
At Country Inn & Suites Houston-NW we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theaters, Sam Houston Race Track, Traders Village, Blackhorse Golf Course, Jersey Meadows Golf Course, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Local colleges in the area include Cy-Fair Community College and Prairie View A&M. Whether you want low key dining or a corporate dinner, the area has many places to choose from. Area restaurants include Johnny Carino's, Bluewater Seafood, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
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Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

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