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All reviews boutique hotel galleria area the loop shuttle service alma revolves cvs concierge starbucks freeway
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Reviewed 4 weeks ago

Hotel was in a great location for our meetings and in a very nice area of Houston. The value for the location was excellent. The room was a bit dated and the breakfast was way over priced. The parking garage was odd too in that the levels were 2, 4, 6. The fitness room is extremely small.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Toby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DennisCrawford, Front Office Manager at Hotel Derek Houston Galleria, responded to this reviewResponded 4 weeks ago

Hi Toby P thank you for your feedback! We will be sure to discuss your issues with our upper management team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Everything is within a 5-10 min drive/Uber. Attention to detail gets you 5 star ratings. The tub would not drain and my wife goes all in on the shower no matter where we stay. If the wife isn’t happy we’re not happy

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marques123armstrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DennisCrawford, Front Office Manager at Hotel Derek Houston Galleria, responded to this reviewResponded 4 weeks ago

Hi marques123armstrong, thank you for your feedback. I am so sorry for the level of service and cleanliness experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay. I would love the chance to make it up to you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Booked through Hotwire and was pleasantly surprised with the quality of the hotel.

I did however find it over priced in some areas like F&B.

You can only rely on trendiness so far so no $7 bottles of Fiji water in the room.

Date of stay: January 2020
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Chris_Frederick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DennisCrawford, Front Office Manager at Hotel Derek Houston Galleria, responded to this reviewResponded 4 weeks ago

Hi Chris__ Frederick Hotel Derek is sooo looking forward to changing that 4 star into 5 star..
Hope to see you soon!

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Reviewed January 15, 2020

This hotel is amazing! From the valet to the room to the bar. I have stayed here many times and it is my go to hotel when I am in the Houston area. Easy access to everything. You will not find a more comfortable room or a friendlier staff!

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jamiemclendon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DennisCrawford, Front Office Manager at Hotel Derek Houston Galleria, responded to this reviewResponded 4 weeks ago

Hi Jamiemclendon,

Hotel Derek Thanks you for your continuous support! It is well appreciated and we can't wait to host you again!!
See ya soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

Overall our experience was disappointing at Hotel Derek. The location is excellent for shopping, restaurants, and getting around the city; of course, the traffic in that location is often catastrophic. The hotel itself was disappointing. Although the room was clean and generally well put together, we had several frustrating experiences. We found the staff to be arrogant and curt, often seeming disinterested in being helpful. My guest also was treated rather poorly by one of the staff. We had excess charges on our bill, which had to be removed at checkout. Likewise, there was a “convenience fee“, which was both unappreciated and unused. The room was not quiet; there was both noise from other rooms as well as street noise, and we were on the eighth floor. We also were very frustrated with the parking system; there’s a different price, for some reason, for parking using their text method versus using the machine in the garage. A little bewildering! Finally, some of the facilities/bathrooms in the common area were not well-maintained or clean. Finally, no one took a moment to inquire how we enjoyed the stay, or otherwise to ensure that our needs were met. Although I did get a text message every day to have some coffee downstairs. Only to find that they didn’t have items on their menu, and under filled that very coffee! We should have been in a little oasis in the city; instead it was just another hotel. Too bad.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jason M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DennisCrawford, Front Office Manager at Hotel Derek Houston Galleria, responded to this reviewResponded January 14, 2020

Hi Jason M, thank you for your feedback. I am so sorry for the level of service experienced. This is not the norm at Hotel Derek and we will make sure to address this with our team. Please feel free to reach out to me personally to further discuss your stay. I would love the chance to make it up to you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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