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“Sheraton Houston Brookhollow and Restaurant”

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Sheraton Houston Brookhollow Hotel
Ranked #120 of 504 Hotels in Houston
Certificate of Excellence
Chicago, Illinois
2 reviews
“Sheraton Houston Brookhollow and Restaurant”
5 of 5 bubbles Reviewed May 2, 2013

Superior service as extended stay location. Restaurant has exceptional food and very accommodating staff. Big shout out to restaurant staff Erika Solis and Carmen Lopez.

Best Burgers in the world. Can't wait for BBQ on the menu.

from Osprey

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, May 14, 2013
S S,
Thank you for your review about your stay with us at Sheraton Houston Brookhollow. I’m thrilled to hear we exceeded your expectations with our superior service and high quality food. We have a great team that is dedicated to providing exceptional service to each guest. I will certainly make sure Erika and Carmen are recognized with a special commendation for their outstanding service in the restaurant. We hope you’ll have an opportunity to return for another visit and a burger. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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482 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
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English first
Jupiter, Florida, USA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 2, 2013

I had to drop a quick note to anyone hitting this particular Sheraton that the staff here is exceptional. The rooms are solid and clean and the restaurant serves up some good food and great service. If you want to ensure good service asks for Dee in the morning. She will take care of you like a classic Grandmother of old. She waits on your every request and makes sure you leave satisfied. In the evening ask for Erika Solis and Carmen Lopez. My party requires some special attention each evening for conducting private business meetings and they wait on every need of ours. Again, the staff here is unparalled and appreciates the special attention

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Calamia123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, May 14, 2013
Calamia123,
Thank you for taking a moment to share your experience with us at Sheraton Houston Brookhollow. I greatly appreciate your kind note regarding our exceptional staff and their excellence in service. We have a wonderful team here that is dedicated to providing a great experience for each guest. I’ll be sure to recognize Dee, Erika and Carmen with a special commendation for their outstanding service. We appreciate you choosing Sheraton Houston Brookhollow for your business needs, and we hope you’ll visit us again soon. Thank you again for writing.


Sincerely,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 bubbles Reviewed April 23, 2013

We used this hotel because it was only about 4 miles from my wedding venue, so I booked a block of rooms for my Family and Friends to stay.
The price was extremely affordable, location was great, and staff were very friendly.
I also ended up booking their Laurel Suite for my bridesmaids, mothers and grandmothers to hang out in the day of my wedding while everyone was getting their hair and makeup done. The suite was BEAUTIFUL! It definately had a feminine touch, my photographer came there to take some detail photos and she said it was a great place to take pictures. The food in the suite was delicious, we also had mimosas and cucumber infused water...so good! The staff in the room was awesome, I barely even knew he was there except for when I needed him! We were able to play music and just have a good time with the whole female bridal party which I really wanted!
The Jr. Suite we stayed in was very spacious and comfortable. On our wedding night, my groom and I came back to the same hotel as everyone else and in our room waiting was Chocolate covered strawberries and chilled champagne!! What a great surprise!! Then it was also fun because we were able to celebrate more into the night with all of the guests at the hotel. Since we had a lot of friends and family from out of town we wanted to enjoy more time with them.

Everything during our stay was wonderful!!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, May 4, 2013
Katie Q,
Thank you for taking a moment to write a review. We’re happy to have been a part of your wedding celebrations and appreciate you choosing the Sheraton Hotel. I’m pleased to hear that you had a wonderful stay and felt well taken care of by our staff. Congratulations on your marriage! We wish you the best and hope you’ll be back to visit us again soon. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
73 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed April 19, 2013

I stayed here for just one night in February--forgot to write a review! I would have loved to stay a bit longer. This hotel is in a great location if you need to do business in several Houston locations. The room is a typical Sheraton room--comfy beds, clean rooms, clean bathrooms, well maintained and just the right size. The view was of the Freeway, but it beats looking at the backside of a building. Noise was not a factor. I did not get to take the free shuttle, but it is an excellent service to offer in Houston, a city that is so spread out. I did not get to take advantage of the Club Lounge either, but I hope to in the future. The best perk is free parking! Other hotels closer to downtown charge $30 a night. I enjoyed my stay and I will most definitely return.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Victoria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, May 4, 2013
Vicola V,
It’s great to hear from you! Thank you for taking a moment to share your experience with us at the Sheraton. We’re glad you enjoyed your stay, our property and all the value added amenities that we’re proud to offer our guests. We appreciate your business and look forward to seeing you again. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
albuquerque nm
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed April 18, 2013

We love the top floor and the lounge. My husband loved the cappucino machine and that he could custom mix his coffee, which means a lot to him since he's a coffee snob. We had a room near the upstairs lounge and it was super convenient to walk a few doors down and have access to some of the comforts of home, ie, snacks. Easy parking, lively downstairs lounge and restaurant and pretty atrium area, too. The location is near several nice restaurants such as the Red Onion Cafe and it's not too far from the Galleria area either.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank highdesert95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 25, 2013
highdesert95,
Thank you for taking the time to share your experience with us at the Sheraton. I’m glad you had a pleasant stay and found the lounge to provide those extra comforts of home. Our location offers a variety of restaurants that I’m happy to hear you were able to take advantage of. We enjoyed having you as our guest and hope to see you again soon. Thanks again.

Sincerely,
Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thrissur, India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 13, 2013

Ultra comfortable beds...very clean rooms, good ambience with above average food...Wifi was of excellent quality and speed...They also provide free shuttle service to the nearby shopping malls...I highly recommend it...

Room Tip: Due to its location, do not expect any good views from any of the hotel's rooms...
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  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnishMohandas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 22, 2013
AnishMohandas,
We’re happy to hear from you! Thank you for taking the time to write a review about your stay with us at the Sheraton. It’s great to know you enjoyed your stay in our clean and comfortable rooms, and found the food to exceed your expectations. We appreciate your high recommendations of our great hotel to future travels, and we hope to see you again soon. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Louisiana
Level Contributor
233 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed April 12, 2013

Nice hotel thats well maintained and managed. Very friendly staff thats very helpful. Room rates are very good also. The hotel also has a nice Club Lounge with a good breakfast. I have stayed at this property several times and every stay was great.

Room Tip: Upper floor non express way side
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Sheraton Houston Brookhollow Hotel, responded to this review, April 21, 2013
Joe c,
Thank you for sharing your experience with us at the Sheraton. It’s wonderful to receive your kind comments about our friendly staff and great hotel. I’m happy to hear we consistently provide you with the exceptional stay that you’ve come to expect from us, and we hope to see you again soon. Thank you again for writing.

Sincerely,
Tom Chigoy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Houston Brookhollow Hotel

Property: Sheraton Houston Brookhollow Hotel
Address: 3000 North Loop W, Houston, TX 77092-8810
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#72 Business Hotel in Houston
#92 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Houston Brookhollow Hotel 3.5*
Number of rooms: 382
Official Description (provided by the hotel):
Welcome to Sheraton Houston Brookhollow Hotel.Whether your visit is for business or pleasure, feel at home at Sheraton Houston Brookhollow Hotel. Our guest rooms feature the celebrated Sheraton Sweet Sleeper bed and complimentary high-speed wireless internet access. Whatever your plans are, you'll find a feeling of welcome unlike any other at our Sheraton Hotel in Houston.Stay connected to home or the office with the Link at Sheraton, refresh in the outdoor pool, or re-energize with a workout in our fully equipped fitness center. Sheraton Houston Brookhollow Hotel has thought of everything you need for a memorable stay. All 382 Houston hotel accommodations feature the plush Sheraton Sweet Sleeper Bed, complimentary high-speed Internet, spacious work desks, ergonomic chairs, 37 inch flat screen TVs and Bliss bath amenities.Our hotel is conveniently located minutes from popular things to do in Houston such as world-class Houston museums, Houston shopping, dining and entertainment, as well as major business complexes like the George R. Brown Convention Center and Texas Medical Center. We offer free parking, free in-room Wifi, and a complimentary shuttle with scheduled runs to the world-famous Houston Galleria Shopping Center. ... more   less 
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Also Known As:
Sheraton Houston Brookhollow Motel
Houston Sheraton

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