We booked this hotel due to its close proximity to the Reliant Center, which was the focus of our trip to Houston. We did not read the reviews for this hotel until after our stay, and found them quite comical, as it appears other guests have been having similar terrible stays. Like others, we attempted to find a different place to stay the first night we were there, but could not find one nearby with 5 nights available.
This hotel is nasty. The rooms are a little dated and worn, I get that, but that is no excuse not to clean them! We stayed on the 3rd floor (made famous by previous reviews), in a "non-smoking" room, and noticed the smoke stench as we exited the elevator. The room itself appeared as though the trash had been emptied, and the bed was made, but nothing else had been cleaned for MONTHS! Judging by the cleanliness of the rest of the place (halls, elevator, breakfast room), there would have been no use in changing rooms, as the filth extended throughout. All upholstered chairs had disgusting stains, large amounts of dust (dust bunnies) covered every horizontal surface, food bits in microwave, food left in freezer, upon picking up the provided cutting board, there was a distinguished outline of filth where it had been sitting, there was hair stuck to the bathroom walls, the tub and grout filthy, the dishwasher had goo leaking from it, the windows were cloudy, etc.. you name it, it was dirty. The kind of place you don't want to take your shoes off. As others wrote, we also contemplated buying cleaning supplies to disinfect the room, so we would feel more comfortable. There is no way that the Manager has personally inspected that room in the last two months. If he has, there are more staffing problems than just the cleaning crew...
On top of the condition of the room, the lady at the front desk seemed annoyed that we were checking in, or asking questions regarding the amenities. She actually pawned us off on her co-worker half-way through check-in (Customer Service is not for everyone!).
I do not recommend this Hotel to anyone.
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- Also Known As:
- Extended Stay Deluxe Houston-Medical Center Braeswood Hotel Houston
- Houston Extended Stay
- Extended Stay Houston