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“Good location, a bit noisy”

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Hampton Inn Houston - Willowbrook Mall
Ranked #126 of 517 Hotels in Houston
Certificate of Excellence
NJ
Level 6 Contributor
126 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Good location, a bit noisy”
Reviewed October 2, 2012

LOTS of restaurants close by, easy to walk to. Room cleanup service was crummy...coffee maker left dirty. A bit close to highway so noisy in the morning. Breakfast was good, check in was good. I would stay here again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jwolfgang9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBrookHI_GM, Assistant General Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, October 4, 2012
Thank you for feedback and for bringing the coffee maker and room cleanup to our attention. I apologize you had a negative experience while staying at our hotel. I want to assure you that these issues have been addressed. We have taken several steps to help ensure these situations don’t happen again. I want to thank you for taking the time to comment on our hotel and we look forward to seeing you again at the Willowbrook Hampton Inn next time you are in the Houston area.
Sincerely,

Michelle Cuny
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
    125
    64
    29
    10
    5
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60
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 26, 2012

Several family members stayed in this hotel in July 2012. They are in the process of remodeling but it wasn't too apparent. The rooms on the third floor have already been finished and are nicely done. The duvet was a bit lumpy. The breakfast room looked remodeled with a typical hotel breakfast spread. The TX shaped waffles were a hit with kids.

If you can ask for a room on the east side of the hotel, do so. The west side rooms face a strip mall that includes "Crazy Frog Saloon". We stayed on Friday and Saturday nights and the music was so loud in our room, I could sing along! It continued on well into the morning. In passing, I mentioned it to the front desk but they didn't really take it seriously. Unfortunately for the hotel, I don't know how to resolve this problem other than try to use the east side rooms first!

Room Tip: East side room - not facing the street, strip center
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank okaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBrookHI_GM, Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, July 31, 2012
Thank you for your feedback. I apologize about the noise level you experience while staying at our hotel, and would like to assure you that I am taking this issue very seriously and it will be addressed. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. We hope you give us a chance to make things right and try the Willowbrook Hampton Inn again next time you find yourself in the area.
Sincerely,

Michelle Cuny
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte Amalie, St. Thomas
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 22, 2012

The rooms are very clean, staff is friendly and the free fruit is a nice touch. Conveniently located next to Willowbrook Mall and within walking distance of good restaurants. A great value!

Stayed November 2011, traveled on business
Helpful?
Thank WatchingandRating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 5 Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 3, 2012 via mobile

The hotel is nothing fancy, but that's fine as we were in Houston for a softball tournament. However, our upstairs guests pounded on the floor for too long before the front desk took care of that issue. The rooms are the standard rooms you'd find anywhere. The beds were comfortable so that's a plus.

It is also next to Willowbrook Mall and there are a LOT of restaurants within walking distance or less than a mile away in your car.

The breakfast is adequate but it's small and there were too many people crowded into that small area for breakfast due to a state soccer tourney and a huge fastpitch softball tourney.

I will give the hotel 3.5 stars... Almost 3 stars, but not quite.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jwbjpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBrookHI_GM, General Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, June 7, 2012
Thank you for choosing to stay with us at the Willowbrook Hampton Inn. We know that when you come to Houston during a softball tournament, you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to review our hotel on Tripadvisor with a 3.5 Star rating. We strive to give our guests 100% satisfaction while staying with us and the only way we know if we are succeeding is to hear it from our guests. If you have any thoughts as to how we could have made your stay better, please feel free to e-mail me directly at brittanya.may@tmihospitality.com.

We hope that you will return to our hotel next year with your softball group so that you will get to experience our room upgrades. We are starting a renovation this summer and are very excited about our new decor. Again, thank you for choosing to stay with us. We love having you here!

Sincerely,
Britt May
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lombard,IL
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 19, 2012

I cannot say enough about this hotel. The manager Britt has gone above and beyond for all my stays there. The staff goes out of there way to make sure I am happy. The rooms are clean and the beds are great. I get a good nights sleep everytime I have been there. I travel alot and love all the TV channels they have. Good breakast as well. If you need a great place to stay this is it.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mae W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WillowBrookHI_GM, General Manager at Hampton Inn Houston - Willowbrook Mall, responded to this review, May 25, 2012
Thank you for choosing to stay with us at the Willowbrook Hampton Inn. We know that when you come to Houston you have many establishments to choose from and we thank you for choosing to stay with us.

I want to personally thank you for taking the time to review our hotel on Tripadvisor. We appreciate all feedback as we strive to provide a 100% satisfactory stay for all of our guests. Thank you for staying with us at the Willowbrook Hampton Inn and thank you for taking the time to help us be even better.

Sincerely,
Britt May
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level 6 Contributor
263 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed April 16, 2012

This was booked through our company travel organizer, who managed to get a decent deal. Free breakfast with bananas, apples, scrambled eggs, fried potatoes, meat patties, yoghurt, cut fruit (changed daily: melon, pineapple), wafflemaker, toast, juices. Some fruit was available 24h which was a very nice touch. The manager's reception had decent food and drinks, yet there were surprisingly few guests. Two internet PCs in the lobby, one with printer for getting boarding passes. Hotel has no shuttle to the airport, supershuttle is about 25$ to/from IAH, ample free parking. Limited restaurants in safe walking distance, as well as the Willowbrook mall. Bed comfortable, AC worked well (with some constant low frequency background hum), everything clean. Good work desk with quality adjustable chair. Triple AAA rate provides some savings, best if you have a corporate deal directly. Would come back here again. Bonus: they provided free tickets to the race course, just ask at the front desk.

Room Tip: rooms facing the back, away from highway and courtyard, should be quietest
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank usuallyhappytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
Level 6 Contributor
754 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 475 helpful votes
Reviewed April 1, 2012

Stayed here for one night while in the area. The location was great, close walking distance to shopping mall and selection of restaurants. The staff was friendly and helpful. We arrived late the night before without dinner and the gentleman working the desk provided us with some fruit, yogurt and cereal as it was too late to get dinner. The room was your average Hampton Inn style. I had some time to spare while waiting for my flight and they kindly held my bags while I walked to the mall. Not any kind of lobby in the hotel but an adequate breakfast area where I and others were able to get some work done in the afternoon.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laurie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston - Willowbrook Mall

Property: Hampton Inn Houston - Willowbrook Mall
Address: 7645 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Hampton Inn Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290 and Beltway 8, this comfortable hotel in northwest Houston offers shopping and major attractions. If checking in for business or stepping out on vacation, you'll enjoy our spacious rooms offering king or queen-size beds and free WiFi. Start your day right with Hampton’s free, hot breakfast. If you’re in a rush, grab one of our free Hampton On the Run® Breakfast Bags available Monday through Friday for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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