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Hampton Inn Houston - Willowbrook Mall
Ranked #106 of 517 Hotels in Houston
Certificate of Excellence
Reviewed May 24, 2013

I have been to many hampton in and I know they have better service than I received this time. Beyond the smell, everything was good as expected. Treated well by staff members. Simple breadfast in the morning, and enough parking spaces.

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Hampton
Thank Humphrey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this reviewResponded June 12, 2013

Thank you for the review of your guest suite. I often times utilize guest reviews to assess insights within our hotel operations and I have reviewed your feedback with the hotel team and we are now actively taking steps to freshen our guestrooms. I appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 - 203 of 243 reviews

Reviewed May 13, 2013

Hotel was clean and convenient for the business trip. I was on business and there were restaurants near by and shopping if I needed. the GPS had some trouble finding the location because it was behind a business but was able to locate.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hampton
1  Thank Debra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TMIHospitality, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this reviewResponded May 24, 2013

Dear Guest,

I want to thank you for your feedback and kind words about our hotel. We value all of our guests feedback and use it to evaluate what can be done to improve our hotel and the total guest experience. I apologize you had an issue locating the hotel, but happy you were able to find us. We hope you look to us again next time you find yourself in Willowbrook.

Sincerely,
Sonya Dyer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2013

Very comfortable and clean room, sheets smelled like fresh soap. Bathroom was equally clean. I would stay here again if in the area. Hotel is also within walking distance to restaurants and a mall. Staff is friendly and helpful. Breakfast bar was stocked and the server was pleasant.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hampton
1  Thank Carrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2013

This hotel has everything that I've come to expect from a Hampton, and the staff is courteous and helpful. The room was clean and comfortable, and the amenities made it easy to check in at home and stay on top of my work. I will be staying here again.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hampton
Thank Brian Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2013

The staff was very friendly and helpful. Great location. The mall was right next to it and plenty of restaruants in the area. Beds need updating. The free breakfast was OK. The service during breakfast was very good. Clean hotel.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hampton
Thank Jesse G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2013

This hotel is in an excellent area, What impressed me more than anything was the genuine care that the staff puts into their jobs. Because I parked in an area that wasn't lit well I was a bit concerned about going out to get my computer cord. They escorted me out and on the way I confided why I had come. A friend had recently lost a child and we were commemorating what would have been his 18th birthday. She showed up at my room later with a card and complimentary snacks.
The hotel was clean, nice and an excellent value.

  • Stayed: April 2013, traveled solo
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Thank teschchr122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

This is a nice hotel located by Willowbrook Mall with choices of a broad range of restaurants & stores close by. I even found the Post office and a good Non-denominational church and a cinema very close too.

Room Tip: Rooms on facing the back might be quieter.
See more room tips
  • Stayed: March 2013, traveled on business
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Thank Vist2Prague1-19-2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston - Willowbrook Mall

Address: 7645 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
Price Range: $103 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Hampton Inn Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290 and Beltway 8, this comfortable hotel in northwest Houston offers shopping and major attractions. If checking in for business or stepping out on vacation, you'll enjoy our spacious rooms offering king or queen-size beds and free WiFi. Start your day right with Hampton’s free, hot breakfast. If you’re in a rush, grab one of our free Hampton On the Run® Breakfast Bags available Monday through Friday for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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