Had a HORRIBLE stay! Front desk two of the rudest, unhelpful people. I could not believe that thier phones and their talk about their weekend was more important then helping the guests at the front desk. My company was promised fresh coffe in the morning as we left before breakfast never happened,my room had a broken security latch that took a week to fix becuase the two nit wits at front desk couldn't even remeber to tell maintence and forgot which room I was in!
The only good thing that I can say about my stay was the front host Yana. She managed to check in six people,answer the phone and find time to ask if she coulkd help me. I was on my 4th trip to the front desk to ask why my garbage disposal was still broke after 3 days of requesting it be fixed,and she took care of it right on the spot. The maintenance man was there before I was!
I will never stay there again and my company moved hotels as well.
If all thier staff was as wonderful and competent as Yana maybe but not now.
- Official Description (provided by the hotel):
- Hyatt House Houston Galleria, located three blocks from the Galleria Mall features an onsite H-Bar, complimentary Morning Spread(R) breakfast and suites with full-equipped kitchens. Enjoy many free perks such as property-wide WiFi, 24/7 fitness center and grocery shopping service. Lounge at our outdoor pool and firepit or grab a drink from our H-Bar with sharable menu items and full bar service. Each of our stylish suites is pet-friendly and offer full kitchens with stainless steel appliances, flat-screen TVs and Hyatt Grand Beds(R). Start your day with our new Morning Spread(R) breakfast with a yummy omelet bar. Forget something? We have a 24/7 Guest Market with snacks and travel items or take advantage of our new Borrows(R) program and we'll lend you anything from flatirons, yoga kits, board games and even pool toys. ... more less
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- Also Known As:
- Hyatt Summerfield Suites Houston / Galleria Hotel Houston
- Hyatt Houston Galleria
- Summerfield Suites Houston
- Houston Summerfield Suites
- Houston Hyatt