GOOD: the staff were uniformly friendly and accommodating. They genuinely try to please. In addition, there is no need to bring an alarm clock as the noise from trucks at a construction site will wake you promptly at 6:30 am. The chicken quesadillas were delicious. Wireless Internet acess was FREE for all devices, and it was so fast I tested upload and download speeds, both excellent.
BAD: Anyone who believes this is a trendy boutique hotel has never been to a trendy boutique hotel. Gimmicky decorations fail. The rooms are tired and poorly maintained. Obvious dirt in hallways. A colleague staying in another room cut her foot on a shard of glass that had been left on the floor. Service was spotty. One morning I went without breakfast, my order had fallen through the cracks. When breakfast was delivered, pancakes and French toast were pasty and tasteless. Room service is 20% plus a $3 delivery charge. I usually tip, but this structure annoyed me. I would have preferred that they just raised menu prices.
The positive attitude of the staff brought my review up to three stars. The hotel itself is below average.
- Official Description (provided by the hotel):
- EXPERIENCE A NEW KIND OF SOUTHERN HOSPITALITY - ONE WHERE UNPARALLELED SERVICE AND DESIGNER AMENITIES ALLOW YOU TO APPRECIATE BEING IN THE MOMENT AND IN THE LOOP. Named for Houston's black gold roots, a play on the "derrick" drilling rig, Hotel Derek's bold styled guestrooms and suites are overflowing with modern details and stylish comforts inspired by fashionably chic Texas decor. Photography by world-renowned Arthur Meyerson adorns our public areas and guestrooms, capturing the spirit of Texas wildcatters; while everything from our black granite lobby floors to bold textiles and colors pays homage to our city's rich heritage in the oil industry. ... more less
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- Also Known As:
- Derek Hotel Houston