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Homewood Suites by Hilton Houston Willowbrook Mall
Ranked #37 of 504 Hotels in Houston
Certificate of Excellence
Kingwood, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nicely done”
Reviewed May 26, 2013

This was a great stay. I will definitely stay here again and recommend this hotel to others. The breakfast was more than you could ask for and the morning staff was so kind and helpful. Nothing like I have ever received before from a continental breakfast staff. I felt like I was being waited on and important to her. Only issue I had was how long it took to check in, however, we did arrive late and the computers were having issues. Other than that. EXCELLENT

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jennifer P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, June 3, 2013
Dear Jennifer,

Thank you for taking the time to post these comments about your recent stay with us! We truly appreciate that and we thank you for recognizing our breakfast staff!
We strive to provide a great menu selection and exceptional service to all of our guests.
Also, we are currently renovating our suites to provide an even better guest experience.

We are looking forward to having you here again!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

266 reviews from our community

Traveler rating
    175
    67
    17
    4
    3
See reviews for
84
22
15
128
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • English first
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English first
Llanelli, United Kingdom
1 review
Reviewed May 10, 2013

Great place, lots of things in the area to keep amused. Rooms are clean and well kept, equipment good. Will recommend highly to colleagues due to work in the area. Staff very Curtious and always willing to help. The pool is a little small but great to relax and unwind at the end of the day. The gym, again a little small, but had all relevant CV equipment one might want. Great restaurants near by, within walking distance and the mall is a great distraction, although not as large as some others.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Thomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, June 10, 2013
Dear Thomas,

Thank you for taking the time to post comments about your recent stay with us! We appreciate your feedback! Thank you for recognizing our staff!
Customer satisfaction is our foremost priority and nothing makes us happier than satisfied guests. We are currently renovating our suites to provide an even better guest experience. Let us know if we can assist you with your next reservation.

Happy travels!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vinton, Louisiana, USA
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 6, 2013 via mobile

In Houston for my sons baseball tournament. Hotel is located off the main road close to the Willowbrook Mall. Macaroni Grill next door within walking distance. Lots of Restaurants close by. Looked like a nice safe area and not a dangerous place. Security was patroling the parking lot when I was unloading my luggage. Front dest gentleman was very friendly and welcoming, escorted us to elevator, later was happy to give us directions to where we needed to go. The staff never seemed put out when we asked for anything. Room was clean, fresh, & well maintained. A personal welcome letter was waiting for me with my name on it on the table with Milano cookies and bottled water (nice touch). Full kitchen with full refrigerator/freezer, microwave, stove, dishwasher. Shower pressure was fine even though I was on the 3rd floor (top floor). Bed was firm. Hotel was quiet and we slept well. Breakfast was very good: scrambled eggs, chicken and biscuits ( they were very tasty) fresh fruit (including berries) standard hotel waffle maker but wit toppings such as pecans and other extras, hash browns, and much more. This hotel is like what I have come to expect from other Homewood Suites, no disappointments. Great job staff! I would definitely stay here again!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gatorrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBrookHWS_GM, General Manager at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, May 10, 2013
Thank you for taking the time to comment on your stay with us at the Willowbrook Homewood Suites. We have a great team here and guest service is our number one priority!
We truly appreciate your business and positive comment!
Please let us know if we can assist you with your next reservation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
Reviewed May 4, 2013

This is a very clean hotel. The room and bathroom were spotless. But what makes it a perfect stay is the personnel, they take pride in their work and they are focused on customer satisfaction. They go out of their way to make sure you are properly taken care of. I fully reccommend this hotel.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LRH123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, May 6, 2013
Dear LRH,

Thank you for taking the time to comment on your recent stay with us! We truly appreciate that and we hope to see you again soon!
Customer satisfaction is our foremost priority and this feedback shows that are accomplishing our mission one guest at a time!
Let us know if we can assist you with your next reservation.

Happy Travels!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kongsberg, Norway
1 review
Reviewed April 28, 2013

Very niche Hotel, in an area with many nearby Restaurant and a big shopping mall across the street. But be aware, many of the nearby restaurants is in walking distance, but it is not possible to walk due to road and traffic, you have to drive.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Johan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, May 6, 2013
Dear Johan,

Thank you for taking the time to post a comment about your recent stay with us!
We do have one of the best locations in the area, close to many shops and restaurants. What also makes us unique is that we strive for 100% guest’s satisfaction. Please, let us know if we can assist you with your next reservation.
We appreciate your business and we hope to see you again soon!

Happy Travels!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quanah
2 reviews
Reviewed March 19, 2013

I had to be in Houston for almost 2 weeks for business and I would recommend this Hotel to anyone! It was a great experience. I never felt uncomfortable, but safe to be a female in Houston alone. My favorite thing was the breakfast. The ladies that took care of that were so nice and everything was so good! The rest of the staff was very helpful also! I would stay here before any other place in Houston!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rebecca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, May 6, 2013
Dear Rebecca,

Thank you for taking the time to post such nice comments about our hotel and our staff!
Customer satisfaction is our foremost priority! Making our guests feel just like at home is what our Homewood brand is all about.
Please, let us know if we can assist you with your next reservation.
We appreciate your business and we hope to see you again soon!


Happy Travels!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davis, Ca
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 28, 2013

Comfortable, clean and friendly residence. Suites are suitable for working and resting and the residence provides a good breakfast and evening meal service included in the price. The pool and jacuzzi facility is good but the gym is limited if this is something you value on your trip. The location of the residence is excellent as there are a number fo good local restaurants nearby and you are only a few hundred yards from Willowbrook Mall. Easy access to 249 aqnd the freeway.

Room Tip: Second floor is good but not near the machinery room or lift areas.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HWSwillow, Director of Sales at Homewood Suites by Hilton Houston Willowbrook Mall, responded to this review, May 6, 2013
Dear Paul,

We appreciate your taking the time to comment on your stay with us!
We are happy that you enjoyed it here!
Our fitness center will be updated soon, as we are about to start a complete renovation of the hotel. Please, let us know if we can assist you with your next reservation.
Thank you for your business and we hope to see you again soon!

Happy Travels!

Best Regards,
Elena Atieh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Houston Willowbrook Mall

Property: Homewood Suites by Hilton Houston Willowbrook Mall
Address: 7655 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Houston
#20 Business Hotel in Houston
#29 Romantic Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Houston Willowbrook Mall 3*
Number of rooms: 72
Official Description (provided by the hotel):
Homewood Suites Houston Willowbrook Mall is an upscale, extended-stay hotel strategically located in the Willowbrook Mall area in the heart of Northwest Houston, Texas. Our hotel provides excellent short and extended-stay accommodations for travelers visiting this world-class city for business or pleasure. Surf the internet using the complimentary high-speed Internet access WiFi available in your suite. All guests can enjoy our daily complimentary Suite Start Hot Breakfast and the Welcome Home evening reception, featuring a complimentary meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Make a favorite meal using the two-burner stove in the full kitchen. Relax in your bedroom or on the sofa-bed while watching premium cable channels on a flat-screen television. Work out in the fitness center, a game of basketball or a swimming pool workout. Our well appointed Homewood Suites hotel is an upscale, all suites hotel suites and offers services and amenities to make your stay comfortable - Make Yourself at Home(R) with Homewood Suites. "This hotel has a no party policy in guest rooms, suites, common areas, and pool" ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Willowbrook Mall Hotel Houston
Homewood Suites Houston
Homewood Houston
Hilton Houston
Houston Hilton
Houston Homewood Suites

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