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“Great Staff, FREE WiFi” 5 of 5 bubbles
Review of Country Inn & Suites by Carlson Houston Northwest

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Country Inn & Suites by Carlson Houston Northwest
Ranked #111 of 501 Hotels in Houston
Atlanta, Georgia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Staff, FREE WiFi”
5 of 5 bubbles Reviewed July 10, 2012

The front desk staff was amazing. Great recommendations for nearby restaurants and very welcoming. This is a newer hotel, and the rooms were fresh and very clean. Free WiFi is always a plus, and their's was fast, enabling me to get some work done.

  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bsnyder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, July 13, 2012
Thank you so much for the awesome feedback. We strive to provide the Best Guest Experience and we are delighted to hear that we were succesful! We thank you for giving us the opportunity to have you as our guest and we hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
    117
    49
    16
    8
    8
See reviews for
64
16
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77
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Houston, Texas, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 6, 2012

I had my son's graduation party in their party/meeting room and everyone was so friendly and helpful!! I also had several rooms for guest and they all enjoyed there stay! Everything was nice and clean and again all the employees were so friendly and helpful.

  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Shanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, July 5, 2012
Thank you for sharing your pleasant stay with us. We strive to ensure all our guest leave happy wanting to return, and I am glad we left that impression with you. I will personally share your comments with the entire staff. We are looking forward to having you stay with us again on your next trip to Houston!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 24, 2012

3 nights on business travel. Hotel staff were very friendly and helpful (my first time in the area) in orienting me re places to eat and generally getting around. Hotel is very well located near the highway.

Room Tip: Avoid rooms near elevators
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, July 5, 2012
Thank you for sharing your pleasant stay with us. We strive to ensure all our guest leave happy wanting to return, and I am glad we left that impression with you. Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wildwood, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 22, 2012

I am a consultant and travel heavily, many times staying at Holiday Inn Express and Hampton Inn locations. In several years, I have not found a group of girls working the front desk that are friendlier, more pleasant, and helpful than the girls at this hotel. I come back to this hotel because of them...they're wonderful.

  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, July 5, 2012
Thank you for taking time from your busy schedule to let us know how we are doing. Your comments are very important to us and I will be sharing them with the entire staff. We appreciate your business and look forward to serving you again next time you're in the Houston area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wausau, Wisconsin
1 review
5 of 5 bubbles Reviewed May 12, 2012

Traveling for business recently and stayed at this hotel with 3 other co-workers. I travel often and am particular about my hotels and how safe I feel and how "at home" I am made to feel on weeks at a time away from home. From the second we walked in the door the staff went above and so far beyond making us all feel welcome. Laverne, Jamekia, Nakeshia and Ange were our group of superior front desk angels that made our "work week" seem like a vacation spent with friends....The hotel was nicely decorated and the ammenities were nice...everything was done to make our week as comfortable as possible. Thanks ladies!!!

  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mary g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C_MaddenHouston, General Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, March 24, 2013
I apologize for the poor experience that you encountered during your stay at this hotel. I have been the General Manager of this hotel since September 2012. We have worked to get rid of the "bad apples" on staff and soon will have all new furniture and case goods in our rooms. Please give us another try when traveling in the area and do not hesitate to let us know how we can improve our guest experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX / Las Vegas, NV
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 257 helpful votes
4 of 5 bubbles Reviewed March 16, 2012

I was in town for just one night for a work conference with 15+ other people staying in the hotel. I was put on the first floor out of the 3 floors.

Room: The room was good-sized. The typical fridge & mini-microwave on top, king size bed, desk with internet access etc. (The internet is only WiFi. I tried plugging my ethernet cable into the wall and it did not work. The WiFi password is written on your room key card holder. The reception failed to mention this, but I caught on later when I noticed the writing.) There was a decently-sized bare area of the room. The room was big to where there was so much empty space. They could have put a love seat and a coffee table in the empty area to make it seem a little bit more comfortable/home-like. I found it a little awkward. I turn on the A/C and it smelled like a swamp. Kinda gross and gave me a little headache. I only left it on long enough to cool the room and then immediately shut it off. I also heard from a couple other co-workers that they were on the 1st floor and their room was the same as mine and they were unhappy as well. I saw my co-worker's rooms on the 2nd and 3rd floors and they had a wet bar, sofa, coffee table, no swamp-like smelling A/C, etc. The room was furnished nicely and it was the same sized room I had at the same price! We all checked in at the same time and we were all patient and compliant with the reception staff (since they were busy), so it's not like I was put in a lower-type room because I was a rude customer. Either way it was for just one night so I dealt with it. But I would highly recommend asking for a 2nd or 3rd floor room!

Bathroom: So after a long working day, I am eagerly waiting for a nice hot shower. I step into the tub and notice that all the holes that the water came out of (in the shower head) were RUSTED! The first thing that came to mind was "When was the last time I got a tetanus shot?" It was disgusting! Needless to say it was a quick shower and I still felt dirty afterwards.

Good Points: The only good things that come to mind was that they had directTV, so it wasn't the usual hotel of 10 channels of nothing. Also, they had fresh baked cookies in the lobby.

Breakfast: I wasn't able to sample the breakfast bar since I woke up late, but I heard it wasn't bad.

All and all, the service was good, but the rooms on the first floor need a little upkeep. If the rooms are that different from the first floor to the 2nd and 3rd, I highly recommend NOT getting a 1st floor room.

Our entire group will be returning again in a few weeks. Not sure if they will put us up in the same hotel or not, but we'll see. If they do, at least I know what to ask for this time.

Room Tip: 2nd or 3rd floor. First floor rooms were not as nice.
See more room tips
  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SinCityJenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAMPDP, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, May 11, 2012
Thank you for taking time from your busy schedule to share your experiences while a guest in our hotel. Please accept our apologies for not catching the A/C situation in your room before arrival. I would like to report that A/C unit has been repaired. Your feedback is much appreciated and has been shared with the entire staff. We hope you will give us the opportunity to better serve you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, South Carolina
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed March 14, 2012

I stayed here while I was temporarily in the area to do some work at the DWH airport. The hotel is fairly convenient to the DWH airport, and there are plenty of restaurants and shops in the area. Price was higher than what I expected from a Holiday Inn, but the room was clean and the clerk was friendly and helpful.

  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wake4Rest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HAMPDP, Guest Relations Manager at Country Inn & Suites by Carlson Houston Northwest, responded to this review, May 11, 2012
Thank you for taking time from your busy schedule to let us know how we are doing. Your comments are very important to us and I will be sharing them with the entire staff. We appreciate your business and look forward to serving you again next time you're in the Houston area.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson Houston Northwest

Property: Country Inn & Suites by Carlson Houston Northwest
Address: 12915 Fm 1960 Rd W, Houston, TX 77065-4010 (Formerly Holiday Inn Express Houston-NW (Highway 290 and FM 1960))
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Best Value Hotel in Houston
#60 Family Hotel in Houston
#68 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites by Carlson Houston Northwest 3*
Number of rooms: 65
Official Description (provided by the hotel):
At Country Inn & Suites Houston-NW we offer luxurious comfort, quality and value to business and leisure travelers. Located off Hwy 290/FM1960 corridor leaves us easy to find and close to many area attractions and amenities, such as Willowbrook Mall, movie theaters, Sam Houston Race Track, Traders Village, Blackhorse Golf Course, Jersey Meadows Golf Course, Premium Outlet Mall and other points of interest. Not to mention we are conveniently located close to one of the areas top hospitals. Local colleges in the area include Cy-Fair Community College and Prairie View A&M. Whether you want low key dining or a corporate dinner, the area has many places to choose from. Area restaurants include Johnny Carino's, Bluewater Seafood, Rico's, Texas Roadhouse, Chili's, Denny's, Luby's and Applebee's. ... more   less 
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Also Known As:
Holiday Inn Express Houston-Nw (Highway 290 And Fm 1960) Hotel Houston
Holiday Inn Houston

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