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“surprise - remodeling!”

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Homewood Suites by Hilton Houston - Clear Lake NASA
Ranked #95 of 518 Hotels in Houston
Reviewed January 15, 2014

Walked in to check-in and found the hotel was undergoing a remodel. The check-in desk was reduced to an 8-ft. banquet table and sounds of jackhammers made it almost impossible to carry on a conversation with the staff. Didn't even try to go down for breakfast - felt like we were walking through a construction site. Room accommodations felt "old" but was clean. Wish I'd known they were remodeling - would have made a different selection in hotels. Thank goodness we were only there for one night!

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Kimberly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcus j, Manager at Homewood Suites by Hilton Houston - Clear Lake NASA, responded to this reviewResponded April 7, 2014

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

It appears that you experienced some problems during your stay with us. I apologize for your inconvenience
If you have any further comments that will help us meet our customer satisfaction goals or any questions or concerns, please feel free to call me directly at the hotel or via email.

Again thank you for expressing with me your concerns and we look forward to serving you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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343 - 349 of 450 reviews

Reviewed January 10, 2014

My family and I stayed for 10 days and the experience was quite nice, the bed was excellent. Staff was very accommodating and the breakfast was great. They also served dinner there too which was pleasant.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcus j, Manager at Homewood Suites by Hilton Houston - Clear Lake NASA, responded to this reviewResponded April 7, 2014

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Excellent location for touring and shopping. Very close to Nasa and a reasonably short commute to Galveston. Semi-secluded withing a nice and quiet neighbourhood. We vacationed without incident or any concerns.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcus j, Manager at Homewood Suites by Hilton Houston - Clear Lake NASA, responded to this reviewResponded April 7, 2014

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

I would recommend this Hotel to everyone. Nice price, comfortable rooms, great free breakfast. Internet speed was very good. The looks of the lobby is outstanding. After our fisrt stay in Homewood Suites, we are looking for the same chain to stay. Thank you

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcus j, Manager at Homewood Suites by Hilton Houston - Clear Lake NASA, responded to this reviewResponded April 7, 2014

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

This is a very nice hotel in a good location if you are visiting the Clear Lake area. Very comfortable and spacious accommodations. Breakfast and Manager"s reception included. Nice variety of food provided at dinner time.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank LeeAnn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marcus j, Manager at Homewood Suites by Hilton Houston - Clear Lake NASA, responded to this reviewResponded April 7, 2014

I would like to take the time to thank you for filling out our survey recently. Your comments are very important to us. We understand that when you are far away from home, you would like to stay where you feel most comfortable.

I share all of our guest's responses with my team and it's always a joy to share the positive ones such as yours. People often take the time to tell us when we are doing wrong and less likely to tell us when we are doing something right. These types of responses from our valued guests are sure to bring a smile to the faces of our team!

We know that your time is very valuable and we truly appreciate that you took the time out your busy day to share your experience with us. We hope to get the opportunity to serve you again the next time you are in the Houston/Clear Lake-NASA area.

Have a Wonderful Day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

We have stayed here four times in the past eight years and have had great experiences each and every time! Very comfortable bed, great amenities, great staff! We also enjoyed the complimentary full breakfast, happy hour and dinners.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieJSauer, General Manager at Homewood Suites by Hilton Houston - Clear Lake NASA, responded to this reviewResponded January 3, 2014

Thank you for taking time to review your stay at our Homewood Suites by Hilton in Houston. We are happy that you enjoyed our hotel and we would love to have you stay with us again! Please think of us when coming back to Houston.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

We purchased a top end suite for four nights (one king, two queen). One bathroom had a bunch of black mold growing on the ceiling and a leaking tub. I immediately told the front desk manager, they took care of it (or so I thought). The mold was lightly painted over and came back by our last day. The tub wasn't fixed. We complained again and then was told "the maintenance guy isn't here". The third time we reported it, upon checkout, the same manager said "sorry, we'll mark the room as out-of-order"

Nobody cared and nobody asked how they can make it better.

Black mold can be dangerous, maybe the Houston health department will care more than these guys

Stayed: December 2013, traveled with family
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KatieJSauer, General Manager at Homewood Suites by Hilton Houston - Clear Lake NASA, responded to this reviewResponded January 3, 2014

Thank you for taking the time to post your feedback. Please accept our sincere apology for your experience. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve our hotel. If I can be of further assistance please feel free to contact me.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Houston - Clear Lake NASA

Address: 401 Bay Area Blvd, Houston, TX 77058-2622
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Romantic Hotel in Houston
#62 Business Hotel in Houston
#76 Family Hotel in Houston
Price Range: $144 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Houston - Clear Lake NASA 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Houston-Clear Lake hotel is located at the corner of Highway 3 and Bay Area Blvd, near Interstate 45 with easy access to downtown Houston and Highway 146 which takes you to Galveston Beach. Our spacious, all-suites accommodations are ideal for the traveler who appreciates a home away from home environment while traveling for business or pleasure. Enjoy the comforts of home in a studio or one- or two-bedroom suite featuring a separate sleeping area and a living area with sofabed. Our suites feature a fully equipped kitchen, spacious work area, two flat-screen televisions and complimentary high-speed internet access.Wake up to a hot full breakfast each morning or enjoy evening dinner and drinks with us Monday through Thursday, both included with your stay. Go for a swim in our pool, play basketball on the sports court or keep up your work-out routine in our 24-hour fitness center. Buy a late night snack from the 24-hour convenience store.Houston's major airports are Houston Hobby Airport which is located only 12 miles and Bush Intercontinental is 50 miles from the hotel. Convenient to NASA Space Center Houston. Make Yourself at Home® with Homewood Suites. ... more   less 
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Also Known As:
Homewood Suites By Hilton Houston - Clear Lake Hotel Houston
Homewood Suites Houston
Homewood Houston
Houston Homewood Suites

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