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“Superb Accommodations!” 5 of 5 bubbles
Review of Homewood Suites by Hilton Houston - Westchase

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Homewood Suites by Hilton Houston - Westchase
Ranked #47 of 501 Hotels in Houston
Certificate of Excellence
United States
1 review
“Superb Accommodations!”
5 of 5 bubbles Reviewed May 9, 2013

Spacious, fresh, and clean suite. Staff, especially housekeeping, was remarkably helpful, friendly, and courteous. Nice fresh bed linens and pillows, with very comfortable bed. Small pets allowed, but extra charge.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Wesley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestchaseHWS_GM, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, May 21, 2013
Thank you for taking the time to fill out a review! We would love to see you the next time you are in town. Please let me know if you would like assistance with any future reservations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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380 reviews from our community

Traveler rating
    235
    107
    20
    10
    8
See reviews for
139
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Dallas, Texas, United States
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 29, 2013

I've had a couple great stays here - I love suites when I'm on the road. It gives you a more homie feel. There is a TV in the living area as well as in the bedroom. You can close off the doors between the living and bedroom areas if you'd like.

The Kitchenette is a plus.
Everyone was nice.
The rooms are a nice size.
Housekeeping did a good job.
Work out room is not good.
They have an indoor pool and jacuzzi.
They have free breakfast, free wi-fi, and free dinner M-Thursday nights (i.e., chicken strips or Chuy's enchiladas) along with wine and beer. I will definitely come back here!!!

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jodi_Tag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestchaseHWS_GM, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, May 21, 2013
Thank you so much for your feedback. It is always great to hear from our guests. Let us know if you would like any assistnace with future reservations. We would love to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Pete Beach, Florida
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 19, 2013

My family and I have traveled for 25 years. We have stayed at numerous properties from 3 stars and up. My husband is working in the Westchase district currently and I needed a getaway. We stayed in a two bedroom suite on first floor. It was my husband, son, grandson and I, in room 119. We were there for 11 days and we have never been so impressed with the personalities of the "entire" staff of any place we have stayed like we were here!

They have major renovations going on at this property and the improvements are just going to make this an even better place to stay if you are looking for long term lodging. The only thing I did not like is there is no outdoor pool or tanning spot... that's just me.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ Very family friendly and pet friendly.

+ Convenient location to beltway, Galleria, Mall and plenty of shopping, dining and gas stations.

+ The breakfast (7 days) and dinners with beer & wine (Monday - Friday) were very nice. Simple blessings of having someone else prepare meals and clean up everything!!!

+ The guest laundry on 2nd Floor is the best set up I have ever had to do laundry while traveling! Not only is it clean with a wash tub, running water, hand soap and paper towels. It has chairs and a table to get comfortable and a table to drop and fold clothes on. The very best feature... It is Air Conditioned with a window looking toward the Beltway! Wonderful!!!!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

*~*Thank you Sharon, Betty, Libby, Tracy, Amwar, Jose, Byron, Julian, Miss Elaine, & more... We miss you already! See you again real soon;-} *~*

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mauibabe70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestchaseHWS_GM, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, May 21, 2013
Thank you so much for your feedback. It really means a lot to us that you took the time to fill out our survey. I do hope that we see you the next time you're in Houston. If you would like assistance with any future reservations or would like to discuss your stay further please do not hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed March 3, 2013

I got put in the smoking room. The check in process was not good because the front desk agent was not pleasant, didn't even confirm the room type. It was my first time at this property and I will never stay again. I asked from the agent if he can put me in the nonsmoking room since I am allergic to smoking smell. Another thing , there was a black dirty mark on toilet which was really disgusting. No one took care of that. I understand that I stayed under employee rate but I should be treated as same as other guest. Overall, the evening staff was not helpful.

  • Stayed February 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank nibo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy J, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, March 5, 2013
Thank you for your comments. I appreciate your feedback about your room assignment as well as your bathroom and apologize for these issues. We have addressed these issues with our staff and value all of our guests equally.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed February 20, 2013

I went to the Marriott across the street which was under renovations! Did not say no pool etc. so I walked over to the Hilton last minute and was greeted by Latoyia the upmost amazing service I received and assisted me to get the best possible rate. I usually do this shopping online but she was so helpful. The staff Jose was great when I needed assistance in the rooms also. No issues quiet clean, decent variety of breakfast. And the manger was so nice also. I got sick and they gave me no issue to get a late check out. This location is close to galleria and downtown. great experience. thank you guys!

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cimone C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestchaseHWS_GM, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, February 24, 2013
I really appreciate your feedback! Customer service is so important to our team, and we are pleased to hear that you had a great time with us. I will let Jose and Latoyia know that they had an impact on your visit. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
1 review
5 of 5 bubbles Reviewed February 20, 2013

My stay in the Homewood suites in westchase was very enjoyable and relaxing. I had very good sleep, good internet connection and a very good breakfast with lots of options in the morning. The staff was very friendly and ready to attend any questions.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kobali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy J, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, February 26, 2013
We are very happy to read that you had a great experience with us. We have recently added items to our breakfast to add more variety for our guests. I will share your feedback with our team. Let us know the next time you are in Houston. We would love to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harris, Minnesota, United States
1 review
5 of 5 bubbles Reviewed February 15, 2013

We felt so welcomed at Homewood Suites. We travel a lot and found Homewood to be unique. The staff was absolutely wonderful and delivered customer service that felt like it was from the 1950's. We were so pleased with the room and the breakfast and dinner. Thank you Homewood Suites

Room Tip: We needed a two bedroom. The two bedrooms were separated by the kitchen and living room, so they fel...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy J, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review, February 26, 2013
Thank you for your feedback. Our customer service means a lot to us and we are so pleased that you had a great time here. I will share your comments with our staff. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Houston - Westchase

Property: Homewood Suites by Hilton Houston - Westchase
Address: 2424 Rogerdale, Houston, TX 77042
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Houston
#12 Business Hotel in Houston
#23 Romantic Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Houston - Westchase 3*
Number of rooms: 96
Official Description (provided by the hotel):
Homewood Suites by Hilton Houston-Westchase TX is conveniently located in the Westchase Business District of Houston, TX - near Galleria shopping, downtown Houston and the nation's largest church, Lakewood. Our Houston, Texas accommodations are perfect for relocation, training, temporary housing, and corporate stays. Start each morning with a complimentary full hot breakfast. Mingle with other guests over free evening dinner and drinks offered Monday through Thursday. Give us your grocery list and we can deliver them straight to your suite. Find all the comforts of home in your suite including separate living and sleeping areas, sofa bed, a fully equipped kitchen, high-speed internet access and two remote-controlled televisions. Stay connected in the business center that offers AV equipment rental, fax, and complimentary printing services. Host a brainstorming session or special event in our 357 sq. ft. meeting room. Play basketball on our court, go for a swim in our indoor pool or work out in the fitness center. Treat the children to the activities provided by our hotel or a sweet treat from the Snack Shop. Enjoy our range of amenities for short and extended stay guests - Make Yourself at Home(R) with Homewood Suites. ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Westchase Hotel Houston
Homewood Houston
Hilton Houston
Houston Hilton
Houston Homewood Suites

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