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“Very good, only one nit”

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Homewood Suites by Hilton Houston Willowbrook Mall
Ranked #37 of 510 Hotels in Houston
Certificate of Excellence
Massachusetts, United States
1 review
“Very good, only one nit”
Reviewed February 18, 2014

The construction was complete when I visited. Everything was up to date, clean and well cared for. I would go back. The only nit was employees smoking on the very small patio, when I had wanted to sit by the umbrella table and enjoy an hour of fresh air. That would be ameliorated quite easily. I didn't report it as it was the only moment I had to relax during my business stay.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, February 24, 2014
Dear William,

Thank you for taking the time to comment on your recent stay with us! We truly appreciate that and we hope to see you again soon!
Customer satisfaction is our foremost priority. We have a designated smoking area away from the building and we’ve addressed that with our employees. Let us know if we can assist you with your next reservation.

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
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English first
Houston, Texas, United States
1 review
Reviewed February 10, 2014

The have just completely remodeled the whole hotel, so it is just lovely, but it's the kindness and helpfulness of the staff that made the stay so nice. Also, it is right at the Willowbrook Mall and many wonderful restaurants!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, February 24, 2014
Dear Richard,

Thank you very much for taking the time to post these nice comments about your recent stay with us! We truly appreciate that and we thank you for recognizing our staff!
We hope to see you again soon!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, United States
1 review
Reviewed February 7, 2014

This was the ABSOLUTE BEST service that I have received in a hotel. Everything was neat and clean; the employees were very welcoming, helpful and extremely friendly!!!!!! I would definitely return to Homewood Suites!!!!!!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Karla F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, February 10, 2014
Dear Karla,

Thank you very much for taking the time to post these nice comments about your recent stay with us! We truly appreciate that and we thank you for recognizing our staff!
Our goal is to provide exceptional service to each and every guest! We hope to see you again soon!

Happy travels!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2014

Homewood suites was convenient, nice place to stay, rooms were roomy - only issue was trying to figure out exactly how to get to it the first time. Good value with both breakfast every morning and evening meals served Monday - Thursday. Bed was comfortable and provided a good rest.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, February 10, 2014
Dear Christina,

Thank you for posting comments on your recent stay with us! We are happy that you enjoyed it! We are working on updating our signage in the hotel to better assist our guests. Hopefully, we will see you again soon!

Happy Travels!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2014

Newly remodeled hotel and all of the staff is there to help you enjoy your stay. We were able to arrange a early check-in due to our little one not feeling well. Complimentary breakfast was home-made from scrambled eggs to fruit and waffles. Will definitely stay here again....being close to Willowbrook mall doesn't hurt either!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank ElsaZam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, January 30, 2014
Dear TripAdvisor Member,

We appreciate your taking the time to post comments on your recent stay with us! We have a really good team here, dedicated to delivering a great customer service. We are happy to find out that we’ve accomplished that during your stay. We are looking forward to seeing you again soon!

Best Wishes,
Elena Atieh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 21, 2014

Used the AARP special rate. Stayed for two days. Allowed me to check-in early because I was in the vicinity. Well-furnished suites, very relaxing. Quiet. Nice, free breakfast. Free internet access. Two TV sets. Sofabed comfortable compared to others I have tried. Very courteous Front desk staff.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, January 30, 2014
Dear TripAdvisor Member,

Thank you for posting comments on your recent stay with us! We are very happy that you were satisfied and we are looking forward to having you here again! We’ve just completed a major renovation of our suites and all the furniture and appliances are brand new.

Happy Travels!

Best Wishes,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 12, 2014

WE recently stayed here with our 4 children. We were just in town for a couple of days to hang out with family. The staff are extremely helpful & were eager to get us anything we needed. In our case it was usually extra bedding & towels. The pool was closed for refurbishment but they made arrangements for us to use the one at the neighboring Hampton Inn so that was fine. They did however tell us when we called that they would have roll-away beds available and when we go there and asked they said they had to call another hotel to get them but supposedly they were out so one of our kids slept on the floor. Breakfast was pretty decent & there was plenty of space in the room which is a bonus with so many people. I'd definitely stay here again!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Jessica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, January 30, 2014
Dear Jessica,

Thank you for taking the time to post comments about your recent stay with us! We are happy that you enjoyed it! Thank you for recognizing our staff! I apologize for the miscommunication about the roll away beds. Please, feel free to contact me directly next time you need to stay in the area.

Happy Travels!

Best Wishes,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Houston Willowbrook Mall

Property: Homewood Suites by Hilton Houston Willowbrook Mall
Address: 7655 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Houston
#20 Business Hotel in Houston
#29 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Houston Willowbrook Mall 3*
Number of rooms: 72
Official Description (provided by the hotel):
Homewood Suites Houston Willowbrook Mall is an upscale, extended-stay hotel strategically located in the Willowbrook Mall area in the heart of Northwest Houston, Texas. Our hotel provides excellent short and extended-stay accommodations for travelers visiting this world-class city for business or pleasure. Surf the internet using the complimentary high-speed Internet access WiFi available in your suite. All guests can enjoy our daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Make a favorite meal using the two-burner stove in the full kitchen. Relax in your bedroom or on the sofa-bed while watching premium cable channels on a flat-screen television. Work out in the fitness center, a game of basketball or a swimming pool workout. Our well appointed Homewood Suites hotel is an upscale, all suites hotel suites and offers services and amenities to make your stay comfortable - Make Yourself at Home(R) with Homewood Suites. "This hotel has a no party policy in guest rooms, suites, common areas, and pool" ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Willowbrook Mall Hotel Houston
Homewood Suites Houston
Hilton Houston
Homewood Houston
Houston Hilton
Houston Homewood Suites

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