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“I don't understand the good reviews”

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Embassy Suites by Hilton Houston Near the Galleria
Ranked #56 of 506 Hotels in Houston
orlando, fl
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“I don't understand the good reviews”
Reviewed October 5, 2013 via mobile

Stayed here in Sept for a meeting...it is obviously an older property. Everything from AC not working, smelling moldy you name it...stay away from this place. Even the breakfast was subpar for most embassy suites. The HH was nice though, and it is convenient to Galleria. Find another hotel, nicer properties around the corner!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flrelax10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, November 28, 2013
We are so sorry that you did not enjoy your stay. We appreciate the feedback and the candor. We take these comments to heart and will make sure that action is taken based on them; we really hope that you will come back again so we can show you a much better experience. Sincerely,
Donald Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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828 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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English first
Bridgeport, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2013

My wife and I stayed here 2 nights on our way to another destination. Not my first Embassy Suites I've stayed but with out a doubt the best one. The check-in process was smooth and they even gave us an upgrade. The whole staff was outstanding especially the housekeeping department. They really made one feel at home. The room was fresh and bright. Everything worked properly and it was stocked with most modern advantages. Great breakfast and Wi-Fi.

I do recommend!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Violeta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, November 28, 2013
We hope you do come back for many more stays. Thank you for sharing your feedback and we hope to see you soon.
Sincerely
Donald Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2013

Great customer service/great housekeeping service. Extremely clean hotel & Very comfortable beds. Small details could of been better such as the food served it was just "ok". We had to pay for parking at this location but didn't see it mentioned on the website or when booking it. It was charged separate from our room cost.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank rebeccabV1383TK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, November 28, 2013
•Thank you for sharing your comments on your recent stay, we are so glad that you enjoyed the hotel and all the great guest room amenities. Parking is the norm for Galleria, but we are so glad that you want to come back, we look forward to it.
Sincerely,
Donald Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, United States
Level Contributor
7 reviews
5 hotel reviews
Reviewed October 4, 2013

Stayed here for my anniversary weekend and other than a slight hiccup at check-in, the entire stay was great. The guy at the cooked to order station is very friendly and entertaining, makes breakfast all the more tasty. They even sent complimentary chocolate covered strawberries to our suite once I told them it was our anniversary!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, November 28, 2013
We appreciate your comments regarding our staff and that you enjoyed the food and ambiance. Most importantly is the fact that you would recommend our hotel. That is the ultimate compliment. Thank you for the five point review and we look forward to your return. Sincerely,
Donald Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainsville
Level Contributor
4 reviews
Reviewed September 27, 2013

The staff at this hotel makes the stay! They all went way above the normal to make our trip great.
The location was wonderful beside the Galleria mall with a lot of food choices and since we did not have a car the free shuttle service was great! I hope my travel brings me back to Houston so I can stay here again

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peggy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, November 28, 2013
We are so glad that you had such an incredible stay and enjoyed the accommodations so much. We love the location too, perfect for a shopping, dining or romantic getaway. See you very soon.
Sincerely,
Donald Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
90 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed September 23, 2013

We stayed here for 2 nights over Easter weekend in March 2013. We had a king suite with sleeper sofa and cost $AUD 269 for 2 nights. We booked on expedia. We also got free buffet breakfast and a free nightly happy hour which was fantastic. Had some nibbles and drinks whilst looking at the swans in the pond.

We had a swim in pool which was good indoor pool.

check in was easy and friendly.

Room was great, separate bedroom to the lounge where 3+5 year olds slept on pull out couch. Very comfortable sleep. Nice spacious room.

On easter sunday morning the staff gave my boys some easter presents too which was really lovely.

Was right next door to Galleria.

Used laundry but only a few machines and took a long time!

We visited the aquarium, childrens museum and Johnson Space Centre - all which were great. Got a city pass book for these attractions.

Would definitely return and will look out for more embassy suites in the future.

  • Stayed March 2013, traveled with family
    • Value
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Helpful?
Thank Onie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayden D, Front Office Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, October 24, 2013
Thank you for taking the time to submitte this great review of the hotel and the local attractions. We work hard to make everyons stay great and its very nice to know its working!

Come back soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville, Alabama
2 reviews
Reviewed September 16, 2013

We were with a large group, staying at the Embassy Suites near the Galleria in Houston. The staff were friendly and very helpful, and the food was delicious. And there are plenty of good restaurants nearby. They have a pool and an exercise room. The big lobby with a water feature and two beautiful swans was a nice place to sit, if you want to leave your spacious suite.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayden D, Front Office Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, October 24, 2013
Thank you for taking the time to submitting this great feedback about the hotel. This is a great location for small and large groups. There is room to relax in the hotel as well as fun restraints and local flare within walking distance.

Come back to see us soon,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Property: Embassy Suites by Hilton Houston Near the Galleria
Address: 2911 Sage Rd, Houston, TX 77056-6000
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites

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