We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful visit to Holiday Inn Express”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Country Inn & Suites by Carlson Houston Northwest
Ranked #114 of 506 Hotels in Houston
Kansas City, Missouri
1 review
“Wonderful visit to Holiday Inn Express”
Reviewed May 5, 2013

I recently stayed at this facility and found the hotel staff to be very helpful, especially MICHELLE HYPOLITE who went out of her way to help me when I had trouble finding the hotel. I had not visited Houston before and did not seem to find it from the directions I was given. She stayed on the line with me until I saw landmark that led me to the hotel. She was also helpful in getting the microwave in the room to work. She later printed out a map for me to go over to College Station the next day which I really appreciated. She was a complete joy to work with.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, May 6, 2013
Thank you for taking the time to write your review and for recognizing Michelle for her outstanding efforts. We appreciate your business and look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

206 reviews from our community

Traveler rating
    123
    49
    16
    10
    8
See reviews for
68
16
17
79
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Rio de Janeiro, RJ
Level Contributor
120 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 27, 2013

Good bed, good bath, good breakfast, and the better, nice people as Michelle to take care of us. To return with a smile in your face.
They ask for 200 characters. Perhaps they are not able to communicate with few words like me.

Room Tip: Talk to Michelle.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigJoe1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, April 29, 2013
Thank you for your review and for recognizing Michelle. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 10, 2013

We stayed here for a wedding that was in the area. 1st off the staff were wonderful. They even let us check in super early. It made our day perfect. Very clean, the king suites are really nice with a fridge & microwave. I will stay at Holiday Inn Express & Suites again & hope that it is as wonderful as this one. Thanks to Jennifer, who was involved with housekeeping. She was a gem

Room Tip: King Suite & if you can get the 3rd floor.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJJTRAVELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, April 12, 2013
Thank you for choosing our hotel and for taking the time to write about your experience. Jennifer is a valued member of our team, so thank you for recognizing her.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 31, 2013

We have been staying at this hotel several times a year for the last five years. This last time was a one week stay. The facilities are always very clean and well maintained, a very good value for the cost. The best part of the stay is the staff. The desk personnel are always very cordial and professional. The breakfast always seem like they are well prepared and the coffee is just great. Belinda, Clarence, Jennifer, and Sue made the stay most pleasurable. It was like you were stay in "their homes". The staff makes the hotel a great place to stay. Thaks.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, April 2, 2013
Thank you for taking the time to post your comments about your experience at our hotel and for recognizing Belinda, Clarence, Jennifer, and Sue. We are indeed lucky to have them on our team. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China Grove, North Carolina
1 review
Reviewed March 14, 2013

This was our second stay at this location. The hotel was very clean and well maintained. My wife had just had surgery at a nearby hospital, so we were a little bit more "needy" than most. Belinda (front desk) went out of her way to ensure that we were comfortable. The area is great with shopping and restaurants close by. The staff was great! When I'm in the area again, this will be my first choice for an overrnight stay.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, March 15, 2013
Thank you for taking the time to write your comments and for recognizing Belinda as a special employee. We hope your wife has a speedy recovery and that you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
1 review
Reviewed February 15, 2013

We had four rooms for several days at this location. The facilities were clean and well maintained, a very good value for the cost. The Staff were exceptional, particularly Michelle at the front desk, who seemed to be there 24-7. She went out of her way to get us in our rooms and to make sure we had all the ammenities. She was complemented by Belinda, who was at the desk on the one occasion that Michelle was out. Jennifer from housekeeping was wonderful, as was Sue who ran the breakfast bar. I would highly recommend this hotel if you re in the area.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, February 16, 2013
Thank you for your favorable comments. We indeed are very fortunate to have Michelle and many other wonderful team members working here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
Reviewed February 12, 2013

Very hospitable and clean! Comfortable stay and they had cookies. Cookies are always a plus. I would definitely keep this place in mind. It's very well-maintained and in an area where food options are available as well. The staff was very friendly and cordial as well. Here's a shoutout to the front desk attendant, Belinda, was giving me a bottle of water and making sure I was comfortable as someone from out-of-town. Thanks!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, February 21, 2013
Thank you for choosing the Holiday Inn Express Houston NW and for recognizing Belinda. She is a valued member of our team. We look forward to serving you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Houston hotels
0.5 mi away
Hampton Inn Houston Northwest
1.3 mi away
Holiday Inn Express & Suites Houston NW - Hwy 290 Cypress
1.2 mi away
Residence Inn Houston Northwest/Cypress
Show Prices
Show Prices
Show Prices
0.7 mi away
SpringHill Suites Houston Northwest/Cypress
0.6 mi away
Best Western Windsor Suites
Best Western Windsor Suites
#273 of 506 in Houston
3.5 of 5 bubbles 103 reviews
0.4 mi away
Homewood Suites by Hilton Houston Northwest Cy-Fair
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites by Carlson Houston Northwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites by Carlson Houston Northwest

Property: Country Inn & Suites by Carlson Houston Northwest
Address: 12915 Fm 1960 Rd W, Houston, TX 77065-4010 (Formerly Holiday Inn Express Houston-NW (Highway 290 and FM 1960))
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Best Value Hotel in Houston
#60 Family Hotel in Houston
#68 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites by Carlson Houston Northwest 3*
Number of rooms: 65
Official Description (provided by the hotel):
At Country Inn & Suites Houston-NW we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theaters, Sam Houston Race Track, Traders Village, Blackhorse Golf Course, Jersey Meadows Golf Course, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Local colleges in the area include Cy-Fair Community College and Prairie View A&M. Whether you want low key dining or a corporate dinner, the area has many places to choose from. Area restaurants include Johnny Carino's, Bluewater Seafood, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Carlson, Expedia, Priceline, Hotels.com, Orbitz, Booking.com, Hotwire, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and HotelsClick so you can book your Country Inn & Suites by Carlson Houston Northwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing