We stayed at the Extended Stay America - Houston - Med. Ctr. - Reliant Pk. - Braeswood Blvd, on three opportunities once in late winter and the other two times in April.
During our first stay there were no major problems, but during our second time we encountered the following problems:
-There were no plates in the suite
-The plugs in the bathroom didn't work
-There were no hangers
-The room was barely cleaned
-WE FOUND A FLEA ON THE BEDSHEETS
-The third floor reeked of smoke
-The breakfast was third rate
The SERVICE left a lot to be desired.
Despite the shortcomings we returned, because of the proximity to the medical center. By the time we arrived, about 8:00 p.m, the room that we had been assigned had not been cleaned nor the bed made, when we pointed this out to the receptionist (Missy) she assigned us a room in the smoking section across from the garbage room, and the room stank of stale cigarette smoke and garbage. Upon our irate complaints, the receptionist called the "manager" (Tiffany) who refused to speak with us and asked the receptionist to get rid of us by booking us in another Extended Stay, which is little more than an hourly renter for "ladies of the night." As our outraged increased, Missy decide to threaten us and said she would call the police, which she claimed to have done. After waiting for the "police" for twenty minutes, and despite the receptionist's resistance, we managed to finally obtain a receipt of our cancelation by about 11:00 at night.
In our travels across the world, we have never encounters such a terrible experience. How can the owners of this establishment charge almost as much as a "regular" hotel when they don't make the beds, change the linens, not provide shampoos,do not even have safety bars in the bathrooms for infirm patients to hang onto? How can they claim that they serve breakfast when they serve days old pre-packed muffins and their eating facilities are less than impeccable. How can management subject patients of Medical establishments to such an environment, stained carpets, musty and rank odor of uncleanliness? I guess that since we live in a democracy, we can always vote with our feet and eventually demonstrate to the "Hotel" that their situation is untenable.
I apologize for the length of the note, but there is no excuse for establishments like this to exist.
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- Also Known As:
- Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
- Houston Extended Stay
- Extended Stay Houston