Booked through Expedia as we usually do....re-assured pets welcomed. Called hotel directly confirmed pets allowed at no charge....thought I had it covered. $150.00 charge at departure, stayed at this hotel 8 hours with our two small dogs. Almost twice the room charge. Manager budged to $75.00...his only interest was being able to reprimand the employee who told me no fee would be charged. He wouldn't stand behind his staff member's statement. Was only interested in who said it so he could "Reprimand" them. He kept saying it is on our website. I just tried to find this hotel's website and it took me almost a half an hour to get to their site. Good way to cover. My opinion is if they accept reservations through Expedia, they should be sure this information is posted on Expedia's website. Not cop out and say they have nothing to do with them. While the hotel fit our needs, never in my wildest dreams did I think there could be a pet charge this high for an overnight stay. The manager said they have nothing to do with Expedia, which does not show a pet fee either. Corporate Marriott would not budge either, stood behind their manager, unlike him NOT standing behind his employee. We always call the hotel to check pet policy, even if we book online, guess that isn't even a safe bet!! So we are crossing this location off our travel plans in the future. Our dogs are family and even though Marriott claims to understand that...they take a HUGE dip into your wallet. NEVER , NEVER AGAIN!
- Official Description (provided by the hotel):
- Residence Inn Houston Intercontinental Airport Hotel at Greenspoint outclasses other north Houston hotels by offering our guests the true home-away-from-home experience. Location is key. We're located just 5 miles from the George Bush Airport and offer fast and free airport shuttle service. The Residence Inn Suites Hotel in Houston at Greenpoint also sits near a variety of exciting activities including Splash Town Park and the Houston Zoo. When you're ready to unwind, our 50% larger Houston hotel suites welcome you with all the comforts of home: full kitchen, separate living area, deluxe bedding and a work area with free Wi-Fi. As the premier choice of Houston Intercontinental Airport hotels for extended-stays, we offer more value every day. Enjoy free breakfast daily, Evening RI Mix (M-W) , an indoor pool and whirlpool, fitness center and SportCourt(R). Make Residence Inn your choice among extended-stay suites in Houston for apartment-style living and a warm, homelike environment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Travelocity, Booking.com, Hotels.com, TripOnline SA, Cancelon, Orbitz, Hotwire and HotelQuickly so you can book your Residence Inn Houston Intercontinental Airport at Greenspoint reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Houston
- Houston Residence Inn