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Sonesta ES Suites Houston
Ranked #66 of 506 Hotels in Houston
Certificate of Excellence
La Porte, Texas
2 reviews
“Excellent!”
Reviewed April 23, 2014

I cannot say enough about this hotel and their staff! Rarely can a traveler feel at home but this group of people made our stay wonderful and comfortable! You can tell that the people that work there like their jobs...the vibe was very happy and professional. The hotel itself it nice, clean, and had wonderful seating areas for enjoying a coffee and reading. The rooms were clean and smelled fresh. The bed was AH-Mazing. The staff was pleasant and accommodating and the manager was very helpful to my husband! Absolutely a GEM in the heart of this city. I highly recommend this hotel if you are coming to Houston.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TexasFoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review, April 28, 2014
Thank you so much for your time and sharing your experience with the Tripadvisor community. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Houston
2 reviews
Reviewed April 22, 2014

I could say I loved my stay at the hotel.

Although everything was good, the bed... my... the bed was awesome. I had really good sleep there.

As for the rest, well, I could walk to work. Service was good, and food was nice.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
Thank Andres B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review, April 23, 2014
Andres,

Thank you for your time and sharing your feedback with the Tripadvisor Community. We enjoyed having you stay with us and look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
Reviewed April 16, 2014

everything is well. the room is clear, the staff is very friendly and the location of hotel is also good. just one problems, the food do not have too much changeable.it will be awesome if the food could change frequently.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
Thank Yong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review, April 23, 2014
Thank you so much for your time in reviewing our Hotel and for your business! I am excited to tell you about our upcoming changes to our food offerings with our reimaging that is taking place as we speak! At Sonesta, we believe food is art and our culinary team has been hard at work creating a new menu for breakfast and social offerings that will be an industry leader in extended stay hotels. I look forward to welcoming you back if ever your travels bring you to the Houston area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
1 review
Reviewed April 3, 2014

I always stay at the Royal Sonesta when in Houston. It has be best service, great location to upscale shopping, business, and restaurants. From entry at the front door to the exit checkout, this facility has the best of the best!!!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta

Helpful?
Thank Sherry Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 21, 2014

I've stayed at this property a number of times in the past. The staff is excellent. They are all very friendly and always willing to help. They go out of their way to make you comfortable.

The hotel is conveniently located near the Galleria, so the location is excellent, the staff is professional and friendly, the beds are very comfortable. The suites are well equipped and comfortable for long stays. You can make it like home. The breakfast and evening reception are nice. The food area is kept clean and well stocked. There is always someone on hand to clear clutter and restock. The beds are very comfortable. The rooms are spacious.

The room I was assigned on this last stay had a very loud air conditioning unit that was right above the television. In order to hear the television, I'd have to turn it up quite a bit or turn the AC unit off. It is Houston, that isn't always an option. In the hallway there are areas where the carpet is covering up holes. Ladies wearing high-heeled should be careful. I almost tripped a number of times. Those are the only warning I'll leave you with. Even with these warnings, I'd still highly recommend a stay here and I'm pretty sure I'll stay here again and I've stayed at several hotels in this immediate area.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank InfiniteDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review, March 27, 2014
Thank you very much for your time and your continued patronage. We are very excited about our renovations that begin next month. This will be more than your average renovation; it will be a complete reimaging of the Hotel. Be sure to reach out to us again on your next visit to Houston so we can show you are Brand New Hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edgewater, New Jersey
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 6, 2014

I found a gem through the web. I really enjoyed the layout of my suite and the proximity to shopping and Downtown. Hotel staff is attentive and extremely customer service focused. The pricing is reasonable and I believe I received above average value for my money. I read the reviews that proceeded my booking, and the fact is we are talking about a value priced Suite in the Galleria area of Houston. Try to beat this locale. Admittedly, parts of the property were a bit worn, but overall I rated this a 9 out of 10 in its category. I travel often and in this price range it is in the top of its peer group.

Room Tip: I was on the fourth floor in the front and I had no problem with any noise from traffic. I suggest...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review, March 27, 2014
Thank you for your time and your review of the Sonesta ES Suites. We are pleased to hear that you enjoyed your stay with us and we look forward to welcoming you back if your travel plans bring you back to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 5, 2014

I can honestly say that after reading the reviews here, I was concerned about my booking this location and property. However, after staying the weekend here, I couldn't disagree with the poor reviews more.
I emailed ahead of our arrival and was answered quickly by Ms. Ashley Williams
( Front Desk supervisor). I wanted to insure that our room request would be honored upon arrival. (There are only a few (2) Bedroom Suites in their inventory) She assured me that if for any reason it would not be accommodated I would notified. She emailed me the day before to advise that they were not in a sold out position the evening before and that we could even check in early..(Which we did)...

This property is very close to Upscale Shopping at the Houston Galleria. Check-in was handled quickly and professionally. We had to chose either covered or uncovered parking, and we chose the uncovered as it was a bit closer to the front door.

We were a family of (5) Adults, so the (2) bedroom/ (2) Bath suite configuration worked perfectly for us all to shower and prepare for a "formal" evening out. The (2) Bedrooms were separated by a spacious Living Room with a small kitchenette. The rooms were clean and furnishings were well appointed...The beds were comfy and all linens were fresh and clean. We were even lucky enough to be placed in a room with a spacious balcony. Room #224.

We can only comment on the breakfast buffet as we did not partake of the other meals. The Buffet was hot and fresh and provided an array of fresh fruits, pastries of all kinds, juices,ham, eggs and even a self serve make your own waffle station. The Buffet area was well attended by the staff and kept clean and neat.

Please keep in mind this is NOT the Four Seasons....but I found this property Well ABOVE Average for any extended stay hotel. We paid $200,.00 per night, but felt this to be a fantastic Price to have (2) Bedrooms and (2) Full Baths and a common sitting area were we could all be together and chat late into the evening..

Thanks Ashley and the Sonesta ES Staff for making our family getogether a weekend to remember...!!

Room Tip: Room #224.suited a family of (5) adults perfectly..
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IDesign4u_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston, responded to this review, March 6, 2014
Thanky ou for your time in reviewing our Hotel. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Houston

Property: Sonesta ES Suites Houston
Address: 5190 Hidalgo St, Houston, TX 77056-6404
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#80 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sonesta ES Suites Houston 3*
Number of rooms: 93
Official Description (provided by the hotel):
Welcome to Houston, Texas! The Sonesta ES Suites Houston is centrally located in the heart of the Galleria/Uptown business district. Whether you are here for business or pleasure; from the upscale shopping at the Galleria Mall to a variety of restaurants and sporting/ family venues; Houston has something for everyone. A few points of interest are: the Reliant Center/ Reliant Park - home of the Houston Livestock Show & Rodeo and the Houston Texans football team. George R. Brown Convention Center, the Texas Medical Center - with the world renowned MD Anderson Cancer Treatment Center, Minute Maid park - home of the Houston Astros and The Toyota Center - home of the champion Houston Rockets and Comets. Spacious fully furnished and well equipped studio, one bedroom and two bedroom/ two bath suites offer a variety for your accommodation/ relocation needs. Release some stress by exercising in our extensive fitness center, take a dip in our sparkling pool, or enjoy our garden courtyard and BBQ pavilion area. With all of the amenities Sonesta ES Suites Houston has to offer, we are a great option for the overnight guest as well as the extended stay/relocation guest. Complimentary wireless and high speed Internet is available throughout the hotel. The hotel is pet friendly! ... more   less 
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Also Known As:
Staybridge Suites Houston-Near The Galleria Hotel Houston

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