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Sonesta ES Suites Houston Galleria
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Reviews (344)
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228 - 233 of 344 reviews
Reviewed January 5, 2014

Our stay was great. We were kindly taken care of by management for our anniversary with last minute plans. Conveniently located, clean rooms, and management was great. Would recommend easily to others.

  • Stayed: January 2014
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Thank Miguell9900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston Galleria, responded to this reviewResponded January 7, 2014

Thank you for your recent review of the Sonesta ES Suites Houston. On behalf of the team, Happy Anniversary!

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Reviewed December 31, 2013

Love the location of this place, if you want to be near Galleria area/Bellaire/ close-in Westheimer/Richmond. It's easy-in easy out and feels homey. I don't need a lot of services and enjoy no hassel staying so this is great for that. I can take my little dog and feel right at home.

  • Stayed: December 2013, traveled with friends
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Thank judeaustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2013

Really enjoyed our stay at this quaint, European type hotel. The rooms were spacious and the beds comfortable. Free internet and parking a big plus. Along with the great location near restaurants, Galleria, etc. Mario the manager was very nice and for sure we will be staying there again while in Houston. Breakfast was also very good and had a nice variety. Staff was very friendly. My wife was smoking outside and Mario politely showed her the designated smoking area.

Room Tip: email ahead for reservations
  • Stayed: November 2013, traveled as a couple
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Thank dospesos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston Galleria, responded to this reviewResponded January 7, 2014

Thank you for taking time out of your day to share your experience with Tripadvisor. I am happy to hear that you loved our Hotel and I can say, we love having guests! We look forward to welcoming you back if your travel plans ever have you coming to Houston again.

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Reviewed December 16, 2013

with sale fare of 133$ per night you can give 3 star to this hotel but if 210$ i WOULD not recommended IT and YOU could find better facilities with the same price nearby.
Pos: full kitchen, location, nice lobby, acceptable free breakfast, free internet and parking
cos: old condition and facilities, bathroom in the bedroom, closet in the bathroom, room not clean enough, old tube TV's, filthy carpets, a/c can't keep up and also very thin walls!
incident: toilet water could not drained (this is because it is very old toilet and pluming system) and water came out of the toilet bowl and all over the bathroom, I called housekeeper and she used bathroom towels to dry up and stop leaking water to the bedroom carpet! after that with the same gloves she took dirty towels out, dried the bathroom and brought the clean towels for us! OMG how can I use these towels anymore?!
we had 2 housekeeper during our 4 day stay, first one with light hair color (do not know names) was very clean and doing her job properly, but second one with black hair was horrible and causing us feel that the room is dirty and nasty.

  • Stayed: December 2013, traveled with family
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Thank Shirinak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2013

Chairs and couches had tears and horrible stains were on the carpet! Somewhere I had read it was non-smoking but it was NOT; could smell smoke coming from neighboring rooms. Also, less importantly, decor (televisions) were very out of date.

The housekeeping staff was friendly and thorough but the overall experience was pretty poor.

  • Stayed: November 2013
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Thank Jed1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin D, General Manager at Sonesta ES Suites Houston Galleria, responded to this reviewResponded January 7, 2014

Thank you For your review of the Sonesta ES Suites Houston Galleria. We are pleased to let you know our complete reimaging and renovation of the Hotel will begin in the 1st qtr of 2014. We hope that you might try us again soon and let everyone know about our completely new Hotel.

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