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Embassy Suites by Hilton Houston Near the Galleria
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Reviews (971)
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All reviewstwo swansmade to order breakfastfront deskthe manager's receptionindoor poolwalking distancecomplimentary breakfastenjoyed my stayvery nice hotelbusiness triplobbyatriumsage
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Reviewed November 21, 2013

The swans were a great touch. The kids loved it and I was very pleased w/ the breakfast. You could tell that the staff was there to make sure that everyone was enjoying their time and was well taken care of. It was fabulous!

  • Stayed: November 2013, traveled with friends
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Troy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this reviewResponded November 28, 2013

Thank you for the great review, we are glad that you enjoyed the hotel, amenities and of course the galleria area. “Pa and Gran our Royal Swans”…and our staff look forward to welcoming you back in the near future
Sincerely,
Donald Harris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013 via mobile

The staff is friendly, and I enjoined complimentary drinks from the bar. The rates are reasonable. Rooms are very spacious and clean. I will likely stay here again because of the shopping that is is readily available. The galleria is right around the corner!

Stayed: November 2013, traveled on business
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this reviewResponded November 28, 2013

Thank you for the great review. We are so glad that you were able to enjoy the hotel and the great location. We look forward to your next trip.
Sincerely,
Donald Harris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013

Stayed here for a business trip in Houston, the hotel was awesome. The staff was helpful and caring. They assisted us in finding a good place to eat, things to do etc. The room was clean and very nice. The wifi was something to be desired (thankfully i get free wifi because I'm a diamond member but if i would have paid for it i would have been very upset). That is my only complaint. Breakfast was very good, they do it buffet style on weekends to get the onslaught of people through, but during the weekdays its cooked to order.

Will be back in Houston again soon and will stay here again.

  • Stayed: November 2013, traveled on business
    • Value
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Thank Dwoody83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this reviewResponded November 28, 2013

Thank you for the great review. We are glad that you had the time to really enjoy the hotel, room and great food. We look forward to your next stay, make it soon.
Sincerely,
Donald

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Reviewed November 14, 2013

The reception and breakfast staff were incredibly gracious and went out of their way to offer help throughout the stay. The cooked to order breakfast was fantastic. The location right next to the Galleria was ultra convenient. My family of 5 and my brother's family of 5 stayed here while visiting Houston for our Dad's birthday and it was a super place for us tostay. The kids loved the pool/spa and the two beautiful swans that live in the ponds of the hotel. We walked to the Galleria to meet the extended family for lunch and dinner from this super convenient location. Overall a fantastic stay!

  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Jeff G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this reviewResponded November 28, 2013

We appreciate your comments regarding our staff and that you enjoyed the food and ambiance. Most importantly is the fact that you would recommend our hotel. That is the ultimate compliment. Thank you for the five point review and we look forward to your return.
We hope see you next year for your birthday
Sincerely,
Donald Harris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2013

Its a decent hotel. But a cut and paste and the crowd here was not a fun one. They were a trainee crowd from a oil drilling company, and were hooking up with each other and being obnoxious in public areas. A couple was cheating on their significant others in the room over and was quite disgusting.
So the crowd really spoilt my stay. Wont be coming back anytime soon. This crowd from the oil company are always here.

Room Tip: A quiet corner room
  • Stayed: July 2013, traveled as a couple
    • Value
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Thank Freq_Traveler_101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this reviewResponded November 28, 2013

We are so sorry that you did not enjoy your recent stay; we assure you that this is not typical and we will take action based on this review. We are glad that you enjoyed galleria and the area and hope that we have the opportunity to welcome you back.
Sincerely,
Donald Harris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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