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“Worth it - quality, clean, friendly” 5 of 5 bubbles
Review of Wingate by Wyndham Houston / Willowbrook

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Wingate by Wyndham Houston / Willowbrook
Ranked #137 of 501 Hotels in Houston
pdxdesi
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Worth it - quality, clean, friendly”
5 of 5 bubbles Reviewed August 14, 2013

I think the title says it all. From the road it does not look like much, but once you step into the lobby you can tell this is a good hotel. The staff were very welcoming and friendly through the stay. The rooms were large, clean and smelled fresh. The location is also pretty decent with tons of shopping, restaurants nearby.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pdxdesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatemanager, General Manager at Wingate by Wyndham Houston / Willowbrook, responded to this review, August 27, 2013
I'm glad you enjoyed your stay at our property. Thank you very much for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

Traveler rating
    138
    113
    73
    35
    24
See reviews for
133
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston
1 review
3 of 5 bubbles Reviewed August 7, 2013

Arrived at around 7:00a, and got charger full price with the check out time for noon the next day. When I asked if they could do anything for the fact that it was only 5 hours, the clerk got an attitude and was very unhelpful and not to mention extremely rude. If employees have a terrible attitude especially for their daily job routine they should probably look for another line of work.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Eddy Alberto M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatemanager, General Manager at Wingate by Wyndham Houston / Willowbrook, responded to this review, August 13, 2013
Thank you for writing a review. I want to offer you an apology for this situation. My front desk staff was following the rules. We need to charge full day if you check in before 3 pm on that same day. She told you to wait for the manager to see if she was able to give you a discount. I checked you in and I charge you only half a day as a courtesy. I'm sorry for this inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisle
1 review
5 of 5 bubbles Reviewed July 21, 2013

Great hotel. I enjoyed staying here and would not hesitate to book here on a future trip. A good hotel already, various upgrades are also being don to some rooms.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Kelvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatemanager, General Manager at Wingate by Wyndham Houston / Willowbrook, responded to this review, July 24, 2013
Thank you very much for your review. I really appreciated!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 9, 2013

It was amazing! There were no problems, except for one - the cleaning staff forgot to clean our room the first day, even though the Do Not Disturb sign was not up. Other than that, it was an excellent stay!

Room Tip: If you're going to get a two bed room, make sure to snag the bed farthest away from the A/C unit...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wingatemanager, General Manager at Wingate by Wyndham Houston / Willowbrook, responded to this review, July 24, 2013
Thank you very much for writing a review. I'm glad you enjoyed your stay at our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Houston / Willowbrook

Property: Wingate by Wyndham Houston / Willowbrook
Address: 9050 Mills Rd, Houston, TX 77070-5523
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#31 Best Value Hotel in Houston
#86 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Houston / Willowbrook 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Located in Houston's premier northwest business and shopping areas, Wingate by Wyndham offers features you expect from a first class business hotel. Within half a mile from 249 and FM 1960. Shopping and variety of restaurants within a mile distance. ... more   less 
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Also Known As:
Wingate By Wyndham Hotel Houston
Wingate Hotel Houston

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