I had made a reservation in June for one night in July. We had a confirmed reservation, upon arrival at 5:00 pm we were told that WE had cancelled our reservation. When I stated this was not the case, another person came out and told us they overbooked and we were rebooked at a sister hotel 5 miles away. I let the staff know this was not acceptable...we had received no communication about any of this. We were there because of cancer surgery and needed to get started on meds. I have NEVER had a confirmed reservation cancelled on me before. Upon arriving at the other location, they too were booked solid and did NOT have a room for us. However, Tamika worked with us and found us a room. Don't bother with this one...go to Greenway Plaza. They treat people like people and don't lie.
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- Also Known As:
- Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
- Houston Extended Stay
- Extended Stay Houston