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“Very helpful staff, good breakfast, very clean property. Beds a bit soft...”

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Hampton Inn Houston - Willowbrook Mall
Ranked #127 of 516 Hotels in Houston
Certificate of Excellence
Katy, Texas
Level 6 Contributor
129 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Very helpful staff, good breakfast, very clean property. Beds a bit soft...”
Reviewed July 18, 2011

We stayed here for a college softball exposure tournament July 2011. Check in was easy, the room was very clean, I love all the personal grooming items that Hampton puts out in the bathroom, the AC was ice cold in July. Everything was great except the beds are a bit softer than other Hamptons I have stayed at. Also, no mini fridge. Not a big deal, just an inconvenience. They always had a good supply of fresh hot coffee in the lobby, breakfast is fully ready well before their posted 6:00 am time. They could use some help adjusting the chlorine in their indoor pool area. We wanted to soak in the hot tub, but just walking into the pool room made my eyes burn so bad I couldn't tolerate it.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank SaltwaterTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Austin, TX
Level 5 Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 14, 2011

We chose this hotel because it was less than a mile from our destination. It turned out to be adjacent to a large mall and local restaurants, so it was also super convenient for those things, as well. It is a little elusive (tucked in the trees next to the mall, but the website and confirmation email were very clear about how to find the hotel, and we had no trouble...plugged the mall address into the GPS and found the hotel as described: across from Sears and next to the Homewood Stes.

We were greeted by friendly staff (and experienced helpful and friendly staff the whole time).

Everything was super clean and neat. The room was comfortable (2 queens with nice pillows and linens, not skinny old double beds with marshmallow pillows and scratchy coverlets). Good lighting, wireless, big flatscreen LG TV, HOT showers, etc.

The pool and hot tub were sparkling clean and set up with nice seating and tons of towels.

The breakfast included eggs, sausage, and French toast sticks, along with the standard made-to-order waffles, huge variety of cereals, yogurts, juices, bagels, etc. The muffins were a cut above the standard: blueberry crumble and carrot-raisin muffins. They used compostible plates, cups, and utensils (though I'm sure they went into the trash since there wasn't a separate bin to throw them into).

Didn't hear any outside or hall noises at night. All in all a comfortable stay. Now if they would just put in a small fridge and mic!

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank summercamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grenoble, France
Level 6 Contributor
341 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed July 4, 2010

It took me more than 30 minutes to find the hotel, despite the fact that I had the exact address with me. No sign posted on the street, no hotel name visible from the car way. I finally stopped at the lobby of another Hilton hotel. and I got their directions. When arriving at the lobby of the Hampton Inn , the agent just told me it was not allowed from them to post any sign visible from the street. It did not believe this poor explanation, another hotel next door has large signs visible from the street. In a nutshell, it was my problem not theirs. I stayed in more than 100 hotels in the US and never had such a problem before.
Good place if you want to play hide and seek, and if you have plenty of time to waste after a long flight.
Noisy during the night caused by traffic on street + freeway
Absolutely not recommended for business travelers

  • Stayed June 2010, traveled on business
    • Location
Thank stism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta Canada
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 29, 2009

My 4 month old and I stayed at this hotel while my husband was in Houston on business and it was a GREAT place! The pool is super warm so it was great to take her swimming and she never got cold. The rooms are very nice with updated bathrooms and home touches - Hooks where you would have them in your home, comfy mattresses and fluffy duvets and pillows. NO scratchy sheets or "sex" blanket covers. The free breakfast is excellent and the staff were mostly great - The only complaint we had was the cleanliness of the rooms. It was like they started cleaning but then forgot to finish areas. Other than that - Fantastic stay and super location too.

  • Stayed August 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Joiseyfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 7, 2007

I travel frequently to Houston and have stayed at the Hampton Inn Willowbrook 10 times in the past year. The property is typical of what you would expect from the updated Hampton Inns - new decor, small but efficient rooms, great bed, free breakfast. The staff at this hotel is excellent - same people all year. Very friendly and go out of their way to help. Whenever I ask for advice of food or shopping they offer options, print out maps, or make calls to find out my answers. Its also is a great location - a parking lot of a large mall. There are probebly 25 resturants within 1/2 mile, many you can walk to. I will continue to stay at this hotel and recommend it to my co-workers and clients.

  • Liked — service
  • Disliked — sells out
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank rachlm927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Houston - Willowbrook Mall

Property: Hampton Inn Houston - Willowbrook Mall
Address: 7645 West FM 1960, Houston, TX 77070
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Houston
#39 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Houston - Willowbrook Mall 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Hampton Inn Houston-Willowbrook Mall is perfect for weddings, business meetings, social events and other group functions. Just minutes from I-45, 290 and Beltway 8, this comfortable hotel in northwest Houston offers shopping and major attractions. If checking in for business or stepping out on vacation, you'll enjoy our spacious rooms offering king or queen-size beds and free WiFi. Start your day right with Hampton’s free, hot breakfast. If you’re in a rush, grab one of our free Hampton On the Run® Breakfast Bags available Monday through Friday for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn Houston - Willowbrook Mall Hotel Houston
Houston Hampton Inn

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