At $217 per night, this was a very disappointing Embassy stay. Started with check-in when we were informed pool was closed for repairs and would be for 9 more days. That should have been added to their website I think. Guests could use nearby Hotel pools but what a hassle!!! Rooms were typical ES and fairly clean but the little things you expect from ES were ignored. Tear in sofa cushion, cheap linens, no HBO on TV, only one remote for 2 TVs. Breakfast was OK but not as extensive as other ES. They stop serving at 9 and 9:30 would be better for families I think. First morning at 8:15 they were out of 2% milk (only had skim) and said they didn't have anymore milk. Second morning ran out of orange juice at 8:30. Note that hotel was not very crowded at all. On my floor, a dolly was left in a hallway all day and all night and outside one of the hotel side doors was a cup full of water and cigarette butts. Still have two more nights here so maybe things will get better but I doubt it. Front desk people were nice and omelets are very good and location very good. Walked easily to Galleria Mall. But this ES needs to take more pride in their hotel.
- Official Description (provided by the hotel):
- The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more less
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- Also Known As:
- Embassy Suites Houston
- Houston Embassy Suites