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“Placed in middle of construction zone”

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Embassy Suites by Hilton Houston Near the Galleria
Ranked #61 of 504 Hotels in Houston
Columbus, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Placed in middle of construction zone”
Reviewed June 10, 2013

Even though hotel was not 1/2 full, we were placed in middle of construction zone. Entire floor was being wall papered and carpeted. Management didn't need to put us there but did anyway! There was dust and construction noise the entire time we were there.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank FMSPEED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, June 16, 2013
FMSPEED-We are very sorry to hear that your stay did not go as planned. Yes, we did have construction going on around the time you checked in; I see that we did an adjustment in your bill for the inconvenience. Once again we are very sorry and we hope you can give us a second chance to redeem ourselves.
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808 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Cleveland, Ohio
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 2, 2013

I always liked embassy suites and I have stayed at this one multiple times. It is in a nice neighborhood filled with skyscrapers and night life, along with some great restaurants. The rooms are really nice and they have a nice pond in the lobby with some cool ducks just quietly swimming around. The service was great. My grandmother lives about a mile away in Greenway Plaza, and when we went for my grandfather's funeral, the shuttle bus (which takes you anywhere in the area) was very convenient because we could get there very quickly and not be late at that terrible time. It's right near the galleria and its not much of a walk, although you might burn some calories before going to Dylan's candy bar.

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
Thank pschnee5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, June 8, 2013
Dear Pschnee5-First let me express my sympathy about your grandfather’s passing. I also wanted to thank you about the great comments you made about our Hotel we greatly appreciate your feedback. We hope to see you again in the near future.
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San Antonio, TX
Level Contributor
192 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed May 20, 2013

Having stayed at numerous Embassy Suites across the country, we found this to be one of the best. We'd requested an early check-in and our corner suite was ready upon our arrival. The suite was immaculately clean and we were delighted to find that the furniture appeared new and even had very firm sofa cushions which is not always the situation in some hotels. The bedding was comfortable.. even the pillows! The 2 flat screen TV's worked perfectly as did the Wi-Fi. It was a bit surprising to find a phone in the bathroom as well as the living room, as opposed to one by the bed, but this may have had to do with the fact this was a slightly larger room being a corner suite. This might be problematic should one choose to use the hotel's wake-up service as opposed to one's cell-phone alarm system. Also the corner suite has a half vanity with one sink which does not provide as much counter space as the regular sized suites but the bathroom itself was quite spacious & the normal amenities were provided; the water pressure was excellent.

The free breakfast offered variety and is laid out in two areas... the buffet with eggs, potatoes, bacon, sausage & French toast plus the made to order omelets in one area and the pastries, yogurt, oatmeal, fresh fruit & drinks in an adjacent room. Seating was somewhat tight but two staff members were circulating to clear the tables as rapidly as possible.

All staff with whom we dealt were very friendly, helpful and responsive.
We were expecting to pay the internet posted rate for parking at the hotel, but we were not charged. Even if we had been charged, the rate of $10 per night is reasonable given that many hotels in large cities charge $25-35 nightly.

The overall appearance of the hotel was bright and cheerful and enhanced by the 2 beautiful swans in their own pool. The hotel looks NEW despite the fact that it has apparently been open for more than 10 years.

The hotel is conveniently located to the Galleria as well as many restaurants. We suggest you exit Loop 610 at Hidalgo Street and drive to Sage as opposed to exiting on Westheimer and driving to Sage. This avoids the traffic on Westheimer which can be quite heavy at times.

We highly recommend this hotel --- it will become our hotel of choice on future trips to Houston.

  • Stayed May 2013, traveled as a couple
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Helpful?
1 Thank Zell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, May 25, 2013
Dear Zell-We appreciate all the positive feedback! We are happy to hear that you enjoyed your stay and the amenities we offer. We hope to see you very soon!
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doha, Qatar
1 review
Reviewed May 6, 2013

The hotel location is excellent, the only problem for this hotel is the cleaning service and the furniture style and color. It would be a perfect hotel if they did some more maintenance. Overall the hotel is quite good.

  • Stayed April 2013, traveled on business
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Abeer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, May 25, 2013
Dear Abeer A-Thank you for taking the time to share your experience at Embassy Suites Houston - Near the Galleria. In regards to the cleaning issues you pointed out they have been addressed. We do apologize about that and we hope to have the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, United States
1 review
Reviewed May 5, 2013

Had to book a room after 11pm. They had one available and I got the same amazing service that I have had at other Embassy Suites hotels. It's a great hotel. I enjoy the modern amenities, breakfast, and swans the most. They always exceed my expectations.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kimberly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, May 25, 2013
Dear Kimberly K-Thank you for taking the time to write such positive feedback about our hotel. Our number #1 goal is your satisfaction and we are happy to hear that we accomplish just that. We will definitely see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
Reviewed April 30, 2013

I enjoyed my stay at this hotel. I could walk to the Galleria mall which was very convenient. The staff was very friendly and helpful. I would stay at this hotel again whenever I'm in town. I would definitely recommend this hotel to my friends and family.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Felicia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, May 25, 2013
Dear Felicia P-We greatly appreciate the fact that you acknowledge our staff since they love it when we share great comments like yours to them. We greatly appreciate you taking the time to share your experience in our hotel. We hope to see you soon!
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Dallas
Level Contributor
88 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 29, 2013

My recent two night stay in this hotel was about average. I did not spend much time in the hotel because I arrived late and left for early meetings. The room was nice and clean, but the TV signal was not good. I did not have time to ask them to fix that. Also, I tried to buy a razor and toothbrush in the very small store area and found out that they were out of those supplies. I had to walk across the street to another hotel where they gave me a razor for free and a toothbrush for $1. The hotel's complimentary van service is rigidly restricted to a 3 mile radius from the hotel. 3.1 miles is too far and you will have to take a cab. But there is no cab line at the hotel so you will need to call one yourself or arrange for the front desk to do that. Great hot water pressure/nice shower.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pxisright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, May 25, 2013
Dear Pxisright-We are very sorry that we were out of those items during your stay. I have talked to my staff about your feedback so we can learn from our mistakes since we could have handled this very differently. But I’m glad this was a great location for you and that the water pressure/shower was nice. Please let us know if you need anything else and we hope to see you very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Property: Embassy Suites by Hilton Houston Near the Galleria
Address: 2911 Sage Rd, Houston, TX 77056-6000
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites

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