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Traveler rating
558
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All reviews two swans front desk the manager's reception made to order breakfast walking distance complimentary breakfast enjoyed my stay business trip lobby atrium
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Reviewed September 17, 2019

Everything about the place was classy and it feel like home. The staff's were supportive , the top management get involved with day to day activities( like they help in cleaning the tables after breakfast irrespective of their positions.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
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Review collected in partnership with Embassy Suites Hotels
Thank boa780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2019

The front desk staff are very friendly. I was here for work meetings and would not recommend this hotel for any kind of business meeting. The AV package that we purchased didn't work - the conference phone wasn't working, AV hook ups were not standard and we needed to rush out to office depot. No staff on hand to help us.
Sleeping rooms were moderately clean but not sure if hotel is old or if it is due to the AC system, but all the rooms smelled moldy - the ac is blasting so you get that "cold" smell, but the minute you adjust it, you get the moldy smell. The business center is a joke - the printer jammed and then ran out of paper and they wanted me to fix it. One of our members needed to go to urgent care and the nice front staff person couldn't let us know where to go and directed us to a CVS that does not have a minute clinic! FYI, a few blocks past that CVS is an excellent Urgent Care. If you like shopping malls (I don't) this hotel is walking distance to the Galleria, so maybe you'd like that. A colleague found a dildo outside his door on a Wed. night. I wouldn't recommend this hotel.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
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Thank tikidream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise-HiltonHelp, on behalf of management at Embassy Suites by Hilton Houston Near the Galleria, responded to this reviewResponded September 17, 2019

Dear tikidream,

Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered; this is not typical of our hotel and we are working with our team to ensure these situations are appropriately addressed. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2019

The hotel is in a great location. Close to the Galleria and the NRG stadium. It took us maybe 10 minutes to drive to the stadium which was great. The swans in the lobby are a nice touch. The made to order breakfast was fantastic. Overall great value.

Date of stay: September 2019
  • Trip type: Traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Sunshine800023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2019

Large family reunion being held at the hotel made our stay difficult due to overcrowding for the breakfast and Managers reception and made the noise levels louder than we have experienced at other Embassy Suites.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
1  Thank crosslandp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2019

my overview of Hilton Houston Near the Galleria was a professional stay. the houskeeping and front desk was so helpful. the staff was courteous and willing to assit in any questions we had. the hotel was very clean in general and food was excellent.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank miyoshismith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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