Hotel has had a 6 million dollar renovation. It is quite nice. Sheraton sleep sweet beds very good.
Cinnamon Restaurant. Good quality food, friendly service. very reasoanle prices.
Ok to the clueless Front Desk Staff...............
I arrived at noon. I realise check in is at 3pm. Most hotels will at least look to see if a room is available early and if not offer to store your Luggage for you. The lady at the Front Desk did not even look and told me to return at 3pm.
I return at 3pm. First set of keys I am given. I enter the room there is a poor guy sleeping in the bed. I apoligize to the guy and return to the Front Desk.
Front Desk Clerk informs me there are no more King Beds even though I am Guaranteed a King non smoking with my reservation. I cannot be bothered to argue. I go to room number 2 and the room is not cleaned and someones Luggage is in the room still.
I go to room number 3 and discover it is 2 double beds. I am not happy at all but cannot be bothered to argue as I am tired.
I then try to retrieve my bags. I hand the Front Desk Clerk my 2 Luggage claim tickets and ask her to please page the Bellman. She informs me that the Bellman has left for the day. I find this strange as in Sheratons there is usually Luggage assitance from 8am -11pm at least. I inform her I do not need assitance but I need to retrieve my bags. She walks me into a storage closet and makes me retrieve my own bags. Not good. This is supposed to be a secure area.
Cannot believe this hotel has no Concierge. The Front Desk staff do not know any restaurants, ditto the Bellman. I asked the Front Desk manager for directions to the St Regis Hotel the next day. This is another Starwood property. He did not know and had to ask someone else. Surely the hotel should have a Concierge who is knowledgeable of the area.
Next day maintenance knocks on my door at 9am to paint the door even though I have a do not disturb sign on my door.
- Official Description (provided by the hotel):
- Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more less
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- Also Known As:
- Sheraton Houston Brookhollow Motel
- Houston Sheraton