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Country Inn & Suites By Carlson, Houston Intercontinental Airport South
Ranked #298 of 517 Hotels in Houston
Toronto, Canada
Level 2 Contributor
9 reviews
5 hotel reviews
“Still very pleased”
Reviewed July 4, 2013

I continue to stay here since my last review and I am still pleased! Service is consistently good. There have been staff changes and they are consistent with the standard set by those before.
Feels like home when everyone knows your name AND the name of your wife and children!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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283 reviews from our community

Traveler rating
    76
    73
    62
    30
    42
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77
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
Reviewed July 3, 2013

Service was amazing, staff super friendly and helpful, staff went out of their way to help us order food at 10 pm, they set up a taxi for us at 3:30 am, room was clean and spacious, cable had tons of channels.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 6 Contributor
82 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed July 3, 2013

Stayed for one night because of long lay over for flights. Room was fine, breakfast was good. As others said the shuttle service FROM the airport is bad. Kept saying 5 minutes....took about 1 hour from being outside to FINALLY getting to hotel. Would have paid for a cab to get the extra hour sleep, IF they would have told me to start with. EVERYBODY waiting for different hotel shuttles had come and gone, and we were still waiting. Would pick another hotel next time because of shuttle.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookfield, Connecticut, United States
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 2, 2013

This hotel will be stayed at again by this family and family members. The staff was great, especially Tish. The breakfast was good and the location wonderful. I would recommend this place to anyone. The only thing I would change is the sign for the place is hard to see from the road at night time. And the fact I stayed for a week, I wanted to clean my own room and there was no place to put the garbage. Otherwise a great place to stay!!!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 755ChristinaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 28, 2013

We were Misinformed by two different employees about the shuttle getting us to the airport in time for our flight. We missed it, and had to go on standby. This affected the rest of our flight arrangements. When arriving home we called for a shuttle, we were lied to about sending one for an hour and a half. The final time we called, it was after midnight, and they said the shuttle service was shut down for the evening. We had to pay for a taxi out of our pocket when we were promised a free shuttle service. When contacting the hotel about what they plan to do about it, they agreed to give us $15.00 toward the $20.00 taxi ride. Based on the customer service we received, we will NEVER stay at this hotel again. There are other hotels closer to the airport, and offer shuttle services who actually run more than one shuttle, and want to pick up and deliver their guests.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dcjackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston_TXManager, Manager at Country Inn & Suites By Carlson, Houston Intercontinental Airport South, responded to this review, July 3, 2013
Dear DcJackson:

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We will re-train the staff so this does not happen in the future. To discuss your concern further, please contact the hotel directly, and ask for the GM.

Thanks
Aaron P.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
2 reviews
Reviewed June 28, 2013

You won't find a better value for your $ in close proximatey to IAH. Beds comfy with nice pillows and plenty of blankets/comforters. Great breakfast with actual warm food ie....eggs, breakfast meats etc. Kadijah and her staff are always very friendly and accomdating.

  • Stayed June 2013, traveled on business
    • Value
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    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lnkskygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona
Level 4 Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 24, 2013

I stayed here having travelled all day from London and just wanted to rest and this was a great little place to do so. The rooms were good the beds comfy and the in room internet was great for keeping in touch. The breakfast was great I enjoyed it all and the comp coffee and go also. I then travelled on via Bush and used the comp shuttle, the night before this service was poor however in the morning the service was excellent. A Subway and othjer choices we within 2 minutes walk of the hotel.

Room Tip: Eat at the nearby fast food places, quieter rooms to the rear away from the Blvd
See more room tips
  • Stayed May 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Stephen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Houston Intercontinental Airport South

Property: Country Inn & Suites By Carlson, Houston Intercontinental Airport South
Address: 15555 B JFK Boulevard, Houston, TX 77032
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #298 of 517 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Houston Intercontinental Airport South 3*
Number of rooms: 57
Official Description (provided by the hotel):
Located on JFK Boulevard at the entrance to George Bush Intercontinental Airport (IAH), the Country Inn & Suites Houston South hotel offers guests a convenient location, exceptional amenities and friendly service. Enjoy free wireless Internet access, a complimentary daily hot breakfast and free airport shuttle to IAH. Our Houston airport hotel's services also include an outdoor pool, a Business Center and a fully renovated Fitness Center featuring a brand-new elliptical, treadmill and multi-station workout area. Visit the Country Inn & Suites and see what makes us one of the best Houston Airport hotels for both business and leisure travel. ... more   less 
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Also Known As:
Country Inn And Suites Intercontinental Airport
Country Inn & Suites Intercontinental Airport Hotel Houston
Country Inn Airport
Country Inn Houston
Houston Country Inn

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