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“If your searching for a Hotel that is posh, comfortable, and in the heart of Houston, Texas? I have a GREAT Hotel for you!”

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Embassy Suites by Hilton Houston Near the Galleria
Ranked #48 of 517 Hotels in Houston
Certificate of Excellence
Cleburne, Texas
Level 6 Contributor
212 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 380 helpful votes
“If your searching for a Hotel that is posh, comfortable, and in the heart of Houston, Texas? I have a GREAT Hotel for you!”
Reviewed May 31, 2012

Step into Wonderland when you walk through the doors of Embassy Suites Hotel in Houston, Texas. Jaw-dropping beauty from the moment you check-in. Glass elevators, waterfalls, free refreshing fruit flavored water, bridges over landscaping, and most inspiring are their Swans! They are so unique that they make NO noise ~ they just swim in their habitat that was built for this awe-inspiring Hotel! Kid are allowed to feed the swans around 10:00 a.m. Clean bathrooms, spacious rooms, happy hour every day from 5-7pm (free drinks).

There are other hotels in the area that try to compete with "Embassy", but I am telling you that I travel quite a bit, and
there is no better "bang for your buck" at this Hotel! Enjoy!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Monica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, June 6, 2012
Thank you so much for your fine review of Embassy Suites Houston - Near the Galleria.

We agree with you when you wrote : "There are other hotels in the area that try to compete with "Embassy", but I am telling you that I travel quite a bit, and
there is no better "bang for your buck" at this Hotel! Enjoy! "

Hope you find your way back to us again soon.

Thanks again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
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English first
Phoenix, Arizona
1 review
Reviewed May 24, 2012

Tony A the Shuttle driver was the most polite and helpful person at the hotel. It made sure that i was taken to my office each morning and spoke with the other shuttle drivers about picking me up from various restaurants each evening. His pleasant personality and eagerness to be available made my trip much more enjoyable. Millicent and Chazz on the front desk were extremely helpful and informative each day as well.
What was not enjoyable was the maintenance/housekeeping of my room each day. I left notes for the housekeeper as to the kind and quantity of coffee and creamers that i wanted left each day. it was a hit or miss proposition, some days i had plenty of coffee and others i did not. Some days my ice bucket got cleaned out and other days it did not. Some days the glasses and cups from around the room were gathered up and replaced with clean ones and some days they were not. Hangers were left exactly where i left them each morning. The bathroom mirror did not get cleaned every day- i even found the housekeepers orange cloth in the bathroom one day as if she just left in the middle of cleaning and there was no quality assurance done on the room to ensure it had been done properly. I guess this all boils down to the fact that no quality assurance was done on the room each day to ensure that it had been properly cleaned. While i really enjoyed seeing the swans each day, i feel a cover should be put over the area where they groomed themselves each day so we did not have to see the mess- it put a damper on the beauty of the swans swimming around.
Lastly, i want to thank you for the breakfast each morning and the managers reception each evening. they were both really nice to have over such a long stay.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoAnn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, May 29, 2012
Thank you for taking the time to write about your stay at Embassy Suites Houston Near The Galleria. Also, thank you very much for your positive remarks regarding our staff members Tony, Millacent and Chaz; we always love to hear our guest’s sing their praises! Regarding the other items, we were able to review each of them at a dept meeting with the housekeeping staff today and talk about the importance of each.



We greatly appreciate your feedback and thank you for taking the time to do this.

Steve Keup
General Manager
EMBASSY SUITES HOUSTON--Near the Galleria
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2 reviews
Reviewed May 23, 2012 via mobile

We recently took the family to Houston for a baseball game. I usually prefer staying at Embassy Suites when I travel for work, specifically for the perks of the free breakfast and happy hour, but often find that the hotels are in need of some updating. Not this hotel! It was a treat!!!

Stayed May 2012, traveled with family
Helpful?
Thank Nicolle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen M, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, January 19, 2013
Dear Nicolle B,
We are very glad to hear that you and your family really enjoyed your stay.
We hope to see you and your family very soon!
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Texas
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 13, 2012 via mobile

Great choice of hotel in a lovely mall location. Our six year old loved the two swans. The room was quiet and a great setup for two adults and a child. Breakfast buffet was very delicious.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DK8488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, May 15, 2012
thank you for taking the time to share your experiences at Embassy Suites Houston Near The Galleria. Glad everyone had a good time and that your six year old liked our Swans so much--we enjoy them too :)

Hope to see you again soon.
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Baton Rouge, Louisiana
Level 6 Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 22, 2012

This'll come as no surprise to Embassy Suites fans, but this hotel is a standard Embassy Suites with 2 room suites, fridge in every room, breakfast each morning included, indoor pool, evening manager's reception, etc.

There are two Embassy Suites in Houston. We chose this one because it is away from downtown on the south west side of town, a block from the huge Galleria mall, $20-$30 cheaper than the other Embassy Suites, and parking is $10 per night vs $10 per night. It's in a nice shopping district surrounded by restaurants, hotels, etc.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
connorysh, Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, April 25, 2012
Thank you for your comments regarding your recent stay at Embassy Suites Houston Near The Galleria. We think we're in an ideal location as well. Only steps away from Galleria Houston and a short drive to downtown. Here in Houston Galleria area you can enjoy the best of Houston without paying downtown prices.

Hope you see you again soon.

Thanks again.
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Shanghai, China
1 review
Reviewed April 8, 2012

This is my family's first time come to US from China. We are amazed by this hotel's kind employees. There is a front desk receptionist especially impressed us and make us feel at home. Jon Paul helps recommend us where to eat and where to visit, book taxis, and help us found the nearest post office. He will also ask us:" How was your day today? What did we do and did we have a good time? "He is helpful, passionate and makes our stay in Houston so much easier. Because of him, I will stay in Embassy Suites Hotel again when I come to Houston next time. I will also recommend my friends and other family members come to stay here. We want to appreciate Jon Paul's help. Thank you!!

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bb A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, November 29, 2013
We are so glad that you had such a wonderful stay, we look forward to welcoming you back many times in the future and hope to continue to be your number one choice. “Pa and Gran our Royal Swans”…and our staff look forward to welcoming you back in the near future
Sincerely,
Donald Harris
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San Antonio, Texas
Level 1 Contributor
3 reviews
Reviewed March 20, 2012

Embassy Suites Houston near Galleria is a step above the usual Embassy -- Ladies at the front desk are especially helpful. Special thanks and KUDOS to Brittany Wherry, who suggested a fabulous lunch, provided precise directions, acommodated our request for adjoining rooms. She is just a pleasure!! The property is well kept, and the rooms comfy and clean. The Swans in the lobby pool are just a delightful addition! It's all good.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shimmers_Mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donald H, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review, November 29, 2013
Thank you for the great review, we are glad that you enjoyed the hotel, amenities and of course the galleria area. “Pa and Gran our Royal Swans”…and our staff look forward to welcoming you back in the near future.
Sincerely,
Donald Harris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Property: Embassy Suites by Hilton Houston Near the Galleria
Address: 2911 Sage Rd, Houston, TX 77056-6000
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites

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